1. SSuummiitt TTiiwwaarrii
Flat No-61, Samrat Appartments, Vasundhra Enclave,Delhi-110096.
Contact: +91-9953651565, +91-9312270194; E-mail: sumittiwari17@yahoo.in
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To contribute towards the growth of my organization by using the combination of my technical and management
skills to the best of my abilities.
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Diligent and competent professional with experience in Hospitality Industry.
Proficiency in MICROSOFT OFFICE, EXCEL, WORD, PPT & WINDOWS.
Excellent time management skills with ability to work accurately and quickly prioritize coordinate and
consolidate tasks.
Good skills and ability to prepare MIS reports as per the requirement of the management.
Promptness in understanding of the business needs and ability to come up with innovative ideas.
Good communication & interpersonal skills.
Quick service in handling guest feedbacks and changing negative ones to positive.
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 Good analytical skill
 Oral and written communication skills
 Presentation skills
 Efficient and diligent
 Open-minded and a team player
 Experience in Sales, Reservations and Front Office
 Knowledge on GDS systems and PMS
 Computer literate (MS Excel, Words, PowerPoint)
PPRROOFFEESSSSIIOONNAALL EEXXPPEERRIIEENNCCEE
Fraser Suites, New Delhi (Frasers Hospitality Pvt. Ltd., Singapore)
From April, 2011 till date
Current Designation Assistant Reservation Manager
Duties and Responsibilities:
To recommend revenue maximization strategies by:
 Creating a daily forecast (Mon-Sat) for all segments including room nights, ARR and revenue on
monthly basis based on history, seasonality, special events, business on the books, pick-up trend,
average length of stay, stay/cancellation/no-show pattern and lead time.
 Creating a monthly forecast for all segments including room nights, ARR and revenue on a monthly
basis for the next 12 months rolling based on the above pattern.
 Be actively involved in the yearly budget process for room nights, ARR and revenue.
Availability and Inventory Management
 To develop and communicate strategies to optimally sell the constrained inventory of apartments.
 Monitor rate availability and inventory available for sale in relation to expected demand
 Monitor overselling and ensure that forced upgrades are minimized.
 Review Wholesale Allotment (if any) as part of overall business mix optimization strategy.

2.  Ensure that the appropriate rates, promotions, packages and inventory are available on all distribution
channels including Brand website, GDS and third party websites.
Yield Management
 Ensure that Rates Restrictions are applicable in all channels.
 Analyze distribution channels and companies to understand costs involved and profitability.
 Analyze historical data to understand property demand in different market segments to recommend
appropriate pricing strategy.
Strategy Review and Communication
 To communicate strategy recommendations effectively and efficiently.
 Communicate pricing strategies to Director of Sales & Marketing on weekly basis. Recommend pricing
strategies for the next two months.
 Communicate strategy to relevant departments and monitor implementation.
To handle any complaint with tact and diplomacy at all times.
To report all guest complaints, compliments and suggestions to management.
To inspect pre-assigned accommodations for VIP guests, ensuring that all room set-ups and amenities are
prepared according to standard.
To observe & enforce the overall conduct and appearance of the employees.
To keep the Logbook up to date by noting down all important points, irregularities and discrepancies.
To be fully aware of the hotel’s emergency procedures with regard to safety of guests and staff.
To pay courtesy calls regularly to hotel long-staying guests and VIPs
To act as a media between guests and hotel management.
To attend all briefings and meetings as requested and necessary.
To ensure that all operative departments render services with maximum efficiency and courtesy to guests
especially after their respective department goof duty.
To implement and continue the company’s policies procedures as detailed in the Reservation manual, and
the standards expected are attained for all departments within the Front Office.
Mosiac Hotel, Noida (Shipra Group of Hotels)
From Dec, 2010 till April, 2011
Designation Guest Services Officer (GSO)
Duties and Responsibilities:
Taking care of all daily operations of Front Office i.e. check-in, check-out, guest escorting, walk in queries,
etc.
Maintain files daily revenue report, night clerks report and all statistical data pertaining to the Front Office.
Answer all guest correspondence pertaining to complaints/comments within 24 hours of received.
Maintain adequate stocks of office supplies and initiate requisition for approval by the Front Office
Manager.
Rockland Hotel, New Delhi
From Dec, 2009 till Dec, 2010
Designation Front Office Associate (FOA)
Duties and Responsibilities:
Taking care of all daily operations of Front Office i.e. check-in, check-out, guest escorting, walk in queries,
etc.
Maintain files daily revenue report, night clerks report and all statistical data pertaining to the Front Office.
Handling reservations.
Having supervision on all other departments at night.
Making daily business report and cash report.
IINNDDUUSSTTRRIIAALL TTRRAAIINNIINNGG IINNFFOORRMMAATTIIOONN
Successfully under gone 20 weeks industrial training from LE MERIDIEN, NEW DELHI in all four departments.

3. SSOOFFTTWWAARREE KKNNOOWWLLEEDDGGEE
HIS Epitome knowledge from FRASER SUITES.
Have vast knowledge of PMS CUBE from ROCKLAND.
Good knowledge of IDS from MOSAIC as well as in college.
2weeks knowledge of OPERA from LE MERIDIEN.
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Has worked as an MOD (Manager on Duty) in every two weeks for many times.
Employer of the Month July, 2014 (for achieving the targets and handling long stay group efficiently)
Two times nominated for ‘Employer of the Month’
Appreciated for always meeting targets in stringent deadlines.
3 Appreciation letter received at Fraser Suites New Delhi.
Has work as a team leader and made team to perform accurately and efficiently.
Received appreciation letter at college level for Front Office.
Was a part of pre-opening team at Fraser Suites, New Delhi
Was asked to take trainings of the colleagues and was responsible for OJT’s of new joinee after 2months in
Fraser Suites.
HONORS AND AWARDS
Took part in sports activities like cricket, Table Tennis & Badminton at College level.
Actively participated as a Front Office team leader on World Tourism Day at college level.
Participated in the skit in annual function during working with Rockland Hotel as well as in Fraser
Suites and nominated as a best performer
EEDDUUCCAATTIIOONNAALL QQUUAALLIIFFIICCAATTIIOONNSS
B.Sc Degree in Hospitality Management: 2009
National Council for Hotel Management & Catering Technology (NCHMCT)
College : IHM (Institute of Hotel Management), Bhopal
University : IGNOU
Marks Secured : 62%
Senior Secondary: 2006
School : Hansraj Smarak Senior Secondary School, Delhi C.B.S.E Board
Marks Secured : 67%
High School: 2004
School : K.D Field Public School, Delhi C.B.S.E Board
Marks Secured : 62%
Hobbies: Playing video games, watching lawn tennis & wrestling.
Interest: Singing, playing table tennis and volley ball.
Date of Birth: 20th Nov,1988
Declaration:

4. I hereby declare that the details stated above are authentic to the best of my knowledge and belief.
Date:
Place: Delhi Sumit Tiwari