The document is a resume for Hanan Ghazi Al Zarai seeking a position in administration, operations, procurement, or as an office manager. It outlines her educational and professional background, including several years of experience in office management and administrative roles. Her skills include organization, communication, budgeting, problem solving, and teamwork. She holds a Bachelor's degree in Business Administration and is proficient in Microsoft Office and other IT programs.

1. HANAN GHAZI AL ZARAI
Email: hanan.ghazi@hotmail.com
Mobile: +971564080729 /+971509229068
CAREER OBJECTIVE
Seeking assignments in Administration / Operation / Procurement / Office Manager with a growth oriented
organisation.
KEY SKILLS
 Strong analytical and critical thinking skills.
 Proven interpersonal, communication skills, good presentation and reporting skills
 Demonstrated organizational ability, flexibility, confidentiality and attention to detail
 Excellent negotiation and relationship-building skills with ability to influence at Senior Level
ORGANISATIONAL EXPERIENCE
Company: PUBLINET ADVERTISING
Position: Office Manager
April 2015 – Present
 Maintains office services by organizing office operations and procedures; controlling correspondence;
designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical
functions.
 Recording office expenditure and managing its budget
 Assisting IT Department for troubleshooting
 Maintains office efficiency by planning and implementing office systems, layouts, and equipment
procurement
 Designs and implements office policies by establishing standards and procedures; measuring results
against standards; making necessary adjustments
 Making plan and preparation of meetings, conferences and conference telephone calls
 Create operational efficiencies by documenting and serving as a point person for the internal databases
 Assist the manager in preparing for client meetings, handling basic transactions, writing client
correspondence, and completing various projects and administrative functions as assigned
 Keeps management informed by reviewing and analyzing special reports; summarizing information;
identifying trends
 Maintains office staff by recruiting,selecting, orienting, and training employees
 Keep records of employee sick days, vacation days in accordance with personnel policies
 Works as a team member to maintain and keep current the area’s central file and affiliate database
 Contributes to team effort by accomplishing related results as needed

2. Company: GALADARI BROTHERS LLC
Position: Admin Executive/ PA to the General Manager
May 2013 – April 15
 Manage office operations to ensure efficiency and productivity
 Coordinate with the accounting team and carry out financial transactions
 Introduce new policies, rules and regulations and ensure they are followed
 Manage petty cash
 Manage relations with clients, suppliers and contractors
 Order stock and office supplies
 Design company forms including personal leave forms
 Responsible for keeping up with the office supply, purchasing and inventory
 Preparing NOC’s for selling or buying any cars or trucks related to Galadari Bros Group
 Assisting customers & solve some problems related to our fields, such as (Servicing – Parts delivery -
Mortgage Problems).
 Organize office parties, excursions and in-house activities
 Booking offsite meeting locations, sending invitations and scheduling conference room meetings
 Coordinating travel arrangements for higher management
 Coordinating Time and Attendance & sick leave records for the employees
 Setting daily schedule of appointment’s & meetings.
 Issuing gate pass certificates.
Company: RIVOLI GROUP
Position: Customer Care
June 2012 – April 2013
 Handling outbound calls.
 Dealt directly with customers either by telephone, via email or face to face.
 Receiving watches from the shops to the service centre, diagnosing the watches then revert back to the
customers with details and information.
 Obtained and evaluated all relevant information to handle inquiries and complaints & thus responded
promptly to the customer inquiries.
 Directed requests & unresolved issues to the designated resource.
 Maintained records of customer interactions & transactions, details of inquiries, complaints and
comments.
Company: DAR AL HEJAZ TRADING CO.
Position: Office Administrator
Sep 2010 – June 2012
 Direct Assistance and servicing any requirements of the Directors
 Issue, code and authorize purchase orders for Office supplies
 Manage the repair and maintenance of office equipment
 Establish and maintain supplier accounts
 Organizing and maintaining diaries and making appointments;
 Organizing and attending meetings and ensuring the manager’s is well-prepared for meetings
 Function coordination, Arrange catering, lighting, security, invitations etc.
 Exchange and obtain information for senior management and external clients
 Organize and co-ordinate corporate travel and accommodation arrangements

3. Company: AL SAFIR HOTEL
Position: Front Office Manager
April 2009 – Sep 2010
 Supervises reservations and the allocation of bedrooms with the Executive Housekeeper
 Monitors the customer accounts and till accounts
 Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances,
Special requests and any other issues that may arise
 Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and
repeat guests.
 Work closely with the Housekeeping Department to improve guest services and foster cross
Departmental communication
 Co-ordinates the reception team, organizing its work and schedules
 To ensure that all hotel standards and procedures are applied
 To manage daily billing and payments
EDUCATIONAL QUALIFICATION
Bachelor of Business Administration, (Aug – 2015)
(American University in Emirates)
Secondary School Education, 2011
(Al Rashid Saleh Private School)
IT SKILLS
ICDL Certificate (MS-Word, MS-Excel, MS-PowerPoint, and Internet Applications)
PERSONAL DETAILS
Date of Birth: 13th Oct, 1990
Languages Known: English, Arabic (Read, Write and Speak)
Nationality: Syrian
Driving License: UAE
Visa Details: Employment visa