This document contains the resume of Debajit Ghosh Roy seeking a position utilizing his hospitality experience and skills. He has over 5 years of experience in front office roles at hotels in Hyderabad, including his current role as Front Office Supervisor at Radisson Hyderabad Hi-Tech City. His skills include communication, problem solving, organization, and the ability to work well under pressure and as part of a team. He has a Bachelor's degree in Science and a diploma in hotel management, and is proficient in Microsoft Office applications and various hotel property management systems.

1. DEBAJIT GHOSH ROY
Email ID: debajitghoshroy1@gmail.com, Mobile No.: +91 9030583620/+91 9652051672
Skype ID: debajitghoshroy1.
Career Objective :
To be associated with a progressive organization that provides an opportunity to apply my
knowledge & skills in order to keep abreast with latest trends in hospitality.
Skills :
 Good communication, writing and customer service skills.
 Excellent problem solving and organization skills.
 Tenacious work attitude.
 Should be able to work as a team member.
 Should have negotiation skills to deal with different kinds of guest.
 Able to meet deadlines along with working under pressure.
 Highly innovative and proactive.
 Capable of agile cogitating to give quick and accurate response to questions.
 Should be able to handle varied tasks.
 Flexible to work anytime.
Work Experience:
Company Name : Radisson Hyderabad Hi-Tech City. (202 Rooms)
Designation : Front Office Supervisor.
Duration : From 20th
July, 2015 to Till Date.
Company Name : Holiday Inn Express & Suites Hyderabad. (232 Rooms.)
Designation : Sr.Guest Service Associate
Duration : From 24th
February, 2014 to 3rd
July, 2015.
Company Name : Leonia Holistic Destination, Hyderabad. (463 Rooms.)
Designation : Front Office Supervisor
Duration : From 25th
June, 2013 to 11th
February, 2014
Company Name : Leonia Holistic Destination, Hyderabad. (463 Rooms)
Designation : Hotel Operation Trainee
Duration : From 18th
June, 2012 to 24th
June, 2013
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2. Key Responsibilities:
 Running the operation and helping the staff by keeping them motivated and organized.
 Natural flair for building relations, guest service and proven abilities in achieving
optimum level of guest satisfaction.
 Adopt at attaining service deliverables and experienced in team management &
improvement in efficiency of operations.
 Greeting guest upon arrival and ensure the hotel standard is maintained at all the
times.
 Handling GSTS (Guest Satisfaction Tracking System), guest complaints and incident
reports.
 Leading the team to the front and making sure all the targets are achieving and
guiding them towards their goals.
 Ensure high level of customer service is maintained at all times.
 Preparing group and individual’s arrival and group departures and taking special
request into consideration.
 Prepare reports, investigate any incident or complaint, made a log of it and update
into CFS (Customer Feedback Service).
 Provided training & mentoring to the new staff, identified training needs of the staff
and introduced brand requirement to the staff members.
 Updating guest profile and creating new reservation.
 To check mails & reply them
 Explaining the property knowledge and different packages and facility
 Up selling and cross selling of rooms.
 Assisting GSA for Handling Check-in and Check-out & Cashiering.
 Completed 24 IHG Merlin and 5 Howard management online training program.
Professional Snapshot:
 Good literacy of Microsoft office and PMS such as IDS, Shawman, OASIS & Opera 5.0
 Passionate about meeting the need and request of the guest on personal level.
 A Good team worker and listener.
 Extensive knowledge of hotel, its facility and services.
 Good experience of pre opening hotel operations & training.
Academic Record :
 Successfully completed Bachelor of Science from Indira Gandhi National Open
University in 2012.
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3.  Successfully passed three years BHM Course from Institute of Hotel Management
Catering Technology & Applied Nutrition Bhubaneswar-7 of Session (2009-2012) with
1st
Division.
 Successfully completed 10+2(Com) from W.B.C.H.S.E. in 2007.
 Successfully completed Matriculation from W.B.B.S.E. in 2005.
Strengths :
 Good communication skills, flexible and sincere.
 Passion to learn new things & ability to grasp fast.
 Team Player with strong motivational skills and ability to work under pressure.
Hobbies :
 Playing Football
 Listening to Music
 Reading Story Books
Software Exposer :
 MS-Office, Internet Applications, PMS such as IDS, Shawman, OASIS & Opera 5.0.
Personal Details :
Father’s Name : Sri Dilip Kumar Ghosh Roy
Mother’s Name : Smt. Gouri Ghosh Roy
Date of Birth : 01-03-1988
Sex : Male
Marital Status : Single
Nationality : Indian
Languages Known : English, Hindi & Bengali
Postal Address : C/o- Sri Dilip Kumar Ghosh Roy
8A, Probhash Nagar,
P.O.- Probhash Nagar,
P.S.- Shrirampur, Dist.- Hooghly,
West Bengal - 712249.
Declaration :
I hereby declare that the information furnished above is true to the best of my knowledge.
Signature
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