"Impact2: through the power of collaboration. How we increased our impact by ...Hester Mountifield
Strategic planning and delivery of services at the University of Auckland's Libraries and Learning Services (L&LS) is underpinned by institutional collaboration and consultation. L&LS continues to strengthen its specialist research support services with an enhanced focus on strategic partnerships. L&LS is the institutional owner of Research Outputs (Symplectic Elements), the system used by University of Auckland (UoA) researchers to record and manage their research publications and professional activities. Research Outputs is also a key data source for services that support UoA researchers increase their visibility, track and measure their research impact, and generate data for performance reviews. A reference group of senior academic and professional staff, chaired by the University Librarian, is a forum for strategic decision making on best practice use and development of Research Outputs. The UoA external facing university directory and academic profiles use a publication feed from Research Outputs and is one example of L&LS collaborating on an enterprise wide project to increase the visibility of researchers. L&LS actively contribute to several working groups including an initiative to promote ways to enhance academic reputation and profile, and increase citations. One outcome was a marked increase in deposits to the UoA research repository. A research impact publication service was launched by L&LS in 2014. The multi-faceted BiblioInformatics Service, developed with input from strategic partners and stakeholders, offers researchers consultations with librarians on how to track and maximise the impact of their research outputs and is supported by online guides. A self-service platform, drawing on Research Outputs as a data source, provides information such as h-index and top cited publications. To support strategic decision making the service also delivers benchmarking and collaboration reports to Senior Management on research and citation performance.
Retention Modeling for the Eastern Academic Scholars' Trust (EAST)Anna Perricci
How do you get 40 diverse libraries to agree on a model for shared print retention in 8 weeks? This lively overview demonstrates the process of forming and refining such a model for retention of monographs, using collection analysis and visualization software (GreenGlass). The Eastern Academic Scholars' Trust (EAST) is a partnership of 48 academic libraries, 40 of which are committing to retain titles on behalf of all EAST members for a minimum of 15 years. EAST seeks to maintain access to the scholarly record through sustained cooperation between partner libraries.
Hear how the project team worked with partner libraries, the vendor for collection analysis software (Sustainable Collection Services), working group members and EAST governance to refine and adopt a model for retaining over 6 million scholarly monographs. The key elements of the final model are covered as well major lessons learned.
Improving Module Support for Academics and Students in UCDUCD Library
Presentation given by Catherine Ryan, Collections Support Librarian, and Joe Nankivell, Senior Library Assistant (Acquisitions), from UCD Library to the ANLTC seminar "Collection Management in CONUL Libraries - Sharing Experiences", held on 21 November at Royal College of Surgeons in Ireland (RCSI), Dublin, Ireland.
The opening address from 'The turning tide: A new culture of research metrics', an event that brought together stakeholders within the higher education sector to explore the emerging culture of responsible metrics in research.
The session will start with questions like: why should research funders foster open access? What are the goals of switching to an open, transparent system for scholarly publishing? The German Research Foundation’s (DFG) researcher-oriented perspective on the ‘open’ paradigm and the Dutch Research Foundation’s (NWO) open access requirements will be depicted as national examples. Finally, the session will elaborate on recent international trends and developments regarding the need to better align policies, the attempts to invest already available resources for transitioning towards open access, and the growing awareness that a dedicated infrastructure is needed in order to implement any open access policy.
LIBER, Ligue Européenne des Bibliothèques de Recherche, launched its new strategy 2018-2022 in November 2017. This presentation gives an overview about LIBER's vision, strategic directions, steering committee and working groups - existing and to be created in the years to come.
"Impact2: through the power of collaboration. How we increased our impact by ...Hester Mountifield
Strategic planning and delivery of services at the University of Auckland's Libraries and Learning Services (L&LS) is underpinned by institutional collaboration and consultation. L&LS continues to strengthen its specialist research support services with an enhanced focus on strategic partnerships. L&LS is the institutional owner of Research Outputs (Symplectic Elements), the system used by University of Auckland (UoA) researchers to record and manage their research publications and professional activities. Research Outputs is also a key data source for services that support UoA researchers increase their visibility, track and measure their research impact, and generate data for performance reviews. A reference group of senior academic and professional staff, chaired by the University Librarian, is a forum for strategic decision making on best practice use and development of Research Outputs. The UoA external facing university directory and academic profiles use a publication feed from Research Outputs and is one example of L&LS collaborating on an enterprise wide project to increase the visibility of researchers. L&LS actively contribute to several working groups including an initiative to promote ways to enhance academic reputation and profile, and increase citations. One outcome was a marked increase in deposits to the UoA research repository. A research impact publication service was launched by L&LS in 2014. The multi-faceted BiblioInformatics Service, developed with input from strategic partners and stakeholders, offers researchers consultations with librarians on how to track and maximise the impact of their research outputs and is supported by online guides. A self-service platform, drawing on Research Outputs as a data source, provides information such as h-index and top cited publications. To support strategic decision making the service also delivers benchmarking and collaboration reports to Senior Management on research and citation performance.
