CV BudimanP- 2015

BUDIMAN PARSAORAN.SIHOMBING.
Hand Phone : 0811 - 700 6595.
Email: budimanbvh@gmail.com
Address: Kavling Sei Pancur Blok H- No ; 10 Tj- Piayu Kec- Sei Beduk Batam Island, Kepri-Indonesia 29432.
CURRYCULUM VITAE
Personal Detail,
N a m e : BUDIMAN.PARSAORAN.SIHOMBING
Date Of Birth : February14 th 1977.
Place of birth : Buntugunung,North SumateraIndonesia.
Sex : Male.
Address : KavlingSeiPancur BlokH-10 TjPiayuBatam-Kepri.
E-mail : budimanbvh@gmail.com
Handphone : 0811 – 7006595
Height / Weight : 165 cm / 75 Kg.
BloodType : “ O “
Marital Status : Married with 2 child .
Wife : RUBIANI LIM.
Religion : Christian Charismatic.
EDUCATION BACK GROUND FORMAL
- 1995 Senior High School ( North Sumatera – Medan Indonesia)
- 1997 Hotel Management ( Indonesian,Malaysian, Thailand Government Triangle - IMTGT ) Malaysia.
EDUCATION NON FORMAL
- 1994 Type course, Medan Indonesia.(Typingwith 40 Wps/blindsystem.)
- 1997 Customer Service Excellence,Malaysia.
- 1998 Steward in foodpreparation, Malaysia.
- 1999 Written English Professional by Internet - CERTIFICATE(brainbench.com)
- 2000 Crowd Crisis Management & HumanBehavior TrainingIncluding
Safety for Passenger Ships, Singapore
- 2001 Safety FamiliarizationonBoardVessel MV. Leisure World, Singapore
- 2002 Basic Fire Fighting, Survival Crafts Familiarization, Singapore
- 2003 Bar Knowledge & Quality CustomerService ,Singapore.
- 2004 ShipboardPersonnel HeavingSpecifics SecurityDuties, Malaysia
- 2006 .Fire Prevention andFire Fighting.
.Safety Practices andEquipment.
.Personal Survival Techniques.
.FamiliarizationTraining.
.CrowdManagement Training.
.Personal SafetyandSocial Responsibility.
.Safety TrainingforPersonnel ProvidingDirect Service topassenger-
in Passenger Spaces.
.ElementaryFirst Aid.
Objective : to join a companythat values employee andwhere careeradvancement, personal growth anddegree of responsibility is moving con-
stantly.
Employment Record (from present to previous)
I self MotivationPerson, hard working, fun, fast learner,
able to lead and manage people, like to have challenge &
become prime mover for improvement, have ability to adapt
in situationsand able to work a lone and in a team, good
in a communication & interpersonal skill, thrust worthy
and creative problem solving.

Hand Phone : 0811 - 700 6595.
JOBS EXPERINCE:
 1.FrontOffice Manager.
- From December 2014 to June 2015,at HARBOUR BAY AMIR HOTEL BATAM
( 3 *** with 162Rooms )
Job Description.
- To assist the Rooms Division Manager in delivering the brand promise by managing the Front Office operations for the
hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communica-
tions Centre, Business Centre and Regency or Grand Club.
 To oversee and assist in the preparation and update of the Front Office Departmental Operations Manual.
 To conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conduct-
ed as necessary.
 To represent the Rooms function on the hotel's Executive Committee in the absence of the Director of Rooms.
Customer Service
 To ensure that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
 To ensure that Front Office employees also provide excellent service to internal customers as appropriate.
 To assist in greeting and checking-in VIP and Long Stay guests, or to ensure that they are met by an Assistant Manager.
 To ensure that all Front Office employees are aw are of current promotions, policies and other important information.
 To ensure that all Front Office employees are familiar w ith the hotel’s products and services.
 To implement consistent guest recognition programmed and maintain a relevant guest history database.
 To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, follow ing through to
make sure problems are resolved satisfactorily.
 To personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
 To ensure that guest history records are accurately maintained and all repeat guests are pre-registered.
Financial
 To maximize employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial
goals of the business as w ell as the expectations of the guests.
 To ensure that the Front Office operates with the low est possible cost structure w hile also delivering on the brand promise to
the guest, proactively managing costs based on key performance indicators.
 To maximize rooms sales and revenues for the hotel through appropriate yield management, up selling and inventory man-
agement initiatives, w orking closely w ith the relevant Heads of Department and Front Office employees.
Financial (continued)
 To assist in monthly reforecast, as appropriate.
 To assist in the preparation of the Annual Business Plan.
 To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling
and licensing are adhered to, including the timely and accurate reporting of financial information.
Marketing
 To assist in w eekly yield and revenue management meetings, as necessary.
 To assist in the preparation, utilization and update of an annual Marketing Plan.
Operational
 To monitor Rooms standards in general, w orking through the respective Head of Department to take corrective action w here
necessary.
 To conduct frequent and thorough inspections of guest rooms and Rooms areas in general together w ith the Housekeeping
Manager and other Assistant Managers - Front Office.
 To ensure the strict control of room keys.
 To assist in securing external guest accommodation in overbooking situations.
 To ensure that public areas are clean and up to standard.
 To ensure that all daily arrivalV.I.P. rooms, specialrequest rooms, and long stay guest rooms are pre-blocked in advance, that
Housekeeping is notified and that each room is prepared w ith the appropriate w elcome amenities.
 To ensure that all V.I.P. and long stay guests are met on arrival by an Assistant Manager.
 To w ork closely w ith the Housekeeping and Engineering Departments to block rooms as necessary for maintenance.
 To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been
implemented w here appropriate.
 To w orkclosely with other management personnelin a supportive and flexible manner, focusing on the overall success of the
hotel and the satisfaction of hotel guests.

