This document contains a resume and cover letter for Tanzeel Ur Rehman. It provides biographical information such as contact details, education history, skills and qualifications. It also outlines work experience in hospitality roles such as Assistant Executive Housekeeper, Night Manager, and Assistant Banquet Manager at several hotels in Pakistan from 2004 to present. Responsibilities in each role are described in point form. The document aims to showcase the candidate's 15 years of experience in the hospitality industry.

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Tanzeel Ur Rehman
Gondal House Mohallah Hussain Shah Kamalia
Toba Tek Singh, Punjab, Pakistan
E mail: hanigondal@yahoo.com
Cell # +92 321 514 1214
Iam enthusiastic,passionateandoutgoingperson,andoptimisticaboutlifeandthe future.Iamveryhardworking
andput myall intoanyjobgiven,togetitdone tothe bestof myabilitywhilstencouragingotherstodothe same.
I am confidentandlike tobe creative andoriginal.I love to meet new people and have very easy going nature.
Nationality: Pakistani
Birth Date: 10 April 1972
Civil Status: Married
CNICNumber: 33302-2295476-9
Height: 5’ 6”
Weight: 75 Kgs
Blood Group B +ve
Profession: Hospitality
Department: Food& Beverage / House Keeping/FrontOffice
Special Job Knowledge: Food& Beverages,Caterings,Conference & Banquets /FrontOffice /House
Keeping
Organizations workedin: BOL televisionnetwork
Ramada Hotel Islamabad
Park Plaza Hotel Lahore
Pearl Continental Hotel Bhurban
Hotel Ambassador Islamabad
Holiday Inn Hotel Islamabad Pakistan
Holiday Inn Hotel Multan Pakistan
Faisalabad SerenaHotel Pakistan
Language Skills: English BusinessLevel
Urdu BusinessLevel
Punjabi BusinessLevel
Education: Year Institute
MA (Pol Science) 2000 Universityof Punjab
BA 1992 Universityof Punjab
FA 1990 BISE Faisalabad
Matriculation 1987 BISE Sargodha
IT knowledge: Installationof Window XP,Window7,Window8,Window8.1andall kindof
Software,able toworkon Microsoftoffice.

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Carrier Overview:
 Astute & result orientedprofessional with around 15 years of cross functional experience encompassing the
Hospitality Industry. Adept in delivering value-added customer service and achieving customer delight by
providing customized products as per requirements.
 Proven track record of developing procedures, service standards and operational policies, planning &
implementingeffectivecontrol measurestoreduce runningcostsof the unit.Trulybelievein proactiveactions
than re active management.
 Excellent interpersonal, communication, time management, team management skills with extensive
experience in training & development of the workforce.
 Extensive Pre-Opening experience with well-known hotel properties.
 Excellent knowledge of Business Development skills, proven track record in sales & marketing
Key Skills:
Interdepartmental Control /ComplaintHandling/GuestHistoryManagement/Time Management/Strategic
Planning/GuestRelationshipManagement/Budget& Planning/Staff Motivation/Documents –Reports/
Team Management/Revenue Management/ Supervision
Core Responsibilities:
Planning
 Developing and implementing strategies to achieve a larger market share and attract new segments.
 Forecasting trends in occupancy, budget for room sales, average rate and other revenue.
 Finalizing systems and procedures that achieve higher cost efficiency and guest satisfaction.
Guest Satisfaction
 To be readily available at all times to deal with problems or complaints.
 Ensuringhighqualityservices,resultingincustomerdelightby extensive interactionwithguestandquick
resolution of the problems
 Monitoring highest customer satisfaction by coordinating with in-house and potential guests to
understand their requirements and customizing product and services accordingly
 Anticipate & address guest issues and establish proactive processes to promote guest satisfaction
 Maintain guest history with the department & ensure the same is updated
Inter Departmental Communication
 Liaise with Engineering to ensure safety hazards in front & back of the house areas are addressed
 Promoting a strong communication between Front Office & Housekeeping, Engineering, Finance &
Reservations sales
 Interact in a positive way with other departments to ensure smooth & fruitful co- ordination.
 Responsible for day to day smooth operations in front of the house
Employee Satisfaction & Motivation
 Exceptional people management skills & experience to drive forward the Front Office strategy through
team building, motivation & coaching
 Support & participate in all hotel programs, policies and procedures with special emphasis on the
orientations of new employees
Training & Development
 Maintain role swap schedule in the department hence ensuring that you have multi skilled & well
motivated staff
 Ensure complete adherence and to the training schedules and do maximum shop floor trainings.
 Refreshing skills development trainings on regular basis either weekly or monthly basis
Operations Management
 Managing hotel operations encompassing optimum resource utilization, analysis of regret business,
implementation of SOPs
 InvolvedinBusinessDevelopmentincoordinationwithSalesandMarketingdepartmentforPromotions,
Special Packages, Corporate Discounts, and New Accounts etc.