Retention Modeling for the Eastern Academic Scholars' Trust (EAST)Anna Perricci
How do you get 40 diverse libraries to agree on a model for shared print retention in 8 weeks? This lively overview demonstrates the process of forming and refining such a model for retention of monographs, using collection analysis and visualization software (GreenGlass). The Eastern Academic Scholars' Trust (EAST) is a partnership of 48 academic libraries, 40 of which are committing to retain titles on behalf of all EAST members for a minimum of 15 years. EAST seeks to maintain access to the scholarly record through sustained cooperation between partner libraries.
Hear how the project team worked with partner libraries, the vendor for collection analysis software (Sustainable Collection Services), working group members and EAST governance to refine and adopt a model for retaining over 6 million scholarly monographs. The key elements of the final model are covered as well major lessons learned.
Improving Module Support for Academics and Students in UCDUCD Library
Presentation given by Catherine Ryan, Collections Support Librarian, and Joe Nankivell, Senior Library Assistant (Acquisitions), from UCD Library to the ANLTC seminar "Collection Management in CONUL Libraries - Sharing Experiences", held on 21 November at Royal College of Surgeons in Ireland (RCSI), Dublin, Ireland.
The opening address from 'The turning tide: A new culture of research metrics', an event that brought together stakeholders within the higher education sector to explore the emerging culture of responsible metrics in research.
The session will start with questions like: why should research funders foster open access? What are the goals of switching to an open, transparent system for scholarly publishing? The German Research Foundation’s (DFG) researcher-oriented perspective on the ‘open’ paradigm and the Dutch Research Foundation’s (NWO) open access requirements will be depicted as national examples. Finally, the session will elaborate on recent international trends and developments regarding the need to better align policies, the attempts to invest already available resources for transitioning towards open access, and the growing awareness that a dedicated infrastructure is needed in order to implement any open access policy.
LIBER, Ligue Européenne des Bibliothèques de Recherche, launched its new strategy 2018-2022 in November 2017. This presentation gives an overview about LIBER's vision, strategic directions, steering committee and working groups - existing and to be created in the years to come.
The main challenges facing universities and authors in moving to OA for journal articles are achieving compliance, managing costs, and realising the benefits of OA. This session will outline Jisc services that help, from submission of an article, through acceptance, to publication and use. It will show how these services build on existing infrastructure, where possible, to provide a solution that, while tailored to UK circumstances, is more widely applicable.
The Jisc-led National Monograph Strategy (NMS) roadmap set out a number of recommendations, including the design and implementation of a National Monograph Knowledgebase (a ‘Monobase’) as core infrastructure for finding and managing print and digital monographs. This session will report on progress towards establishing that Knowledgebase, set out forward plans, and invite the breakout attendees to discuss ideal outcomes and give their own perspectives on the work.
Do you have a question that library analytics data can answer? Do you know what to ask or where to find the answers? And what to do with the answers once you have them? This session will present real-life questions from real-life users that the growing suite of library analytics tools available to UK libraries has helped them answer. You will hear questions, methods, answers, how the information received has been put into practice, and what benefits have resulted.
This presentation was given at ALA 2017 during the 11th NISO-BISG Forum, Delivering the Integrated Information Experience, by Brian O'Leary of the Book Industry Study Group (BISG)
n today’s competitive economy any organisation or company
needs to be able to make the most of their knowledge, data and
Intellectual Property. A trained information professional can
make this happen, but only in the context of an organisation
which values their information assets. In this interactive session
CILIP CEO Nick Poole will present the findings of specially
commissioned research looking at the most effective strategies
to advocate for in-house information services and libraries. It
draws on evidence from the corporate and public sector and
HE/FE. Although primarily aimed at information professionals,
the session will be relevant to anyone with a responsibility for
advocating for better use of information in their organisation. Nick Poole CILIP
LIBER Strategy for libraries and research dataJeannette Frey
A presentation about the new LIBER (Ligue Européenne des bibliothèques de recherche) Strategy 2018-2022, with a special focus on the question of research data.
Taking the Holistic View: Building a customer feedback database.Selena Killick
Presented at the Relationship Management in HE Libraries Workshop on Action planning, April 15th 2016, LSE, London. Presentation discusses the development of a customer feedback database designed to inform business reporting and service development planning.