Hand Phone : 0811 - 700 6595.
 To make sure that Front Office employees w ork in a supportive and flexible manner w ith other departments, in a spirit of “We
w ork through Teams”.
 To ensure that all guest details are entered correctly in accordance w ith the principles of clean data.
 To be aw are of new market trends and service(s) offered by competitor hotels and the industry in general, to “be one step
ahead” w here appropriate.
KEY RESPONSIBILITIES
Strategic
 Ensure the smooth operation of front of the house function
 Develops new concepts of service & methods of achieve organizational objectives
 Directs the budgeting process for all capital & operational requirements in order to achieve the required profitability
 Identifies & develops new products, equipment & amenities to enhance the product quality
System / operations
 Ensures prompt, courteous & accurate service to all guests, so as to maximize customer satisfaction.
 Directs the organization of w ork w ithin the department including assignments, time schedules, and vocations
 Be responsible for optimizing the sale of room inventory to achieve organizational profitability
 Prepares capital & operational budgets for front office.
 Recommends changes in methods, equipment or staff, so as to improve departmental productivity
 Constantly monitor key performance indicators for the department and takes corrective action
 Ensures adherence to company and hotel polices by all departmental employees
 Ensures safety and security of guest belongings ( e.g. in luggage room, in safe deposit lockers ,etc )
 Ensures room folios are correctly maintained & payment received as per organizational standards
 Be responsible for adherence to all statutory requirements ( e.g. Forms, A&D Register, encashment certificates, etc.)
 Ensures guest privacy, security, & safety at all times in the hotel
 Ensures all the records & documents are maintained as per organizational requirements
 Constantly monitor key performance indicators for the department and take corrective action
 Ensures adherence to company and hotel policies by all department employees
 Ensures adherence to international standards of hygiene and cleanliness in all areas ( guest, heart of the house )
Personnel
 To assist in the recruitment and selection of all Front Office employees. To follow hotel guidelines w hen recruiting and use a
competency-based approach to selecting employees.
 To oversee the punctuality and appearance of all Front Office employees, making sure that they w ear the correct uniform and
maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
 To conduct annual Performance Development Discussions w ith Front Office employees, to support them in their professional
development goals.
 To plan and implement effective training programmed for all Front Office employees in coordination w ith the Training Manager
and Departmental Trainers.
 To support Departmental Trainers through ongoing feedback and assistance at monthly meetings.
 To develop the skills and effectiveness of allFront Office employees through the appropriate training, coaching, and/or mentor-
ing.
 To prepare and post w eekly workschedules, making sure that they reflect business needs and other key performance indica-
tors.
 To encourage employees to be creative and innovative, challenging and recognizing them for their
contribution to the success of the operation.
 To ensure that employees have a complete understanding of and adhere to employee rules and regu-
lations.
 To ensure that employees follow all hotel, company and local rules, policies and regulations relating
to fire and hazard safety, and security.
 To feedback the results of the Employee Opinion Survey and ensure that the relevant changes are
implemented.
Staff / Training
 Ensures department employees are fully trained through constant On the job training
 Ensures attendance on behavioral and vocational training in own and related areas to enhance skills
and encoring multifunctionality
 Personally Conducts key training
 Ensures career development and succession planning for subordinates

