This document discusses communication skills and nonverbal communication. It defines communication and its components. It then describes the different types of communication, focusing on nonverbal communication which accounts for 70% of communication. The document outlines various components of nonverbal communication including body language, facial expressions, gestures, eye contact, posture, distance, and tone of voice. It provides examples of interpreting some nonverbal cues and behaviors that should be avoided.

1. Communincation skills
Tamer elmoghazy
District manager
Servier egypt scientific office

2. Tamer elmoghazy
District manger
Servier office scientific office
Commuincation skills II

3.  Mobile silent
Kindly …

4.  What is communication.
 Components of communication.
 Why ? One simple question.
 Types of communication.
 Non verbal communication.
 Why we care for it.
 Static and dynamic non verbal communication.
 Workshop.
 Components of nonverbal communication.
 Analysis of some famous nonverbal communication movements.
 Not to do(s)
 Discussion.
agenda

5.  “It is process of sending,giving or exchanging
information and ideas, which is often expressed
nonverbally or verbally.” (webster)
 Transmitting ideas or concepts from one person to
aother and results in an efffect or response.
 Dynamic process where one person affects the other
either directly or indirectly.
 A social process to communicate others to achieve a
common goal.
What is communication

6.  Sender
 Recipient
 Message
 channel
 Feedback
 distortion
To remember … components

7.  Why we communicate ?
to transmit ideas , concepts , create a social media and
to achieve a common goal.
To remember ..The simple question

8.  Non verbal : which contributes with 70% almost.
1. Body language.
2. Gestures.
3. Facial expressions
 Verbal : which contributes with 30% .
1. Clear understood language.
2. Voice modulation.
To remember … types

9.  Should match with the wording in verbal
commuinication.
 Asssures and clarifies the verbal communication.
 Nonverbal expressions stick to the memory
 It transmits emotions and feelings easily and clearly
Why do we care about nonverbal
communication

10.  It is the act of speaking without using words.
 It contributes to 70% of the communication process.
 It should match or should be co-ordinate with the
verbal speach.
 Loss of co-ordination leads to distortion(!)
 Eg. : a manager calls a good employee to inform him
about his rellocation , but if the manager’s mind is
busy with something else the employee may receive it
as a punishment
Non verbal communication

11.  Related to the body (body language,gestures,voice etc)
 Flags,signals,gun shots etc
 Signs that denotes relegious or political or social
situation.
 Music,artisitic pieces.
Nonverbal communication

12.  Materialistic contact : shows feelings temper.like
hands shaking , eye contact ,shoulders patting.
 Posture : upright,relaxation or official,friendly.
 Distance : near or far … differs from one culture to
another.
 Direction : cooperatives vs opponents.
Static nonverbal communication

13. Features of nonverbal
communication
• Static nonverbal communication.
• Dynamic nonverbal communication

14.  Facial expressions: smile,frown,scowl (same reflex in
all cultures.
 Hands’ waving , free movement .
 The way of looking into the eyes(staring , friendly .
Again it easily transmits feelings.
Dynamic nonverbal communicaton

15.  it Includes many components.
 related to our body language.
 Helps to convey the message.
 Has to be assertive .
 Relavence is important.
Non verbal communication

16. workshop

17.  Smiling.
 Frowning (111).
 Astonishment.
 Seriousness.
 Assertive.
1.Facial gestures :

18.  Crossed arms.
 Giving someone the finger.
 Legs shaking.
 Sitting upright.
 Fingers shaking.
 Body waving.
 Nodding.
2. Body language:

19.  Grooming.
 Dressing.
 Hygiene.
 Coordination.
 Matching.
3. Appearance :

20.  Voice modulation.
 Voice tone.
 Pitch.
 Velocity.
 Clarity.
4. Voice

21.  Preserves attention.
 Shows concentration.
 Sometimes and in some cultures it is not preferable.
 Tool of feedback.
5. Eye contact

22.  Forwards and backwards movement of hand :
initiativity.
 Vertical (up and down ): while handshaking shows
that the person is expressive.
 Side movement : good listener and good conveyer of
info.
Analysis of some famous movements

23.  strong eye contact shows being frank and denotes
self confidence.
 While looking down shows modesty .
 Hazy eyes shows tiredeness or seeking an answer.
 Blinking : shyness or hesitation.
Eye movement

24.  Leaning or remoting means how close you are to
the otherr person
 Everyone has a private zone that surrounds him and it
widens as far as the person’s social position gets
higher.
 Leaning on your speaker means intimity or insult.
 The parameter is the accompanying body language .
Leaning or remoting

25.  It complements the speech content like
pitch,tone,rate.
 It shows clearly what you mean and helps the
recipient to understand your message.
 The speaker or the sender should care for his voice
tone , speech velocity etc.
Way of speaking

26.  It is an important means of communication.
 Used to make pauses of silence to create a space of
interst or tension.
 May be used as a space between message parts.
 May show admiring or not.
 Also it complements with other body langauage
items.
Silence !!!

27.  These things transmit tension to the recipients.
 As it shows the tension of the sender or the speaker.
Not to do(s)

28.  Key medals.
 Coins.
 Frowning.
 Lip licking.
 Hair dressing.
 Hands in the pockets.
 Index finger pointing
Not to do(s)