Krishnakanta Bhattacharya is applying for the position of Assistant Front Office Manager or Front Office Manager. He has over 7 years of experience in front office roles at various Taj hotels in India. His experience includes duties as Duty Manager, Front Office Team Leader, and Front Office Associate. He has strong verbal and interpersonal skills as well as experience managing reservations, arrivals, departures, and guest requests. He holds an M.Sc. in Hotel Management and a B.A. in Political Science.
REF:APPLICATION FOR A POSITION OF RECEPTIONIST, CUSTOMER SERVICE REPRESENTATI...DORCAS ATIENO
Dear Sir/Madam,
I am writing to you with regards to the Receptionist and customer service position i saw on your career website.
I am currently working as a customer Service Receptionist and Call center agent in Toyota Alfuttaim Motors where I have spent the past three years providing excellent customer service. I am passionate about service and would love to transfer those skills to the biggest Automotive Company in the world.
I have spent the past seven years working in the hospitality and automotive industry and am now looking to broaden my horizons and my skill-set. It has been a long term career aspiration to work for your company as a customer representative or Contact center agent so that I can combine my love for service and hospitality with the passion for your services.
Please find attached my current CV, which further details my experience along with my skills and qualifications and why I feel I would make an excellent ambassador for you.
I have skills and experience required to competently take on this role and I am confident that I would work to exceed your expectations.
I very much look forward to hearing from you and thank you for considering my application
Yours Sincerely.
Dorcas Awino Atieno
REF:APPLICATION FOR A POSITION OF RECEPTIONIST, CUSTOMER SERVICE REPRESENTATI...DORCAS ATIENO
Dear Sir/Madam,
I am writing to you with regards to the Receptionist and customer service position i saw on your career website.
I am currently working as a customer Service Receptionist and Call center agent in Toyota Alfuttaim Motors where I have spent the past three years providing excellent customer service. I am passionate about service and would love to transfer those skills to the biggest Automotive Company in the world.
I have spent the past seven years working in the hospitality and automotive industry and am now looking to broaden my horizons and my skill-set. It has been a long term career aspiration to work for your company as a customer representative or Contact center agent so that I can combine my love for service and hospitality with the passion for your services.
Please find attached my current CV, which further details my experience along with my skills and qualifications and why I feel I would make an excellent ambassador for you.
I have skills and experience required to competently take on this role and I am confident that I would work to exceed your expectations.
I very much look forward to hearing from you and thank you for considering my application
Yours Sincerely.
Dorcas Awino Atieno
Functional Areas of the Hotel
Inter-departmental Relationship
Front Office
Housekeeping
Food & Beverage Service
Food Production
Engineering
Maintenance
Information Techonology
Accounts
Finance
Security
Human Resources
Sales & Marketing
My CV is enclosed to provide you with details of my skills and accomplishments, but I am certain that a personal interview would more fully reveal my desire and ability to contribute to your organization.
Functional Areas of the Hotel
Inter-departmental Relationship
Front Office
Housekeeping
Food & Beverage Service
Food Production
Engineering
Maintenance
Information Techonology
Accounts
Finance
Security
Human Resources
Sales & Marketing
My CV is enclosed to provide you with details of my skills and accomplishments, but I am certain that a personal interview would more fully reveal my desire and ability to contribute to your organization.
TV 인터넷관심도 월간 리포트는 한 달간 집계한 인터넷관심도 수치를 통해, TV 프로그램의 종합 관심도 순위, 채널별 관심도 순위, 방송 카테고리별 관심도 순위를 확인할 수 있습니다. 또한, 상위 프로그램의 주간 관심도 수치 변화와 월간 TV 프로그램 인기 검색어를 통해 TV 트렌드를 한눈에 볼 수 있습니다.
■ TV 인터넷관심도란 줌닷컴(http://zum.com)을 통해 유입되는 사용자들의 인터넷 활동 정보를 기반으로 현재 국내 방영 중인 TV 프로그램에 대한 관심과 반응을 수집, 분석하여 수치화한 자료입니다. 시청률에서 보여줄 수 없는 네티즌들의 관심과 반응의 정도를 확인할 수 있습니다.
