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Training Customer Service - Pelatihan Customer Service Training

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Yodhia Antariksa
Yodhia Antariksa

Info lengkap dan BAGUS tentang training customer service. Training service excellence.

Business
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Managing Customer Service
Slide presentasi ini bisa di-download pada : www.InfoPelatihanManajemen.com Dapatkan materi training Leadership Skills, Communication Skills dan Service Excellence secara gratis pada : www.InfoPelatihanManajemen.com
Service adalah Intangible Service adalah intangible Intangible merupakan sisi manusia dari organisasi Intangible mencakup aspek emosi, perilaku, pemahaman, perasaan, dan persepsi manusia
Service Dimensi prosedural Berisi sistem dan prosedur yang ditetapkan untuk memberikan produk dan/ atau service Dimensi Personal Bagaimana service provider menggunakan sikap, perilaku, dan kemampuan verbal mereka, membangun berinteraksi dengan pelanggan Dua Dimensi dari Service
Dua Dimensi dari Service The Freezer Buruk, baik dalam aspek personal maupun prosedural sevice. Motto : “Kami tidak peduli” The Friendly Zoo Tidak baik dalam aspek procedural service, baik dalam personal service. Motto : “Kami mencoba dengan keras, tetapi tidak benar-benar mengetahui apa yang kami kerjakan” The Factory Baik dalam procedural service, tidak baik dalam personal service. Motto : “Anda adalah angka. Kami akan memproses anda” Quality Customer Service Cerdas dalam keduanya, baik dalam dimensi personal maupun prosedural. Motto : “We care and we deliver”
Lima Elemen Quality Service Assurance Tangible Empathy Responsiveness Reliability
Lima Elemen Quality Service Reliabilitas ,[object Object],[object Object],[object Object],[object Object],[object Object]
Responsif ,[object Object],[object Object],[object Object],[object Object],Lima Elemen Quality Service
Komponen Service Culture Sistem Pengiriman Pelatihan Motivator dan Penghargaan Prosedur dan Peraturan Dukungan Manajemen Misi Service SERVICE CULTURE Produk dan service Employee roles and expectations
Memahami Organisasi Anda Memahami Produk/Service Anda Memahami Customer Anda Customer Service Person Apa yang harus anda pahami?
Memahami Organisasi Anda Memahami Organisasi Anda ,[object Object],[object Object],[object Object],[object Object]
Memahami Produk/Service Anda Memahami Produk/Service Anda ,[object Object],[object Object],[object Object],[object Object],[object Object]
Memahami CUSTOMER Anda Memahami Customer Anda ,[object Object],[object Object],[object Object]
Empat Tipe Perilaku Customers Dominance Influencing Steadiness Compliance
Ciri-ciri Empat Tipe Behavior Dominance ,[object Object],[object Object],[object Object],[object Object],Influencing ,[object Object],[object Object],[object Object],[object Object]
Strategi untuk Menghadapi Dominance Person Dominance ,[object Object],[object Object],[object Object],[object Object]
Slide presentasi ini hanya sampel materi training : “Service Excellence”. Materi lengkap dapat diperoleh melalui kegiatan in house training kami.
Topik In-house Training yang Diberikan : ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Daftar Klien – Business Company ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Perusahaan/ Organisasi Bisnis yang telah menggunakan jasa training dan consulting kami dalam bidang pengembangan SDM :
Daftar Klien – Business Company ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Organisasi pemerintahan yang telah menggunakan jasa kami dalam bidang pengembangan SDM :
Contact Us ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Training Customer Service - Pelatihan Customer Service Training

  • 2. Slide presentasi ini bisa di-download pada : www.InfoPelatihanManajemen.com Dapatkan materi training Leadership Skills, Communication Skills dan Service Excellence secara gratis pada : www.InfoPelatihanManajemen.com
  • 3. Service adalah Intangible Service adalah intangible Intangible merupakan sisi manusia dari organisasi Intangible mencakup aspek emosi, perilaku, pemahaman, perasaan, dan persepsi manusia
  • 4. Service Dimensi prosedural Berisi sistem dan prosedur yang ditetapkan untuk memberikan produk dan/ atau service Dimensi Personal Bagaimana service provider menggunakan sikap, perilaku, dan kemampuan verbal mereka, membangun berinteraksi dengan pelanggan Dua Dimensi dari Service
  • 5. Dua Dimensi dari Service The Freezer Buruk, baik dalam aspek personal maupun prosedural sevice. Motto : “Kami tidak peduli” The Friendly Zoo Tidak baik dalam aspek procedural service, baik dalam personal service. Motto : “Kami mencoba dengan keras, tetapi tidak benar-benar mengetahui apa yang kami kerjakan” The Factory Baik dalam procedural service, tidak baik dalam personal service. Motto : “Anda adalah angka. Kami akan memproses anda” Quality Customer Service Cerdas dalam keduanya, baik dalam dimensi personal maupun prosedural. Motto : “We care and we deliver”
  • 6. Lima Elemen Quality Service Assurance Tangible Empathy Responsiveness Reliability
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  • 9. Komponen Service Culture Sistem Pengiriman Pelatihan Motivator dan Penghargaan Prosedur dan Peraturan Dukungan Manajemen Misi Service SERVICE CULTURE Produk dan service Employee roles and expectations
  • 10. Memahami Organisasi Anda Memahami Produk/Service Anda Memahami Customer Anda Customer Service Person Apa yang harus anda pahami?
  • 11.
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  • 13.
  • 14. Empat Tipe Perilaku Customers Dominance Influencing Steadiness Compliance
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  • 16.
  • 17. Slide presentasi ini hanya sampel materi training : “Service Excellence”. Materi lengkap dapat diperoleh melalui kegiatan in house training kami.
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  • 20.
  • 21.