Hand Phone : 0811 - 700 6595.
 Uses Aston Appraisal system to review the performance of direct subordinates and determine their
development needs
 Recommends hiring, promotion, increments, disciplinary action, performance related salary incre-
ments for all subordinates
 Ensures department employee are fully trained on all hotel systems, procedures to ensure safety re-
quirements
 Counsels subordinates in personal and work related matters
 Attends behavioral and vocational training in own and elated work areas to enhance skills and devel-
op multifunctionality
Shared values
Ensures effective implementation of the following code of conduct at all time
Conduct which is of highest ethical standards - intellectual, financial & moral
Conduct which builds and maintains Team work, with mutual trust as the basis of all working relationship
Conduct which puts the customer first, the company second and self last
Conduct which exemplifies care for the customer through anticipation of need attention to detail, excellent
and style and respect for privacy along with warmth and concern
Conduct which demonstrates two - way communication accepting constructive debate and dissent whilst
acting fearlessly with conviction
Conduct, which demonstrates with people, is our key asset, through respect for every employee and lead-
ing from the front regarding performance achievement as well as individual development
Conduct which at all times safeguards the safety, security, health and environment of customers, em-
ployees and the assets of the company
Conduct, which eschews the sort - term quick fix the long-term establishment of healthy precedent
KEY PERFORMANCE MEASURES
Measurable
 Department productivity ( employees to room ratio )
 Attendance and punctuality in the department
 Man days of training attended
 Man days of training personally conducted
 Man days of training in the department
 Quality Audit
 Employee motivational index
 Employee turnover in the department
 Customer satisfaction index
Non Measurable
 Interface with other department ( teamwork )
 Going, beyond the call of duty to satisfy guest needs
 Multifunctionality
 Self motivation
 Positive attitude
 Eye for detail
 Personal grooming and etiquette
Other Duties
 To maintain strong, professional relationships with the relevant representatives from competitor hotels
and other organizations, including tour operators and local travel agents.
 To respond to changes in the Rooms function as dictated by the industry, company and hotel.

Hand Phone : 0811 - 700 6595.
 To read the hotel's Employee Handbook and have an understanding of and adhere to the hotel's
rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health
and safety.
 To attend training sessions and meetings as and when required.
 To carry out any other reasonable duties and responsibilities as assigned.
IMPORTANT ORGANISATIONAL RELATIONSHIPS
Superior
 Report to the General Manager
Subordinates and Peers
 Maintains excellent relation and professionalism among all subordinate staff
 Stays in constant contact with staff in the department ,managing through example.
Other Departments
 Coordinates with Housekeeping and Engineering for efficient room division’s operations
 Coordinates with all sales & marketing functions (Corporate, Unit & Regional) for efficient room reser-
vation handling
Customers and Outsiders
 Builds friendly and professional relationships with regular guests
 Builds relationships with peers in competing hotels
 2.Operation Manager.
- From February 01st ,
2014 to November 30 th
, 2014 at BALAI VIEW HOTEL TANJUNG BALAI KARIMUN ( 2 ** Hotel
w ith 80 Rooms )
Jobs Description
To ensure the smooth and efficient running of all operational aspects of the hotel related to
creating the guest experience (i.e. in Rooms and Food and Beverage), and to ensure that
the various departments are profitable and run according to the standards set for the brand
in general and the hotel specifically.
REPORTS TO Director
Administration
 To ensure that the Rooms activities are aligned w ith the respective Corporate Strategy, and that the Hotel Actions have been
 To represent the Rooms function on the hotel's Executive Committee.
 To oversee the preparation and update of individual Departmental Operations Manuals.
 To conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and
conducted as necessary.
 To ensure that guest history files are maintained and utilized.
Customer Service
 To ensure that all employees deliver the brand promise and provide exceptional guest service at all times.
 To ensure that employees also provide excellent service to internal customers in other departments as appropriate.
 To spend time in public areas observing employee-guest interaction and talking w ith guests, w orking through Heads of De-
partment to coach employees in guest service skills as necessary.
 To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, follow ing through to
make sure problems are resolved satisfactorily.
Financial
 To maximize employee productivity through the use of multi-schilling, multi-tasking and flexible scheduling to meet the financial
goals of the business as w ell as the expectations of the guests.

