Tajbar Singh Rana has over 15 years of experience in hotel operations and management. He is currently the Operations Manager at Grand Venizia, where he oversees all hotel departments and ensures smooth operations. Prior to this, he held front office management roles at Carlson Rezidor hotels and was the Duty Manager at Clarion Collection New Delhi. Rana aims to contribute to organizational growth with a positive attitude and team spirit.
A result oriented professional with over 16 years’ experience in Operations, Guest Services, and Client Servicing & Team Management in hospitality and BPO industry.
Good experience in supervising and managing the operations ensuring adherence to the quality standards & norms of the organization.
Hands on experience in Business Excellence using various quality tools like Lean, Six Sigma and SEM
Deft at maintaining customer & employee satisfaction. Excellent written, communication, inter personal, liaison and problem-solving skills with the ability to work in multi-cultural environment.
A result oriented professional with over 16 years’ experience in Operations, Guest Services, and Client Servicing & Team Management in hospitality and BPO industry.
Good experience in supervising and managing the operations ensuring adherence to the quality standards & norms of the organization.
Hands on experience in Business Excellence using various quality tools like Lean, Six Sigma and SEM
Deft at maintaining customer & employee satisfaction. Excellent written, communication, inter personal, liaison and problem-solving skills with the ability to work in multi-cultural environment.
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Implement and manage hotel’s daily quality process including goal communication, associate improvement, and compliance with standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis and direct all Sales and Marketing initiatives for the hotel.
Preparations and definition of the Sales & Marketing Plan and manual for the department and participate in setting up the sales & marketing policies, trade Contracts, procedures and objectives.
Assign and instruct Rooms Division Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.
Implemented yield management theories and Internet Booking Strategies to Improve the Hotel REVPAR.
Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services.
Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.
Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.
Implement and manage hotel’s daily quality process including goal communication, associate improvement, and compliance with standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis and direct all Sales and Marketing initiatives for the hotel.
Preparations and definition of the Sales & Marketing Plan and manual for the department and participate in setting up the sales & marketing policies, trade Contracts, procedures and objectives.
Assign and instruct Rooms Division Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.
Implemented yield management theories and Internet Booking Strategies to Improve the Hotel REVPAR.
Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services.
Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.
Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.
Implement and manage hotel’s daily quality process including goal communication, associate improvement, and compliance with standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis and direct all Sales and Marketing initiatives for the hotel.
Preparations and definition of the Sales & Marketing Plan and manual for the department and participate in setting up the sales & marketing policies, trade Contracts, procedures and objectives.
Assign and instruct Rooms Division Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.
Implemented yield management theories and Internet Booking Strategies to Improve the Hotel REVPAR.
Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services.
Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.
Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.
1. Curriculum Vitae
Tajbar Singh Rana
Email:t.s.rana@hotmail.comsinghtajbar1976@gmail.com
Address: House no. 47, Block B, Street no. 10, Manbhari kunj
Meethapur Ext, Badarpur New Delhi- pin 110044
Contact: 9818143611and 8447011343
Career Objective:To be a part for The Growthof the Organization, with a strong Positive Thinking and dedicated Team Spirit.
Summary of Experience
OperationsManager
Grand Venizia
April 2015 Till date DUTIES AND RESPONSIBILITIES:
Fully responsible for all aspects of all departments Support and work with all Head of
Departments in all aspects of running this hotel Ensure the premises are in operative
condition as per category of the unit to receive & serve the guests Conduct regular operations
team meeting with all the HOD daily weekly to discuss routine operational matters, sales
targets, feedbacks and action taken for service recovery, and also any staff issues. Minutes of
the meeting to be sent to Directors implementation of House rules in all departments and
check the same during routine operational checks each department, the accounts receivable
collection from debtors) and the accounts payable (payable to the vendors suppliers
etc.).Randomly inspecting the stores (F & B, Kitchen) to check the stock in hand (quality, par
stock levels, expiry etc.) with the F & B Manager & Chef Dealing with Suppliers, Vendors for
quality products involving Purchase Manager and providing performance assessment of
vendors every quarter to HO Purchase Inspecting all departments for SOP implementation
Inspecting all department with their respective Manager's for cleanliness, ambience, service
readiness, staff grooming & hospitality culture Monitor the co-ordination between all
departments for smooth & efficient operations Assessing and reviewing customer satisfaction
and service recovery process Meet all dept. heads to review & train the staff to upkeep the
human capital Identifying staff learning needs and assisting with development Providing timely
and constructive feedback to all direct reports as and when required either formally or
informally Conduct weekly Daily meeting with marketing people for enquiry & follow up &
conversion to grow up the business Monitor and maintain operation & overhead cost in order
to maintain maximum revenue to the organization Be on available on call 24 hours a day to
resolve any urgent problems on emergencies, Responsible for the overall management of the
operation of the hotel Any other duties assigned.
