1. HANAN GHAZI AL ZARAI
Email: hanan.ghazi@hotmail.com
Mobile: +971564080729 /+971509229068
CAREER OBJECTIVE
Seeking assignments in Administration / Operation / Procurement / Office Manager with a growth oriented
organisation.
KEY SKILLS
 Strong analytical and critical thinking skills.
 Proven interpersonal, communication skills, good presentation and reporting skills
 Demonstrated organizational ability, flexibility, confidentiality and attention to detail
 Excellent negotiation and relationship-building skills with ability to influence at Senior Level
ORGANISATIONAL EXPERIENCE
Company: PUBLINET ADVERTISING
Position: Office Manager
April 2015 – Present
 Maintains office services by organizing office operations and procedures; controlling correspondence;
designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical
functions.
 Recording office expenditure and managing its budget
 Assisting IT Department for troubleshooting
 Maintains office efficiency by planning and implementing office systems, layouts, and equipment
procurement
 Designs and implements office policies by establishing standards and procedures; measuring results
against standards; making necessary adjustments
 Making plan and preparation of meetings, conferences and conference telephone calls
 Create operational efficiencies by documenting and serving as a point person for the internal databases
 Assist the manager in preparing for client meetings, handling basic transactions, writing client
correspondence, and completing various projects and administrative functions as assigned
 Keeps management informed by reviewing and analyzing special reports; summarizing information;
identifying trends
 Maintains office staff by recruiting,selecting, orienting, and training employees
 Keep records of employee sick days, vacation days in accordance with personnel policies
 Works as a team member to maintain and keep current the area’s central file and affiliate database
 Contributes to team effort by accomplishing related results as needed

2. Company: GALADARI BROTHERS LLC
Position: Admin Executive/ PA to the General Manager
May 2013 – April 15
 Manage office operations to ensure efficiency and productivity
 Coordinate with the accounting team and carry out financial transactions
 Introduce new policies, rules and regulations and ensure they are followed
 Manage petty cash
 Manage relations with clients, suppliers and contractors
 Order stock and office supplies
 Design company forms including personal leave forms
 Responsible for keeping up with the office supply, purchasing and inventory
 Preparing NOC’s for selling or buying any cars or trucks related to Galadari Bros Group
 Assisting customers & solve some problems related to our fields, such as (Servicing – Parts delivery -
Mortgage Problems).
 Organize office parties, excursions and in-house activities
 Booking offsite meeting locations, sending invitations and scheduling conference room meetings
 Coordinating travel arrangements for higher management
 Coordinating Time and Attendance & sick leave records for the employees
 Setting daily schedule of appointment’s & meetings.
 Issuing gate pass certificates.
Company: RIVOLI GROUP
Position: Customer Care
June 2012 – April 2013
 Handling outbound calls.
 Dealt directly with customers either by telephone, via email or face to face.
 Receiving watches from the shops to the service centre, diagnosing the watches then revert back to the
customers with details and information.
 Obtained and evaluated all relevant information to handle inquiries and complaints & thus responded
promptly to the customer inquiries.
 Directed requests & unresolved issues to the designated resource.
 Maintained records of customer interactions & transactions, details of inquiries, complaints and
comments.
Company: DAR AL HEJAZ TRADING CO.
Position: Office Administrator
Sep 2010 – June 2012
 Direct Assistance and servicing any requirements of the Directors
 Issue, code and authorize purchase orders for Office supplies
 Manage the repair and maintenance of office equipment
 Establish and maintain supplier accounts
 Organizing and maintaining diaries and making appointments;
 Organizing and attending meetings and ensuring the manager’s is well-prepared for meetings
 Function coordination, Arrange catering, lighting, security, invitations etc.
 Exchange and obtain information for senior management and external clients
 Organize and co-ordinate corporate travel and accommodation arrangements

3. Company: AL SAFIR HOTEL
Position: Front Office Manager
April 2009 – Sep 2010
 Supervises reservations and the allocation of bedrooms with the Executive Housekeeper
 Monitors the customer accounts and till accounts
 Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances,
Special requests and any other issues that may arise
 Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and
repeat guests.
 Work closely with the Housekeeping Department to improve guest services and foster cross
Departmental communication
 Co-ordinates the reception team, organizing its work and schedules
 To ensure that all hotel standards and procedures are applied
 To manage daily billing and payments
EDUCATIONAL QUALIFICATION
Bachelor of Business Administration, (Aug – 2015)
(American University in Emirates)
Secondary School Education, 2011
(Al Rashid Saleh Private School)
IT SKILLS
ICDL Certificate (MS-Word, MS-Excel, MS-PowerPoint, and Internet Applications)
PERSONAL DETAILS
Date of Birth: 13th Oct, 1990
Languages Known: English, Arabic (Read, Write and Speak)
Nationality: Syrian
Driving License: UAE
Visa Details: Employment visa