Since October 2015 Stockholm University Library has managed
their journal subscriptions without using a subscription agent.
Instead they renew directly with each publisher. During this
breakout session they will share their experience of doing it
themselves. What are the pros and cons of not using an agent?
Are there cost savings to be had? What about the working hours
spent? And what’s the difference between the first and the second time renewing without an agent?
The main challenges facing universities and authors in moving to OA for journal articles are achieving compliance, managing costs, and realising the benefits of OA. This session will outline Jisc services that help, from submission of an article, through acceptance, to publication and use. It will show how these services build on existing infrastructure, where possible, to provide a solution that, while tailored to UK circumstances, is more widely applicable.
The Jisc-led National Monograph Strategy (NMS) roadmap set out a number of recommendations, including the design and implementation of a National Monograph Knowledgebase (a ‘Monobase’) as core infrastructure for finding and managing print and digital monographs. This session will report on progress towards establishing that Knowledgebase, set out forward plans, and invite the breakout attendees to discuss ideal outcomes and give their own perspectives on the work.
Do you have a question that library analytics data can answer? Do you know what to ask or where to find the answers? And what to do with the answers once you have them? This session will present real-life questions from real-life users that the growing suite of library analytics tools available to UK libraries has helped them answer. You will hear questions, methods, answers, how the information received has been put into practice, and what benefits have resulted.
This presentation was given at ALA 2017 during the 11th NISO-BISG Forum, Delivering the Integrated Information Experience, by Brian O'Leary of the Book Industry Study Group (BISG)
n today’s competitive economy any organisation or company
needs to be able to make the most of their knowledge, data and
Intellectual Property. A trained information professional can
make this happen, but only in the context of an organisation
which values their information assets. In this interactive session
CILIP CEO Nick Poole will present the findings of specially
commissioned research looking at the most effective strategies
to advocate for in-house information services and libraries. It
draws on evidence from the corporate and public sector and
HE/FE. Although primarily aimed at information professionals,
the session will be relevant to anyone with a responsibility for
advocating for better use of information in their organisation. Nick Poole CILIP
LIBER Strategy for libraries and research dataJeannette Frey
A presentation about the new LIBER (Ligue Européenne des bibliothèques de recherche) Strategy 2018-2022, with a special focus on the question of research data.
Taking the Holistic View: Building a customer feedback database.Selena Killick
Presented at the Relationship Management in HE Libraries Workshop on Action planning, April 15th 2016, LSE, London. Presentation discusses the development of a customer feedback database designed to inform business reporting and service development planning.
Since October 2015 Stockholm University Library has managed
their journal subscriptions without using a subscription agent.
Instead they renew directly with each publisher. During this
breakout session they will share their experience of doing it
themselves. What are the pros and cons of not using an agent?
Are there cost savings to be had? What about the working hours
spent? And what’s the difference between the first and the second time renewing without an agent?
Performance and innovation culture in academic libraries: the role of LibQUAL...Stephen Town
J. Stephen Town, Cranfield University.
Evaluation of Library & Information Services: Does it lead to innovation and effectiveness?
November 16-17
Vilnius, Lithuania
ACRL Value Update 2014, Annual Las Vegasmbowlesterry
An update on the work of the Value of Academic Libraries committee, presented at a Sunday afternoon forum at ALA Annual Conference in Las Vegas by Lynn Silipigni Connaway and Melissa Bowles-Terry.
Academic Library Impact: Improving Practice and Essential Areas to ResearchLynn Connaway
Connaway, Lynn Silipigni, William Harvey, Vanessa Kitzie, and Stephanie Mikitish. 2017. “Academic Library Impact: Improving Practice and Essential Areas to Research.” Presented at the Update on Value of Academic Libraries Initiative (ACRL) at the ALA Annual Conference, Chicago, Illinois, June 25.
Academic Library Impact: Improving Practice and Essential Areas to ResearchOCLC
Connaway, Lynn Silipigni, William Harvey, Vanessa Kitzie, and Stephanie Mikitish. 2017. “Academic Library Impact: Improving Practice and Essential Areas to Research.” Presented at the Update on Value of Academic Libraries Initiative (ACRL) at the ALA Annual Conference, Chicago, Illinois, June 25.
ESP in the UK: from assessment to actionStephen Town
J. Stephen Town, Steve Hiller, Jim Self and Martha Kyrillidou. Delivered at the 8th Northumbria International Conference on Performance Measurement in Libraries and Information Services, 17-20 August 2009, Istituto degli Innocenti, Florence, Italy.
