Yazan M. is seeking a challenging and stimulating position in business that allows him to utilize his 10 years of experience in various roles in the hospitality industry. He has a bachelor's degree in business and has worked in both supervisory and non-supervisory roles in both front office and food & beverage areas of Marriott hotels. His experience includes positions like front desk agent, room service, mini bar attendant, at your service agent, acting at your service supervisor and sales manager.

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2. Location : Maev Solutions - Jordan / Amman
Period: April 2014 – June 2016
Position: Sales Manager
Duties: - Persuading clients to buy advertising space or time.
- Finding out who controls the advertising budget in target organisations and
contacting them.
- Explaining the benefits of your medium, using statistics on readership or
viewing figures.
- Offering a price and negotiating around it
- Closing the deal and recording the details
Location : Marriott International – Jordan / Amman
Period: August 2013 – June 2015
Position: Acting At Your Service Supervisor
Duties: -Train, motivate and supervise the AYS team members who serve as the main
point of contact for all guest requests and needs, including answering calls,
dispatching requests and following up to ensure guest satisfaction.
-To manage the daily operational tasks including guest complaints, guest
problems and emergencies in an timely and efficient manner.
-Schedule department roster according to business needs.
-To assist AYS Manager to provide leadership and direction for the department.
Location : Marriott International – Jordan / Amman
Period: June2011 – August 2013
Position: At your Service Agent
Duties: -Answer, record, and process all guest calls, requests, questions, or concerns.
-Contact appropriate individual or department to resolve guest call, request, or
problem.
-Follow up and ensure that any outstanding requests are resolved. Advise guest
of any messages received.
-Verify and adjust billing.
-Operate telephone switchboard station.
-Monitor busy or unanswered lines, check back with callers on hold to update
status, take messages.
-Log guest requests, incidents, adjustments and comment cards into computer
to allow for proper tracking and documentation.
-Assist management in training, scheduling, evaluating, motivating and
coaching employees; serve as a department role model.
Location : Marriott International – Jordan / Amman
Period: June 2010 – June 2011
Position: Room Service
Duties: -Stock food and serviceware for breakfast/evening buffets
-Clear tables during the complimentary breakfast/evening social period
-Ensure tableware is in good and working condition and report any defects for
repair
-Retrieve and transport dirty tableware to dishwashing area
-Respond to guest inquiries and requests and resolve issues in a timely, friendly
and efficient manner
Location : Marriott International – Jordan / Amman
Period: Febraury 2008 -June 2010
Position: Mini Bar Attendded
Duties: -Raising of checks and maintaining Mini bar Register.
-Stock and replace missing items, inspect, move and clean the mini-bars in
accordance with departmental procedures and policies.
-Maintain, track and complete daily worksheet of mini bar stock.
-Responsible for replenishment of Mini bar items in rooms.
-Ensure products in Mini-Bar are not expired and take the proper procedure to
remove those products as necessary.
-Report all mini-bar concerns to management including any guest issues.
-Knowledge of Point of sale ( POS ) systems, Handheld POS, inventory and store
requisition software and reporting tools.

3. Location : Casper and Gambini - Jordan /Amman
Period: October 2006 until October 2007
Position: Pastry Chef
Duties: - Create and prepare desserts in accordance with the existent menus.
- Create and bake breads to accompany different meals in restaurants.
- Decorate cakes and baked goods according to requirements.
- Pair recommended desserts with appropriate wines, cocktails, non-alcoholic
drinks, etc.
- Creates baked goods for specific diets (gluten free, sugar free, diabetes-
friendly, etc.).
- Talk to suppliers and choose the ingredients needed for desserts and other
baked goods.
- Establish a budget for ingredient purchase.
- Ensure that the kitchen equipment is in good conditions and meets all
requirements.
- Organize the kitchen staff and supervise while working.
- Train the kitchen staff to meet imposed standards.
- Organizes and conducts tasting sessions for the waiting staff and for potential
clients when the situation requires it.
- Cleans the equipment and utensils and maintains the kitchen clean and in
good order for proper functioning.
Training Courses
• Upselling courses
• SOS Traning
• Saftety communite
• Food & Beverage Service
• Hospitality Service
• Handel Complains
• Alcohoal service
• Firist Aid
• Civil Traning
• Micros Training
• Opera Traning
• Telephone etiquette
• Supervisory Development program
• Business Center training
Computer Skills
Microsoft Office (Powerpoint – Excel – Word)
Internet Browsing
Micros System
Opera System
Languages
Arabic : Native Speaker
English: Very Good
Hobbies
Swimming, Football And Sports
References
Khalil Haddad : +962795206362
Mahmoud Abdallah: +962796900326