Hand Phone : 0811 - 700 6595.
 To ensure that each revenue generating department (e.g. Rooms, Telephone, Guest Laundry) is operated in line w ith maximiz-
ing revenues and profit through up selling, pricing activities and proper yield management, w hile delivering on the brand prom-
ise.
 To ensure that each cost centre (e.g. Housekeeping) operates w ith the low est possible cost structure w hile also delivering on
the brand promise to the guest.
 To coordinate the preparation of the Annual Business Plan for Rooms.
 To strategically analyze business performance to facilitate accurate and meaningfulforecasting, involving the respective Heads
of Department as appropriate.
 To proactively manage costs based on key performance indicators, w orking through the respective Heads of Department as
appropriate.
 To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling
and licensing are adhered to, including the timely and accurate reporting of financial information.
Marketing
 To prepare, utilize and update an Annual Marketing Plan, broken dow n as necessary by division and/or department.
 To constantly evaluate local, national and international market trends, vendors and other hotel operations to make sure that the
hotel’s ow n operations remain competitive and cutting edge.
 To encourage Heads of Department to look for Marketing and Public Relations opportunities to increase aw areness and ulti-
mately business.
 To actively participate in w eekly yield and revenue management meetings, overseeing the appropriate pricing structures to
maximize yield and overall profits.
 To entertain frequent and potential customers, in liaison w ith the Marketing Department.
Operational
 To over the Rooms experience fromcheck-in to check-out for all guests, w orking through each Head of Department to ensure
a seamlessly perfect guest experience and make adjustments w here necessary.
 To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been
 To meet and greet regular and VIP guests as appropriate, and to ensure the proper handling of all of their reservations, room
assignments and check-in experience.
 To ensure the implementation of the hotel’s Guest Recognition Programmed.
 To regularly inspect rooms and other Rooms areas to ensure that the set standards are being maintained.
 To w ork w ith the Engineering Department to maintain guest rooms and the public areas to the highest standard.
 To w orkclosely with other Executive Committee members in a supportive and flexible manner, focusing on the overallsuccess
of the hotel and the satisfaction of hotel guests.
 To make sure that Rooms employees work in a supportive and flexible manner with other depart-
ments, in a spirit of “We work through Teams”.
Personnel
 To oversee and assist in the recruitment and selection of all Rooms employees. To make sure that Heads of Department follow
hotel guidelines w hen recruiting and use a competency-based approach to selecting their employees.
 To oversee the punctuality and appearance of all Rooms employees, making sure that they w ear the correct uniform and main-
tain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
 To maximize the effectiveness of Heads of Department by developing each of their skills and abilities through the appropriate
training, coaching, and/or mentoring.
 To conduct annual Performance Development Discussions with Heads of Department and to support them in their professional
development goals. To ensure that they in turn conduct annual Performance Development Discussions w ith their employees.
 To ensure that each Head of Department plans and implements effectivetraining programmed for their employees in coordina-
tion w ith the Training Manager and their Departmental Trainers.
 To encourage employees to be creative and innovative, challenging and recognizing them for their contribution to the success
of the operation.
Personnel (continued)
 To ensure that all employees have a complete understanding of and adhere to employee rules and regulations.

