Santosh Varma has over 11 years of experience in the hospitality industry, most recently as Operations Head at Coastal City Center Mall & Falcons Nest Hotel. He holds degrees in hotel management and business administration. His experience includes roles such as Guest Relations Manager, General Manager, and working with hotels like ITC Hotel Kakatiya and Trident Hilton. He is seeking a challenging position involving operations, sales, marketing, or general management.

1. S. Santosh Varma,
Plot no: 34, viswambhara sparkle
B/H Srila Park Pride
Hydernagar, Hyderabad
Mob: +91 9052500023
E-mail: santoshv2001@gmail.com
Santoshv2001@yahoomail.com
Career Objective
To associate with an organization where there is an ample scope for
organizational as well as individual growth. 11 years of experience in
hospitality industry and seeking a challenging position in Setting up pre opening
hotel operations, Sales & Marketing, Guest Relations, administration & General
Manager.
Education/Training
(S. S. C) From Methodist High School (Karnataka)
Year - (2000 -2001)
Intermediate in (MPC) from Public Board of Education Karnataka
Year - (2001- 2003)
3yrs in Hotel Management & Catering Technology from Pinnacle College of
Hotel Management.
Year - (2003 – 2006)
2yrs in P.G in business administration (OP symbioses)
Year – (2006-2008)
Professional Experience
• O.T from Trident Hilton (in willing don Island Cochin)
Year - (2006 Feb – Oct)
• ITC Hotel – The Kakatiya Luxury Collection (Hyderabad) (Starwood
Group) as G.S.A & Front Office Supervisor.
Year – (2006 Oct – 2010 Oct)
 Worked with EMAARMGF as Guest Relations Manager.
From (2010 Nov –2011Oct)
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2.  Working with COASTAL CITY CENTER MALL & FALCONS NEST HOTEL as
General Manager.
From (2011 Nov –2015 may)
 Been promoted as OPERATIONS HEAD.
From (2015 June- till date)
Career Profile
I am an enthusiastic, dedicated professional with 11 years of experience in
hospitality industry, who demonstrates strong communication skills and
abilities to establish rapport with clients. A self motivated innovator with a
record of success in troubleshooting and problem resolution with a logical
approach to challenges, leads by example and establishes a professional work
environment based on respect.
11 YEARS of my experience as hotelier was involved in dealing with:
• Check-ins and check-outs at the front desk, handling all the cash and
card payments at the front of the house.
• Handling all the guest complaints and requests, living up to the
organizations service standards.
• Keeping track of guest history maintenance.
• Dealt with group arrivals, foreign delegation, and Govt. protocol taking
place at the hotel.
• Possessed the knowledge of hotel operating systems Fidelio and CLS.
• Strong technical knowledge to keep customer details.
• Training the staff by using proper techniques and documentation.
• Supervised all staff operations by task distribution
• Organizing duty roasters for the staff.
• Managing all the guest related activities, issuing rooms, bills, handling
guest dissonance and service recovery and escalating guest dissonance to
the authority as and when required.
• At the Department level, looking after all the stationary requirements,
maintaining par stock to ensure smooth flow of day to day activities.
• Handling Petty cash at the front desk to deal with any miscellaneous
expenses, to maintain and have recorded track of all departmental
I.O.U’s.
• Looking after all the foreign exchange/ travelers cheques exchange at
the front desk.
• An awareness of anticipating guest needs and keeping guest history
updated.
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3. • Arrangement of all the travel plan of the hotel guest for any sight seeing
or local tours, getting the cab arrangements with the help of travel
house based at the hotel/ external services providers (car rentals) or
hotel cars.
• Involved in setting up the pre opening hotels operations.
• Updates involving guest high balance everyday for smooth billing during
check-outs.
• Keeping abreast with new policies and developments taking place with in
the organization, and getting done all the operations in accordance.
• Implementing new marketing ideas to improve sale.
• Involving in all departments to maintain the standards of the hotel.
• Morning meeting every day to all H.O.D’S.
• Monthly sales meeting for all H.O.D’S to brief the profit & loss account.
• Maintain P.R with who is who in city.
• Keeping contacts with all Govt employees (P.F, E.S.I, SALES TAX,
SERVICE TAX, LABOUR OFFICE, MUNICIPALITY OFFICE, POLICE and
POLITICIANS).
• Will decide the budget planning for the hotel.
• Taking actions for cost control in the hotel.
• Staff meeting for every 3 months for motivating & entertainment.
• Taking final interview for every employee.
• Taking required actions for safety & security of the hotel.
• Meeting all V.I.P’S in lobby at the of check-inn’s.
• Implementation in interior design for the hotel.
• Involved with Indian tourism to get 3 star rating for the hotel.
• Finalizing monthly and yearly profit & loss account.
• Back office audit planning, yearly IT returners finalization
DUTIES IN MALL MANAGEMENT:
• Coordinating with mall manager in day to day operations in the mall.
• Involving in planning for parking area and ticketing process.
• Up keeping common areas in the mall.
• Organizing monthly meeting for all outlet managers to resolve their
issues in the mall.
• Planning for AMC’S for all equipments in the mall (a/c plant,d.g plant,
water plant, lifts & escalators, etc).
• Involving in guest issues in the mall and resolving the issues.
• Checking day to day mall standards and maintaining.
• Planning social events in mall for improving costumer foot falls.
• Maintaining staff relation and helping them in training.
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4. • Staff meetings with all departments (security, a/c plant, d.g plant,
water plant, housekeeping, accounts.)
• Planning to generate extra revenue (outdoor food courts, outdoor
exhibitions, auto mobile shows, in & out mall advertising and marketing,
getting sponsor ships to improve mall foot fall by organizing gifts to
customers).
• Core Competencies
• Posse’s strong analytical and problem solving skills, with the ability to
make well though out decisions.
• Excellent written and verbal communication skills.
• Highly trust worthy, discreet and ethical.
• Resourceful in completion of any challenge and multi tasking.
• Having the ability to execute programs using limited resources. Problem
solving, leadership and communication skills are some of the qualities
developed from my experience as customer relations executive.
• I am professionally committed and responsible, adapt easily to new
situations, and successfully handle a wide range of functions using a
combination of creative, organizational skills.
• Maintain focus in demanding work environment. Under deadline &
pressure conditions meet challenges head-on & always find a way to
effectively complete multiple assignments.
Computer Knowledge
Operating Systems : Windows 2000, xp, 7, CLS, CRS, FIDELIO, MICROS,
OPULANCE.
Tools : Ms, Office, Outlook express.
Achievements
 Consistent performance despite facing odd situations
 Garnered valuable knowledge of every stage of professional life
 Been part of SIX SIGMA (Area effective team )
Personal Details
Fathers name : S. Krishnam Raju(late)
Date of birth : 16th may (1984)
Marital Status : married
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5. Languages Known : Hindi, English, Telugu & Kannada.
Place: Hyderabad (S.Santosh Kumar Varma)
Date:
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6. Languages Known : Hindi, English, Telugu & Kannada.
Place: Hyderabad (S.Santosh Kumar Varma)
Date:
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