(자세히 보기 ▶ http://devblog.zum.com/136)
TV 인터넷관심도 월간 리포트는 한 달간 집계한 인터넷관심도 수치를 통해, TV 프로그램의 종합 관심도 순위, 채널별 관심도 순위, 방송 카테고리별 관심도 순위를 확인할 수 있습니다. 또한, 상위 프로그램의 주간 관심도 수치 변화와 월간 TV 프로그램 인기 검색어를 통해 TV 트렌드를 한눈에 볼 수 있습니다.
■ TV 인터넷관심도란 줌닷컴(http://zum.com)을 통해 유입되는 사용자들의 인터넷 활동 정보를 기반으로 현재 국내 방영 중인 TV 프로그램에 대한 관심과 반응을 수집, 분석하여 수치화한 자료입니다. 시청률에서 보여줄 수 없는 네티즌들의 관심과 반응의 정도를 확인할 수 있습니다.
(자세히 보기 ▶ http://devblog.zum.com/136)
TV 인터넷관심도 월간 리포트는 한 달간 집계한 인터넷관심도 수치를 통해, TV 프로그램의 종합 관심도 순위, 채널별 관심도 순위, 방송 카테고리별 관심도 순위를 확인할 수 있습니다. 또한, 상위 프로그램의 주간 관심도 수치 변화와 월간 TV 프로그램 인기 검색어를 통해 TV 트렌드를 한눈에 볼 수 있습니다.
■ TV 인터넷관심도란 줌닷컴(http://zum.com)을 통해 유입되는 사용자들의 인터넷 활동 정보를 기반으로 현재 국내 방영 중인 TV 프로그램에 대한 관심과 반응을 수집, 분석하여 수치화한 자료입니다. 시청률에서 보여줄 수 없는 네티즌들의 관심과 반응의 정도를 확인할 수 있습니다.
(자세히 보기 ▶ http://devblog.zum.com/136)
1. RESUME
KrishnakantaBhattacharya
PermanentAddress: Kanchgoria,Karui, Arambagh, Hooghly,
WestBengal - 712615
PresentAddress: Vivanta by Taj Green Cove – Kovalam,
GV Raja Vattapara Road, Kovalam, Trivandrum- 695 527, Kerala
EmailID- krishna.anticlock@gmail.com /b.krishnakanta@tajhotels.com
Mobile No: +9109940238399/ 09995373299
PostAppliedFor: AsstFrontOfficeManager / FrontOffice Manager
Personal SkillsandCompetencies:
• Strong Verbal and InterpersonalSkills.
• Well organized with a good senseof time-management skills.
• Ability to work with in a team as well as independently.
Objective:
Looking for a Position in a reputed establishment. Seeking for a position where I
can utilize my Knowledge and experience to fulfil mutual goals.
Educational Qualifications:
• M.Sc. Hotel Management completed from NIAS (Nalanda Institute of
Advanced Studies) Syndicate, Kolkata, Salt lake West Bengal under PUT
(Punjab Technical University) in 2011.
2. • B.A. Hons (political Science) Completed from Netaji Mahavidyalaya under
Burdwan University 2008.
• Higher SecondaryCompleted from Batanal Union High Schoolin 2005.
• Secondarycompleted from Batanal union High School(Higher Secondary)
under West Bengal Board of Secondary Education in 2002.
WorkingExperience:
Designation: DutyManagerfrom19thFebruary2015 to Tilldate.Vivanta ByTaj
GreencoveKovalam Kerala!!!
Responsibilities:
• Act as Front Office Department in charge in absence of AFOM & EAM
Accomodation Manager.
• Reportto EAM - AccomodationManager.
•
Designation: FrontOfficeTeamLeader from 01st
May2014to 17thFebruary2015.
Vivanta ByTajFisherman’sCoveChennai!!!
Responsibilities:
• Handle the Shift to co – operate with Duty Manager & Associate & Other
Department.
