This document outlines the agenda and topics to be covered in a communication skills course. The course will include quizzes on definitions, an overview of important concepts like SMART goals and strategies, and new business trends. Sessions will focus on active listening, asking questions, verbal and non-verbal communication, common fears, self-awareness, and conclude with an open question period.

2. AGENDA

3. EXPECT WHAT?
QUIZ.
DEFINITIONS.
ROAD MAP.
Session I
Questions and conclusion.

4. EXPECTATIONS

5. QUIZ
Goal is:
An observable and measurable end result having one or more objectives to
be achieved within a more or less fixed timeframe.
Plan is:
Written account of intended future course of action (scheme) aimed at
achieving specific goal(s) or objective(s) within a specific timeframe.

6. IMPORTANT DEFINITIONS
Market.
SMART.
Strategy.
Profit & Loss.
Revenues & expenses.
Job specifications.
Job qualifications.
Management.
Efficiency and effectiveness.

7. NEW BUSINESS TRENDS
E-marketing.
Startups.
Entrepreneurs.
SMEs.
Franchise.
Outsourcing.
Fintech.
connectivity.
Evangelism.

8. COURSE OVERVIEW
Communication:
A process by which information is exchanged between individuals through
a common system of symbols, signs, or behavior.

9. WONDER
Talking to other, difficult!
Meeting new people, comfortable.
Importance of communication effectively.

10. COURSE OUTCOMES
Identify common communication problems.

11. LISTENING
Active listening.
Ears and mouth.
Processing.

12. QUESTIONS
Skills of Asking Questions.
Types of questions.
Importance of Questions.
After Questions.
..amideastvideoplayback (2).mp4

13. NON VERBAL!
Verbal & Non verbal communication.
..amideastvideoplayback (1).mp4

14. 4 FEARS
The 4 fears we all have:
1. fear of failure.
2. Embarrassment.
3. Losing power.
4. Rejection.

15. KNOW YOURSELF
Johari window

16. OPEN QUSTI