Hitesh Kumar Sharma is an experienced hospitality professional seeking a position that utilizes his technical and interpersonal skills. He has over 10 years of experience in roles such as reservation executive, front office assistant, and front office supervisor at hotels in Jaipur. He holds a bachelor's degree from Rajasthan University and hotel management qualifications. His experience includes reservations, guest relations, supervising staff, and assisting with front office operations. He is proficient in English and Hindi and has strong communication and problem-solving skills.

1. RESUME
Hitesh Kumar Sharma
Vill- P.o- Peechupara Khurd.
Teh-Baswa.Distt-Dausa
Rajasthan
Mob no: +91-9414538688
Email-sharma66hitesh@gmail.com
Job Objective:
 To work in reputed Organization where my technical and my inter
personal skill Can be utilized , thereby providing me the opportunity
to grow both as an individual and as a professional in technical and
business space and to serve my Co- workers to best of my knowledge
and ability.
Educational and Professional Qualification:
10th
Education Board Of
Rajasthan Ajmer
2003 45.33%
12th
Education Board Of Rajasthan
Ajmer
2005 59.69%
Hotel
Management
National counseling for hotel
management and catering
technology Delhi
2007 55.28%
B.A
Rajasthan university of
Rajasthan 2010 46.29%

2. Presently work Experience:
 Presently working with Hotel Zone by the Park Jaipur From 13-10-
2015 to continue. As a Reservation Executive.
• Check all the mails in the morning pending from last night and revert on the same if.
There are any ……..query.
• Make the reservation.
• Slot all the reservation cores according to date and month.
• Check next day arrivals and make sure that all bookings are confirm and all things are
correct in their reservation.
• Responding the telephonic call and carry out the conversations politely and timely
manner
• Inform Reservations Manager or Front office Manager of any major issues and process
Any compensation agreed by Reservations Manager or General Manager
• Preparing reports regarding the VIP movement regularly.
• To help and assist the Front Office Manager in organizing and the running the
department
• Assist in making shuttle bookings and ensure all pertinent information is collected and
shuttle …schedules and policies are adhered to ensure high level of customer service
is maintained at
• All times by all Front Desk staff.
• Inform to Front office Manager of any major issues and process any compensation
agreed by Front office Manager or General Manager
Industrial Exposure:
 Six month worked with Hotel Mourya Palace Jaipur As a
Trainee
 One Year Two Month working with Hotel k.k royal days Amer
as a Front office assistance
● Graduate in any discipline
● Excellent communication and analytical skills
● Excellent knowledge of MS-Office software suite
● Ability to solve problems, take initiative and plan the tasks
● Flexibility with time to work extra hours when the project requires
● Experienced candidates will be preferred
● Ability work in a team with high people orientation is must Responsibilities.
● Attending Incoming & Outgoing calls with proper etiquettes and maintaining
records for them
● Responding the telephonic call and carry out the conversations politely and timely
manner
● Handling multiple telephone lines in timely manner and direct the calls to the

3. concerned person / extension
● Differentiating the incoming calls and walk-ins and handle them appropriately
● Greeting and assisting visitors and Guests
● To sort out incoming mails at enquiry inbox and distribute to the concerned
Department / Executive and responding them in case of customer enquiries
● Maintenance of Attendance Register and keeping a track on Outdoor Duties of
the Executives / Staff
● To do the data entry, prepare presentations, make reports whenever required by
the team
● Maintaining Courier Register
 Two Year Working With A Travel Company As A Asst
Reservation Manager.
● To help and assist the Reservation Manager in organizing and the running the department.
● To make & monitor the Duty roster of the departmental staff.
● To deputize for the manager in his absence or whenever required to do so.
● To initiate action on all group bookings
● To maintain appropriate guest history records.
● To report on a weekly basis, all views, suggestion of guests met
● Taking care of the guest relations and maintaining the record of the same.
● handling the guest complaints with patience and tact, keeping a log of incidents.
● Supervising the Travel Desk, which includes air ticketing, Railway ticketing, cars for
………the airport transfers and local transportation.
●Preparing reports regarding the VIP movement regularly.
● Responsible for conducting department briefing on a daily basis.
● In addition to the above mentioned duties and job functions, any other assignment given
……….on any
 One Year Four Month Worked With Hotel Avana As A .
Front office Supervisor.
Front Desk
• Oversee daily Front Desk duties and activities
• Supervise Front Desk staff, including Front Desk Agents, Night Auditors and Bellmen
• Assist with scheduling of Front Desk staff
• Troubleshoot all guest issues and problems
• Determine and process all guest compensation issues
• Inform Reservations Manager or Front office Manager of any major issues and process
any compensation agreed by Reservations Manager or General Manager
• Assist with Direct, Wholesaler and Group Guest Check In and Check Out and ensure
all correct procedures are followed
• Assist with making walk in direct reservations
• Ensure all bookings made adhere to Big White Central Reservations payment and
cancellation policies.
• Assist in making shuttle bookings and ensure all pertinent information is collected and
shuttle schedules and policies are adhered to Ensure high level of customer service is
maintained at all times by all Front Desk staff.
• Assist with cash, credit card and debit card payments when necessary
• Assist with all incoming telephone calls to Front Desk lines
• Assist guests with all questions and reasonable requests
• Ensure accurate information is provided to all clients with respect to all Big White and

4. Central Reservations products
• Assist Front Desk Agents with daily shift audit and ensure all audits are correct
• Check and organize Bellman for porter age and Buses
• Organize 24 hour Transport call backs
Other
 One Year working with Hotel Royal Orchid Jaipur As a
Reservation Executive.
• To help and assist the Front Office Manager in organizing and the running the
department
• To make & monitor the Duty roster of the departmental staff
• To supervise the reception counter.
• To check all VIP rooms.
• To deputize for the Front Office Manager in his absence or whenever required
to do so.
• To initiate action on all group bookings and block rooms.
• To maintain appropriate guest history records.
• To report on a weekly basis, all views, suggestion of guests met.
• To render assistance to the front office cashiers and the night auditor.
• Taking care of the guest relations and maintaining the record of the same.
• Handling the guest complaints with patience and tact, keeping a log of
incidents.
• Supervising the Travel Desk, which includes air ticketing, Railway ticketing,
cars for the airport transfers and local transportation.
• Training the regular staff when & where required. Wholly in charge of training
the new staff.
• Preparing reports regarding the VIP movement in the hotel regularly.
• Responsible for conducting department briefing on a daily basis.
• In addition to the above mentioned duties and job functions, any other
assignment given on any
Strength:
 Carries an optimistic and Dexterous attitude towards Work.
 Works as a Team player.
 Works in any analytical and situational environment.
Hobbies:
 Listening soft music.
 Playing volleyball.
 Travel for Natural Places.
 Watching Historical and familiar Movie.
 Cooking food in free time.

5. Personal Details:
Name: - Hitesh Kumar Sharma
Father Name - Late. Sh Shyam Sundar Sharma
D.O.B. - 16-07-1988
Gender - Male
Nationality - Indian
Languages Known - English & Hindi
Declarence
I, Herby, solemnly declare that all the statement made are true and correct to
the best of my knowledge and belief.
Place
Date: ( Hitesh Sharma)

6. Personal Details:
Name: - Hitesh Kumar Sharma
Father Name - Late. Sh Shyam Sundar Sharma
D.O.B. - 16-07-1988
Gender - Male
Nationality - Indian
Languages Known - English & Hindi
Declarence
I, Herby, solemnly declare that all the statement made are true and correct to
the best of my knowledge and belief.
Place
Date: ( Hitesh Sharma)