Hand Phone : 0811 - 700 6595.
 To ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety,
and security.
 To feedback the results of the Employee Opinion Survey and to ensure that the relevant changes are implemented.
Other Duties
 To maintain strong, professionalrelationships with the relevant representativesfromcompetitor hotels and other organizations,
especially travel agencies, local business groups and airlines.
 To respond to changes in the Rooms function as dictated by the industry, company and hotel.
 To read the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in
particular, the policies and procedures relating to fire, hygiene, health and safety.
 To attend training sessions and meetings as and w hen required.
 To carry out any other reasonable duties and responsibilities as assigned.
 3.Operation Restaurant Manager.
- From May 15 th
, 2013 to January 15 th,
2014 at PT.ICBIC Nusantara Café& Restaurant – Batam
Jobs Description.
Responsible of Planning, Organizing, directing and coordinating the w orkersand resourcesof the facility for the efficient
w ell
Prepared, and profitable service of Food and beverage.
- Responsible to Manage the total Operation and performance of the hold Restaurant commercial area.
- Set and monitor staff workschedule, hire, train and develop the Restaurant team to meet exceed company set (KPL )
- Initiating advertising and Promotional activities.
- Handle customer complaint efficiently and professionally keeping in mind the brand image & customer, satisfaction.
- Monitoring Food hygiene and cleanliness, maintain and safe sanitary environment for customer and all outlet.
- Coordinate w ith centre Supervisor, Facility Management and House Keeping Department.
- Work closely w ith Management and leasing team to select and identity, suitable restaurant vendor, and also make aright
offering of the both restaurant Vendor and shoppers.
- Conduct analysis of food categories ( tenant analysis ) to accomplish strategies and action plain to increase grow th from
existing tenant, maintain occupancy rate, strange then teamrelationship, and acquire better / new tenant to much cus-
tomer needs.
- Accountable for specific project deliverables and support foroverallproject delivering.
- Implementation of the standard Restaurant operation and cleanliness policy and Procedures.
- Maintaining Food Vender relationship, solving of existing tenant request and problem..
 4.General Manager.
- From January 2010 to May, 2013 at Hotel 99 Group-Batam( Hotel Ramayana, Hotel Wisata & 99 Hotel w ith 150 Rooms
)
Jobs Description
 Provides overallleadership, guidance, and direction to the Hotel Management team as strives to provide the highest
quality in standard service.
 Handling daily operation of 99 group ( Ramayana Hotel, Wisata Hotel & 99 Hotel ) other object such as
- Café d Venus ( Capacity 200 person )
- Manpow er 89 person.
- Key team : ARDM ( Asst. Room Division Manager) F&B Manager, Sales Manager, Chief Accounting Security and subor-
dinates.
- Report to Vice Director or BOD.
- To deliver friendly, efficient customer service to create a w armand w elcoming atmosphere for allof our guest.
- To supervise, train and motivate others, w ith the key aim of retaining and attracting new customer.
- Deliver excellence customer service, at all the time, ensuring guest comfort and safety.
- Keep up to date w ith current promotion and Hotel pricing, to provide information to guest on request, w hile maximizing
bedroom sales opportunities.
- Propose and implement effective marketing strategies to maximize room occupancy levels.
- To Provide a proper and accurate subordinate systemfor Operationalw ith smooth and running w ell.
- Consolidate report and others criticaldata fromall others subordinates.
- To constantly evaluate performance versusbudget.
- Addressing problemand troubleshooting.
- Recruitment staff for allposition.
- Reported BPJS Kesehatan.
- Reported BPJS Ketenaga kerjaan ( Jamsostek )
- Handle complain from employees in connection w ith the
 JHT ( Old Age )

Hand Phone : 0811 - 700 6595.
 JKK ( Accident Insurance )
- JHT Claim process, the maintenance of medical claim, and know the employees socialsecurity regulation
- Familiar w ith calculation Overtime.
- Payroll.
- Update master employee every month.
- Correspondence internal, external& by email.
- Familiar w ith government Regulation ( UU Ketenagakerjaan No 13 Thn 2003. )
 5.Night Duty Manager.
- From December 2008 to December 2009. At Planet Holiday Hotel- Batam ( 4 **** Hotel with 300
Rooms )
Jobs Description:
 Make sure the holdOperationin the night timeis runningwell.
 Providedinformation to guest,enquires andcoordinates all guest request courteously andefficiently.
 Escort guest toassignedguest roominformingguest of privilege ofclubfacilities, hotel service,features androomamenities.
 Attendtoimmediate needs of guest uponarrival, followup andfollowthought with special attentionthought their stay.
 Supervision of subordinates in conjunction with work ethics, groomingstandard, verbiage punctuality andsales techniques.
 MonitoringDaily sales , revenue, profit andlost account andanalyzingthe date andtrendin comparison withpast record.
 Liaise with others departments with regards toroomandhouse boat sales.
 Attendtoguest complaints andensuringguest satisfaction.
 6.Food & Beverage In charge.
From October 2000 to November 2008 at MV. Leisure World- Singapore
 7.Reception/ Front Office Department.
From October 1998 to September 2000 at PT. Novavista –Jakarta.
 8.Reception / Bellman-Front Office Department .
From August 1997 to August 1998 at Aseania Resort Langkawi-Malaysia.
 9.Room Boy/ House Keeping Department.
From March 1996 to August 1997. PT.Toba Beach Hotel – North Sumatera.
 10.Food & Beverage Waiter.
From June 1995 to February 1996 at Pondok Wisata Batu Gajah-Medan.
I hereby certify that the above information is true and correct to the best of my knowledge.

CV BudimanP- 2015

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