3. 3 | P a g e
On Job Trainings:
 September, 2002 English Speaking level“A” Serena Hotel Faisalabad, Pakistan
 January, 2003 LHW (Leading Hotelsof the World) Standards Serena Hotel Faisalabad, Pakistan
 February, 2003 Guest Courtesy &Handling Guest Complains Serena Hotel Faisalabad, Pakistan
 May, 2003 F&B Operations Basic SkillsTraining Serena Hotel Faisalabad, Pakistan
 May, 2004 Civil Defiance and Fire Fighting Holiday InnMultan
 June,2004 F&B Management Holiday InnIslamabad
 May, 2007 Antiquates & SmilesTraining Holiday InnIslamabad
Details of Experience:
Presently working in:
BOL TV Network as Senior Executive Housekeeping
From April 2015 till date
Job ResponsibilitiesasSeniorExecutive Housekeeping:
 Assigningworkerstheirdutiesandinspectsworkforperformance toprescribedstandardsof cleanliness.
 Investigationof complaintsregardinghousekeeping service andequipment,andtaking corrective action.
 Coordinating work activities among departments.
 Conducting orientation training and in-service training to explain policies, work procedures, and to
demonstrate use and maintenance of equipment.
 Inventories stock to ensure adequate supplies.
 Evaluating records to forecast department personnel requirements.
 Making recommendations to improve service and ensuring more efficient operation.
 Selecting and purchases new furnishings.
 Examiningbuildingtodetermineneedforrepairsorreplacementof furniture orequipment,andmaking
recommendations to management.
 Attending staff meetings to discuss company policies and patrons' complaints.
 Issuing supplies and equipment to workers.
 Establishing standards and procedures for work of housekeeping staff.
 Recording data regarding work assignments, personnel actions, and time cards, and preparing periodic
reports.
 Screening job applicants, hiring new employees, and recommending promotions, transfers, and
dismissals.
Past work experience in:
Ramada Hotel Islamabad as Assistant Executive Housekeeper
From Feb 2014 to April 2015
Past work experience in:
Park Plaza Hotel as Assistant Executive Housekeeper / Night Manager
From November 2011 to December 2013

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Job ResponsibilitiesasNightManager:
 Delivering excellent customer service and maintaining a high standard of customer management, at all
times
 Fulfilling all reasonable requests from guests, to ensure their comfort, satisfaction and safety
 Ensuring that the hotel is operated safely, in the night
 Undertaking overnight responsibility for reception, checking guests in and out, taking reservationsand
dealing with all telephone enquiries
 Maintainingknowledge of all companypromotionsandhotel pricing,toprovide informationtoguests,on
request
 Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the
emergency services; be accountable for guests’ safety and comfort
 Completing security checks at hourly intervals throughout the night
 Completing manager’s log book and maintaining accurate records of all fire safety checks carried out
during the shift
 Undertaking additional administration duties, as requested by either the Front Office Manager
 Adhering to company policy for reporting accidents and incidents
 Maintaining personal knowledge by completing in-house training, attending courses and completing
workbooks
 Alwaysadheringtoall companypoliciesandproceduresandlicensinglawscarryingoutinstructionsgiven
by the management team and head office
Past work experience in:
Pearl Continental Hotel Bhurban as Reservation Supervisor
From Feb 2011 to Oct 2011
Job Responsibilities:
 Controlling and balancing daily bookings and reservation along with the record update in database
(Computerized Reservation System
 Responsible for Hotel and Local Reservations and reservation – Links on World Wide Web.
 Handlingof correspondences, sorted- outletters, telexes, fax, cableswhichare checked already byFront
Office Manager.
 Allocating daily tasks to Reservations staff.
 Reviewing reservation booked daily. Reviewing arrival report daily.
 Responsible for preparation of occupancy forecast.
 Responsible for training staff.
 Responsible for implementation of policies and procedures.
 Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
 Liaise with Sales Department in regards to occupancy, Rates Reservation's Analysis.
 Identify Top Producing Accounts ensure proper recognition by Reservation staff
 Responsible for various Production reports and supply to each department concerned.
 Monitoring Telephone Manner and general performance of reservations staff daily.
 Ensure special handling of repeats guest and very VIP guest.
 Review room blocking for Long Stay. Suites and special group request.
 Supervising of Group Reservations.
 Maintaining cordial relations with commercial clients.
 Bringingtothe attention FrontOffice Managerwhenthe hotel availability statusbe changedandprepare
for necessary action.
 Responsible for work schedule
 Responsible for maintaining a Neat and Orderly position at all times.

