This document discusses various aspects of communication. It begins by defining communication and identifying some common barriers to effective communication, such as noise, visual distractions, speed of delivery, and body language. It then explores topics like using names to aid recall, the importance of non-verbal communication cues like appearance, body language, gestures, and voice tone. Additional sections provide tips for effective communication, including using assertiveness techniques and persuasive approaches. The document concludes with a group case study activity and formulas for responding to requests in both positive and negative ways.

2. BRIAN.MP4
Communication Barriers.mp4
COMMUNICATION
from Latin "communis", meaning to share
it is the activity of conveying information through the
exchange of :
thoughts
messages
or information.
as by speech, visuals, signals, writing, or behavior.

3. Assignment
Funnel
Names
Body language
Johari window
Self image

4. COMMUNICATION FUNNEL
 Noise
 Visual distraction.
 Tired!
 Strong accent.
 Speed.
 Slow..
 Jargons.
 Receiver's Face stressed.
 Emotional speech.
 Attacking U!

5. NAMES RECALL
Do you love your name?
• Concentrate.
• Repeat loud.
• Use it.
• Link it.
• Write it down.
• Location.

7. NON VERBAL COMMUNICATION
It has 3 important elements :
Appearance
Speaker: clothing, hairstyle, neatness, use of cosmetics
Surrounding: room size, lighting, decorations, furnishings
Body Language
facial expressions, gestures, postures
Sounds
Voice Tone, Volume, Speech rate

9. WHAT DO YOUR BODIES SAY?
• Eyes.
• Smile.
• Contact.
• Appearance.
• Hands.
• Posture.
• Gestures.
• Rocking. – swinging – tapping. = uncomfortable.
• Tucking on the chin – eyes’ closing - shoulder hunching = more
uncomfrtable.

10. GESTURES

11. JOHARI WINDOWS

13. SELF IMAGE

14. SELF EVALUATION
1.Impression management
2.How you see – how others see U
3.Self disclosure

15. FRAME OF REFERENCE
• Beliefs
• Assumptions
• Emotions
• Advice
• Feelings
• Moods
• Thoughts
• Judgments
• Values
• Stress levels

16. A girl with a swimsuit into the place
We go to sharm now

18. 5 APPROACHES TO RELATIONSHIPS
1.Mystry mastery: knowledge is power
2.Structural: upmanship.
3.Sympathy supportive
4.Empathy collaborative
5.Mutual confrontive

20. I am ok – you are ok
I am ok – you are not ok
I am not – you are
I am not – you are not

21. Red flag words : must – should …
Over apology: I wish , hope …
Start fro a positive self concept.
Expectancy theory: it happens, what you expect.
ASSERTIVENESS

22. ASSERTIVENESS

23. 30 WAYS TO PERSUADE

24. GROUP CASE STUDY
10 minutes

25. FORMULA
• You vs I
• When you leave your papers on my
desk, it causes it to be cluttered
and I feel unorganized and upset. I
would like you to pick your papers
when you are done.

26. YOUR NO
No – explain:
I am uncomfortable doing this
I do not like doing that
No – alternative:
Not now, when I am finished, after an hour I will do
Empathetic listening - no
I can see it is important that my sec. does it, but she is busy, after she finishes…
Yes – reasons
Yes, I would be willing to help you to type the report, but I wont have time until 2
pm

27. The persistent response:
Aggressive
Manipulative
I understand how you feel, but I am not willing to…
Guidelines:
Firmly
Calmly
Unemotionally
Nonverbal
Persistent

28. I ACTION PLAN
Start:
Learn
Start small
Reward me
goals

29. OPEN QUSTI