Ilf 2013 strategic assessment, academic libraries, and you (final)David Peter
Strategic assessment for the library is more than improving gate count and circulation numbers. Numbers can tell our story, but they are only part of our story. Assessment helps us improve. Strategic assessment moves us forward, with confidence, to meet the expectations of future patrons with emerging technologies. Blending the ALA’s Standards for Libraries in Higher Education and the HLC’s AQIP Categories can provide us a framework for strategic assessment. This presentation will engage you to think differently and to plan for growth and improvement. Strategic assessment improves quality and strengthens our libraries for whatever tomorrow may bring.
Supporting authors - the library's role in research supportAlison McNab
Lightning talk from the UKSG Forum 2015 (18 November 2015) http://www.uksg.org/event/forum2015 .
As part of a panel on "Supporting authors from an HEI perspective" Alison McNab and Laurian Williamson considered the challenges and opportunities for a library service to support research impact at a research-intensive university.
Research 3.0: Libraries, Scholarly Communications, and Research Services
Presented at Coalition for Networked Information (CNI)
April 4, 2016, San Antonio, Texas
Rebecca Bryant
Visiting Project Manager, Researcher Information Systems
University of Illinois at Urbana-Champaign
Beth Namachchivaya
Associate University Librarian
University of Illinois at Urbana-Champaign
The landscape of academic research has changed rapidly in the past decade, with access to high-performance networks, and the focus on data-intensive and interdisciplinary scholarship. Research libraries in North America are developing new services and programs aimed at meeting scholars’ needs for data-intensive, and interdisciplinary research support. Examples of some emerging programs include:
• Supporting digital research (graphical information systems, digital humanities, survey research methodologies, working with large datasets)
• Educating users about copyright and author rights
• Supporting content-creation and publishing activities in numerous ways: institutional repository to store and host works, establishing maker spaces, and developing infrastructure and workflows for more formal library-located publishing efforts
• Collaboration with research offices to educate researchers about federal mandates for open access publications and datasets
• Establishment of data management and archival resources
• Partnering with third-party vendors and with consortia to achieve scale-efficiencies and facilitate impact
• Development of researcher information management systems to support collaboration, discovery, and reporting
We present a case study of the development of a suite of new tools and services at the University of Illinois Library at Urbana-Champaign within its newly established Office of Research to support digital scholarship and to provide sustained and broad access to research. We will also discuss the significant challenges and opportunities of library/campus partnerships for cyberinfrastructure and research support.
Succession planning : Principal Faculty Librarian : Rhodes University LibraryEileen Shepherd
Description of job profile, key responsibility areas, standards expected and examples related to these for the post of Principal Librarian, Faculty Liaison Services, at Rhodes University Library, Grahamstown, South Africa.
[Lefebvre] [Multiple stakes in the ground] IFLA LBES 2016Diane Koen
Presentation made by [Madeleine Lefebvre] at the IFLA Library Buildings and Equipment Satellite Meeting. Illinois Institute of Technology, Chicago, August 10-11, 2016.
This presentation was provided by Lisa Hinchliffe of The University of Illinois, during Session Seven of the NISO event "Assessment Practices and Metrics for the 21st Century," held on December 13, 2019.
Continuing adventures of library learning analyticsSelena Killick
Paper co-authored with Richard Nurse and Helen Clough; presented at the Library Assessment Conference 2018, Houston. Explores student attendance at Library online training sessions and their attainment scores.
Workshop delivered with Frankie Wilson at the Library Assessment Conference 2018, Houston. Exploring communicating the impact of library services to stakeholders.
Commonalities in LibQUAL+® (Dis)satisfaction: An international trend?Selena Killick
International research presented in 2013 identified a commonality in library customer satisfaction as measured by the LibQUAL+® survey methodology. The findings established a statistically significant link between customer satisfaction with the Information Control dimension and satisfaction overall; and customer dissatisfaction with the Affect of Service dimension and dissatisfaction overall. The findings concluded that both information resources and customer service affects the overall opinion of the library service for all customer groups.
Is this unique to European libraries, or is it an international trend? The research has now been replicated with the LibQUAL+® survey results from all ARL participants in 2013.
Using LibQUAL+® to Identify Commonalities in Customer Satisfaction: The Sec...Selena Killick
What is the key to library user satisfaction? Can LibQUAL+® help in the quest for delivering a quality library service? The purpose of this paper is to present international research into library customer satisfaction as measured by the LibQUAL+® survey methodology. Commonalities of satisfaction and dissatisfaction have been identified which influence the customers overall view of the library. This knowledge can be used to further increase customer satisfaction through targeting these areas for service improvement.
