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The document outlines six poor listening styles: spacing out when the mind wanders; pretend listening where the listener only makes gestures but is not truly engaged; selective listening where the listener only focuses on parts they are interested in; word listening where the listener focuses only on words without considering body language or tone; and three types of self-centered listening - judging others while they speak, advising based on one's own experiences rather than understanding the other person, and probing for emotions before the other is ready to share.









