1. Mandeep Chauhan_____________________________________________________________________________________________________________Page 1
Mandeep Chauhan
Sharjah, United Arab Emirates | +971-52-7855633 | mchauhan1989@yahoo.com | Skype: mandeepchauhan1990
Valid UAE Driving License
Objective
An enthusiastic and highly motivated individual who is always ready to work on tight deadlines and meeting set targets. I am searching
for a suitable job, as I want to go further in life; I have a few goals which I am hoping to achieve. I am willing to help others and myself
with achieving their goals. I am a very hard working person, very punctual and strict with rules. I am willing to be a part of an
enthusiastic team and I would like to provide my best skills in teamwork. I have an ability to work alone and with a team. Right now I
am looking to develop and progress my career with an ambitious, award-winning Company, which is looking to recruit talented
professionals.
Education
BACHELOR DEGREE IN HOTEL MANAGEMENT (BHM 4YEAR) | 2008 | 2012
· Front Office | Sales & Marketing Personal hygiene and Sanitation
· Housekeeping Communication
· Food & beverage Service Accounts
· Food & beverage Production Engineering Computer
Work Experience
OPERATIONS MANAGER SAHARA BEACH RESORT & SPA 5* SHARJAH
JULY 2018 TO PRESENT
• Fully responsible for all aspects of all departments.
• Support and work with all Head of Departments in all aspects of running the hotel.
• Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets,
Guest feedback / Online reviews and action taken for service recovery and also any staff issues.
• SOP implementation in all departments and check the same during routine operational checks.
• Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the
accounts payable (payable to the vendors / suppliers etc).
• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B
Manager & Chef.
• Dealing with Suppliers / Vendors for quality products involving Purchase Manager
• Inspecting all departments for SOP implementation.
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• Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming &
hospitality culture.
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Meet all dept. heads to review & train the staff to upkeep the human capital.
• Identifying staff learning needs and assisting with development
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.
REVENUE MANAGER CUM LEISURE SALES - ARYANA HOTEL 4* SHARJAH
JUNE 2017 TO JULY 2018
· Managing and implementing OTA strategies (B2C) (B2B)
· Responsible for travel agencies Winter/Summer contracted rates
· Responsible for managing online channels promotional packages
· Identifying, tracking and analyzing competitive set pricing and yield strategies
· Monitoring rate availability and inventory
· Maintaining and updating Dubai’s events calendar YOY
· Responsible for rate plans, rate restrictions, allocations, availability, market segments, business source and all other PMS related
functionalities and across all the distribution channels
· Maximizing hotel revenue by controlling room inventory, group blocking and packages.
· Monitoring the house position, room reservations and room blockings.
· Monitoring hotel competitors, online websites and updating rates manually on extranets. And discuss with director of sales and
marketing for 3 months forecast.
Making competitors report and submit to Director of Sales and Marketing
· Managing the reservations operations, ensuring the hotel standards and procedures are fully known and followed.
· Ensuring a proper teamwork and supervise the reservation department at all times.
· To ensure a perfect communication between the reservation team and communication Center.
· Ensuring that all incoming and outgoing room reservation request are attended and handled as per the hotel standards and
procedures.
· To attract guest and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to
improve the hotel’s image and to increase revenue.
· Monitoring the house position, room reservations and room blockings.
· Monitoring hotel competitors, online websites and updating rates manually on extranets. And discuss with General Manger and
Director of sales and marketing for 3 months forecast.
· Open and close the availability as and when required of hotel in all the Ota’s channels, and sending stop-sell alert to companies.
RESERVATIONS MANAGER ARYANA HOTEL 4* SHARJAH |
JUNE 2016 TO JUNE 201 7
· Handling Guest queries, complaints and suggesting alternatives.
· Greeting VIP guests of all level upon their arrival and escorting them to their room.
· Assists in preregistration and blocking of rooms for reservations.
· Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts,
early check-ins, special requests, and day use rooms.
· Taking reservations by telephone, emails, and fax.
· Creating and modifying room reservations in PMS property management system.
· Handling daily correspondence, replying to inquiries and making reservation as needed.