Front office Manager Carlson Rezidor
March 2012 to March 2015
Park Plaza, Park inn by Radisson, Country inn and suites
Responsibility Includes Handled entire front office operation.Expertise in handling Online travel agents i e, make my
trip, gibbon, orbits;Hotel beds make my travel, indigo air, yatra.com and hrs.
Good hand in sales calls identifying the new corporate and negotiation of newBusiness deals
with corporate and new companies.Preparation of budgets and execution of same in property
2. management systemHandlin the day to day operation in maintaining high standardsFor the
smooth operation and hassle free billing and great experience.Preparation of all Reports and
make sure the profitability of Organization.Managed all Online portal to maximize the revenue
newBusinessrelations with all corporate to build the healthy relations bench mark the rate to
all international portal to grave the business opportunities
Exposer in pre-opening team at park inn by Radisson more than six months in new
Delhi Patparganj in I P extension. it was a wonderful experience to be a part of pre-opening
team it is altogether a new And challenging environment. Key responsibilities include setup of
standard operating procedure and key operating procedures. Identify the strengths of an
individual and utilize the potential. Overlook on budget and expenses, initialization of
agreement of ota and third party travel agents. Self-initiative on participating on core training
and brand orientation and implementation and make sure on its adherence to the
fullest.Leading the team by taking the self-initiative to provide the co-operation to other
Outlets and departments in shaping up and support to overcome from the areas of
Improvement. Over all a father of preopening and would help in near future as the
Unbeaten and potential source in progress of my organization. Participate in the Development
and implementation of strategies Front office and concierge that support achievement of the
hotel’s goal managed to operation of the front office and related areas during shift. Create the
first impression by supervising the door, concierge and front office areas. Analysis of
business forecast and prepares schedules accordingly.Ability to manage allemergencies,
guest and employee accidents and act accordingly toSatisfactory Outcome. Maintaining a
friendly relationship with all other hotel employees to foster and promote co-Operative and
harmonious work environmentProjection of all-time favorite image of the hotel to the
public.Performing all human resource related functions within Front Office Department.
Including requirement and selection, performance management, training and counseling.Seek
to understand the guest, internal and external customers and meet and exceed the needs of
both the customer and the company.Skilled in the use of techniques and strategies to deliver
training material to the team. Demonstrating the personal ownership of tasks and follow
through to get the required results.
Duty Manager Clarion Collection New Delhi
March 2010 toFeb 2012
Responsibility Includes Managed entire Team and allocation of duties and responsibilities to team members.Manager
all VIP arrivals including random check of Amenities and services.Preparing all Reports
including Planning and strategies of business uplift.Handled all major Travel agents and rate
parity issues on online bookingsRevenue management and trained entire front office team to
manage online rates.Handling of All major reports and follow-up on accounts not used from
long past.Co –ordination with sales team to promote hotel services and loyalty.
Trainingcoordinator for front office team and trained team to handle awkward situation.
Executive Front Office The Park New Delhi
Sept.2008 toMarch 2010
Responsibility Includes
Maintain the Standards of the Hotel to meet with the large number Expectation of the Brand at
the Airport. Also insure to maintain the high recognition and loyalty of the property handling of
corporate movement including courtesy of Board of Directors and high profile visiting To the
hotel.Ensure to generate the large number of business from the potential airline and
3. corporate operating At the Airport Liaison at the airport with Heads of All major International
Airlines to provide STPC business to the hotel to increase the Revenue.
Executive Airport Services The Claridges New Delhi
February 2004 to
February 2007 Greetings, repair the Guest registration cards and Assign the guest Rooms.
Responsible for proper key control and other security measures
Answer inquires pertaining to hotel services, registration of guests, shopping, dining,
entertainment and Travel direction including preparation an itinerary of city tour arrangement
and recreation.Keep the records of room availability and guests’ accounts prepare bills,
collection of payments and foreign currency exchange. Handling of checkouts and inquires
about stay at the hotel.
Maintaining the desired levels of quality assurance ratings, including guest comment cards,
accounting audit and inspection of carsadherence to all safety procedures and
informmanagement if any unsafe conditions. Attendingmeetings and training as requested.
Other duties may be assigned based on company Needs.
Concierge GSA Marriott Welcom New Delhi
Dec, 2000 –Feb, 2004
Responsibility Includes Working as a hotel concierge means that our focus is to ensure that the needs and requests of
hotel guests aremet, and that each guest has a memorable stay. The hotel concierge is
expected to be an Expert in handling the Guests queries well approached the concierge with
questions, seeking suggestions, and demanding problem resolutions often concierges will
make reservations for restaurants, spas, shows and special events. Requests from guests can
range from arranging transportation or providing directions to even the most outlandish
seemingly impossible outing. The concierge must make an effort to develop relationships with
local business owners and VIPs in order to facilitate the desired service.
Qualification University Graduate 1998
10+2 C B S E Board Delhi 1993
Training Certificates My Guest my Customer obtained from Marriott New Delhi
Train the Trainer obtained from Clarion Collection
Total Quality Management obtained from Clarion collection
Declaration I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Date Place
Tajbar Singh Rana