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Past work experience in:
Ambassador Hotel Islamabad as GSO / Duty Manager
From April 2008 to Jan 2011
Job Responsibilities:
 Posting room charges and taxes to guest accounts.
 Processing guest charges voucher and credit card vouchers.
 Posting guest charge purchase transactions not posted by the front office cashier.
 Transferring charges and deposits to master accounts.
 Verifying all account postings and balances.
 Monitoring the current status of coupon, discount, and other promotional programs.
 Tracking room revenues, occupancy percentages, and other front office statistics.
 Preparing a summary of cash, check, and credit card activities.
 Summarizing results of operations for management.
 Preparing of End of day procedure.
 Running end of day process in property management software (PMS).
 Understanding principles of auditing, balancing, and closing out accounts and applying them.
 Know how to operate PMS, typewriters, and other front office equipment
 Understand and knows how to perform check-in and check-out procedures.
Past work experience in:
Holiday Inn Hotel Islamabad as Assistant Banquet Manager from
From June 2005 to Feb 2008
Job Responsibilities:
 Achievingof budgeted foodsales, beverage salesandlaborcosts.
 Achievingmaximumprofitability andover-all success bycontrollingcostsandquality of service.
 Participation and input towards F & B Marketing activities.
 Controlling of Banquet china, cutlery, glassware, linen and equipment.
 Completion of function delivery sheets in an accurate and timely fashion.
 Helping in preparation of forecast and actual budget function sheets.
 Completion of forecastandactual budgetfunction sheets, Function Summary Sheetsandweekly payroll
input.
 Completion of weekly schedules. Schedulestaff asnecessary toensure adequate andconsistentlevelsof
service.
 To supervise and co-ordinate daily operation of meeting/banquet set-ups and service.
 Completion of Banquet bar Requisitions.
 Maintaining the Hotel Bar control policies and completion of necessary forms.
 Following of proper purchasing and requisitioning procedures.
 Maintaining records for inventory, labor cost, food cost etc.
 Following up each functions by completing a Function Critique and submit to the Sales & Food and
Beverage Manager.
 Attendance and participation of weekly F & B meeting and Department Head meeting.
 To assist in menu planning and pricing.
 Development and maintenance of all department control procedures.
 Development and maintenance of department manual.
 Supervision of weekly payroll input.
 Providing function employee list and hours for gratuities distribution.
 Providing labor costing information for Function Statements.

6. 6 | P a g e
 Supervision of weekly schedules. Schedulestaff asnecessary toensure adequate andconsistentlevelsof
service
 Be available to Hotel Staff at all times by pager.
 Consistent check of Banquet Food and Beverage quality, Banquet services and Plate presentation.
 Ensuring that services meet customer specifications.
 Quality of meeting room set-up.
 Liaise on an on-going basis with the Food and Beverage Manager to ensure all client needs and
requirements will be met.
 Working with the Chef and Head Server to ensure all arrangements and details are dealt with.
 Greeting the customer upon arrival.
 Providing quick service for last minute changes.
 Checking Food & Beverage or coffee Break schedule if applicable.
 Dealing with customer complaints, Staff attitude and appearance. Teamwork/Relations with co-workers
and management.
Past work experience in:
Holiday Inn a Hotel Multan as Assistant Banquet Manager
From July2004 to May 2005
Past work experience in:
Faisalabad Serena Hotel as Management Trainee & Banquet Sales Coordinator
From December 2001 to December 2003
References will be provided on demand