• Act as a shadow Duty Manager in absence of Duty Manager on shift.
• Handle reservation quarries in absence of reservations.
• Welcoming the Guest with a positive attitude at the time of Check in.
• Following the Check in procedure and allocating the room as per guest
preference and escorting to the respected rooms.
• Using suggestive selling techniques in up selling to increase the revenue of
hotel.
• Handling guest complaints and providing effective solutions for the guest.
• Updating the guest Complaint at complaint register, PMS and update
everyone through FCS Message service.
• Managing the Guest History system effectively.
• Monitoring with KPI scores and Follow up with Arrival control Sheet and
Departure Control Sheet.
Designation: Sr. FrontOfficeAssociatefrom01stMay2013 to 30th
April2014.
Vivanta ByTajFisherman'sCoveChennai!!!
Responsibilities:
3. • Handle cashier desk, Prepare Final invoice for Group, F I T as per Guests
Requests.
• Close invoices for the day with all respective supporting and hand over to
Accounts department for further clarification.
• Maintaining regular contacts with corporateguest and building strong
relationship.
• Does day ending for POS, Checking rate variance report, Checking all the
bills and coordinate with night auditor and do all effective works to run
Night Audit.
• Closing packages (BTC, Travel agent etc.) as per requirement for hassle free
departure for the day.
• Monitoring the Guests Feedbacks updates and frontline feedback on daily
basis and implementing the corrective measures to enhance the guest
experience.
• Organizing any special requests from the in-house guests in coordination
with other departments.
Designation: FrontOfficeAssociatefrom 01st
May2012 to 30th
April2013.Vivanta
By TajFisherman'sCoveChennai!!!
Responsibilities:
• Reportto Duty Manager and allocated my job and responsibilities for the
day.
• Overseas daily front desk activities. Maintain clean & tidy appearance of all
front desk staffs.
• Make sure all stationeries are kept ready to use for smoothoperation for the
shift.
• Handling Departures and Arrivals for the day following Brand standard.
• Helping the colleagues in process to increase speed of total work & guest
satisfaction.
• To produceall the documents as needed.
• Ensure all the Cash handling & accounts transactions in the department are
going in a smooth way.
• GrtNatureTrailsskyRoccaYercaud
4. Time Period: 25th October2011 – 03rd April 2012.
Designation: FrontOfficeAssociate
Responsibilities:
• Handling telephone calls outbound and inbound.
• Take care of reservations (F I T, Group, Conferences).
• Blocking the rooms for arrivals of the day as per guest Preferences.
• Handling Arrivals & Departures for the day.
• Coordinating with Housekeeping & Roomservice Departments for fine
making of VIP arriving rooms, placing fruit baskets & other amenities.
• Coordinating with Reservation for the day’s position & for making Group
Registration Card if any Group expected for the day.
• Maintain all the registers up to date.
• Checking bills for the day, closing batch for the day for EDC Machine, Doing
Night Audit.
IndustrialExposureTraining:
• I have completed my 22 Weeks industrial training from Swissotel Kolkata
Neotia Vista from 11.10.2010 – 28.02.2011.
• Participated in Casual Training at Hyatt Regency Kolkata, ITC Sonar
Kolkata.
ComputerSkills:
• Have knowledge in Microsoft Word, Outlook, Excel, Power Point and
Usage of Internet.
SoftwareSkills:
Winhms, Amadeus(PropertyManagementSystem)
AdditionalInformation:
• Adjustable to any kind of culture & Climatic Conditions.
• Proficient in three languages (ENGLISH, HINDI, BENGALI) speak, Read
&Write.
Personal data:
• Name : Krishnakanta Bhattacharya
• Father’s Name : Rabindranath Bhattacharya
• Sex : Male
5. • DOB : 01.07.1987
• Marital Status : Married
• Physically Challenged : Normal
• Height : 6ft
• Weight : 70 kg.
Declaration:
• I declare that the above facts given by me are true to the bestof my
knowledge and belief.
Place: Trivandrum
Date: 28-06-2015 Krishnakanta Bhattacharya.