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· Maximizing hotel revenue by controlling room inventory, group blocking and packages.
· Monitoring the house position, room reservations and room blockings.
· Making competitors report and submit to Director of Sales and Marketing.
· Open and close the availability as and when required of hotel in all the GDS channels, and sending stop-sell alert to companies.
· Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
· Walk around with the client and ensuring that they secure whatever services they are in need of.
· Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue.
RESERVATIONS & SALES EXECUTIVE ARYANA HOTEL 4* SHARJAH
SEPTEMBER 2015 TO JUNE 2016
· Taking reservations by telephone, emails, and fax.
· Creating and modifying room reservations in PMS property management system.
· Determining room rates based on the selling tactics of the hotel.
· Handling daily correspondence, replying to inquiries and making reservation as needed.
· Maximizing hotel revenue by controlling room inventory, group blocking and packages.
· Monitoring the house position, room reservations and room blockings.
· Monitoring hotel competitors, online websites and updating rates manually on extranets. And discuss with director of sales and
marketing for 3 months forecast.
HOUSEKEEPING SUPERVISOR | ARYANA HOTEL SHARJAH | MARCH 2015 TO SEPTEMBER 2015
· Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
· Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
· Obtains list of rooms to be cleaned immediately and list of prospective check-outs o
· Inventories stock to ensure adequate supplies.
· Evaluates records to forecast department personnel requirements.
· Prepares reports concerning room occupancy, payroll, and department expenses.
· Selects and purchases new furnishings.
· Attends staff meetings to discuss about guest complaints and how to rectify.
· Issues supplies and equipment to workers.
· Establishes standards and procedures for work of housekeeping staff.
· Making Schedule for deep cleaning of the guest rooms.
· Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals.
HOUSEKEEPING SUPERVISOR | TULIP REGENCY | FEBRUARY 2014 TO NOVEMBER 2014
· Attending daily briefing with staff.
· Assigning floors to room attendants.
· Supervise room attendants and public attendants.
· Organizing and facilitates the room making process.
· Daily allocation of rooms and deep cleaning tasks to team members.
· Checking occupied and departure rooms, giving special attention to guest needs.
· Carrying out lost and found procedures.
· Reporting maintenance issues to Maintenance/Engineering Department
· Assisting Housekeeping Manager with training requirements.
· Assist other departments wherever necessary and maintain good working relationships.
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HOUSEKEEPING ROOM ATTENDANT | KINGS PARK RESORT 5* | DEC 2012 TO JAN 2014
· Enters and prepares the room for cleaning.
· Making bed.
· Dusting room, furniture and closet.
· Replenishes guestroom and bath supplies.
· Clean the bathroom.
· Vacuum floor.
· Replenish amenities according to the standards.
· Cleaning guest bathroom/bedroom/floor corridors.
FRONT OFFICE ASSOCIATE | HOTEL SILVER LEAF | JUNE 2012 TO DECEMBER 2012
· Taking Check–in & check-out, including cashiering responsibilities.
· Handling Guest queries, complaints and suggesting alternatives.
· Greeting VIP guests of all level upon their arrival and escorting them to their room.
· Assists in preregistration and blocking of rooms for reservations.
· Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts,
early check-ins, special requests, and day use rooms.
· Answering internal and external telephone calls.
INDUSTRIAL TRAINEE | CABBANA ORCHID ECOTEL 5* HOTEL | AUGUST 2010 TO DECEMBER 2010
I have done my industrial training during my degree from Cabbana orchid 5star Ecotel Hotel
In below following departments...
· Front office
· Housekeeping
· Kitchen
· Restaurant
ADDITIONAL
Computer Knowledge
· Proficiency in Microsoft Office (Word, Excel, Power Point, Access) and Internet Applications
Software Knowledge
· Wish net Prologic System
· IDS Intellect Data System
Channel Managers Knowledge
· Axisrooms
· SiteMinder
· Rate Gain
Personal details
Date of birth: 15 Oct 1990
Nationality: Indian
Visa Status: Employment
Marital Status: Single
Religion: Hindu
Language: English, Hindi, Punjabi
References: on request