LibQUAL+®: The UK & Irish Experience, presented at the Library Assessment Seminar and LibQUAL+® Share Fair. University of Lund, Sweden. 20th September 2012. Presentation by Selena Killick, Cranfield University. Presentation discusses the use of LibQUAL+® in the UK and Ireland since 2003, presenting longitudinal data results, lessons learnt and outcomes of actions.
Strategic Metrics, presented at the Leadership Seminar on Strategy, Assessment and Service Development. University of Lund, Sweden. 19th September 2012. Presentation by Selena Killick, Cranfield University. Presentation discusses the need for assessment of Library Strategies and some of the techniques available to achieve this.
LibQUAL+ and other ARL initiatives presented at the annual SCONUL Conference: Demonstrating Value & Maximising Impact, 14-15th July 2012, Liverpool, UK. Presentation by Selena Killick from Cranfield University and Stephen Town, University of York. Presentation discusses the use of LibQUAL+, TechQUAL and ClimateQUAL in the United Kingdom.
LibQUAL+ in Ireland and the United KingdomSelena Killick
Abstract
This paper reports on the use of the LibQUAL+ library customer satisfaction survey tool by Ireland’s Consortium of National and University Libraries (CONUL), and the Society of College, National and University Libraries (SCONUL), in the United Kingdom. The paper discusses the consortium composition, the expectations of the customers and how these have changed over time, and the perceptions of the library service in Ireland the UK. Demonstrable outcomes from LibQUAL+® at a local and national level are also presented.
Approach
LibQUAL+® is a library service quality survey instrument developed by the Association of Research Libraries (ARL) in association with Texas A&M University. A consortium of CONUL and SCONUL member libraries has been successfully running LibQUAL+® in Ireland and the UK since 2003. To date more than 70 UK and Irish Higher Education Libraries have implemented the survey providing a wealth of data on the quality of academic library provision. This paper will examine the composition of the consortium and its implementation patterns. The results of the surveys at a national and international level will be discussed, providing a comprehensive picture of the performance of UK and Irish academic libraries. Additional statistical analyses are also presented which review users’ expectations of libraries, how these are changing over time, and how successful libraries are at meeting these expectations.
Findings
The LibQUAL+® survey results from Ireland and the UK College & University participants since 2003 are presented. Emphasis is placed on the users’ desired expectation mean scores as an indication of changing concerns amongst various library user groups. Trend analysis of how well libraries have been responding to and meeting these expectations is also presented. Examples of best practice identified from the data will be discussed, highlighting where lessons can be learnt.
The paper presents evidence that users expectations may not be changing as rapidly as technology developments might suggest, and that there is still a
desire for the physical academic library despite the increasing demand for electronic resources. Customer perceptions of library services have increased since 2003 indicating the results of action taken has had a positive impact. The opportunity for improvement does however remain, encouraging us to strive to further in our quest for the perfect library service.
Value
This paper will be of interest to those involved in library surveys or other methods of listening to users. In particular it may assist the development of deeper understanding of library users’ expectations in a changing environment, and will also therefore be of value to all those concerned with library strategy and development.
Evaluating the Big Deal: Usage Statistics for Decision MakingSelena Killick
Presentation delivered at the UKSG Usage Statistics for Decision Making workshop. Held at the Institute of Materials, Minerals and Mining, London. 2nd Febrary 2012.
Electronic Collection Management: How statistics can, and can't, help.Selena Killick
Presentation delivered at the ASLIB Engineering & Technology group and the Aerospace & Defence Librarians Group event titled: Surviving the recession: maximising your value. Held at Imperial College on the 15th of November 2011.
Presentation delivered at the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Presents the findings of the SCONUL LibQUAL+ Results from 2003 to 2011.
What do they want now? Qualitative regrounding of the LibQUAL+ survey.Selena Killick
Presentation delivered at the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Presents the findings of a qualitative research project into the expectations of UK academic higher education library customers.
Evaluating the Big Deal: What metrics matter?Selena Killick
In April 2010 the Cranfield University Libraries embarked upon a review of the electronic journal packages. Following research into usage metrics employed at other institutions a number of key performance indicators were developed and assessed using a standardised Excel template. The resulting information helped to inform a cancellation decision.
MATATAG CURRICULUM: ASSESSING THE READINESS OF ELEM. PUBLIC SCHOOL TEACHERS I...NelTorrente
In this research, it concludes that while the readiness of teachers in Caloocan City to implement the MATATAG Curriculum is generally positive, targeted efforts in professional development, resource distribution, support networks, and comprehensive preparation can address the existing gaps and ensure successful curriculum implementation.
How to Build a Module in Odoo 17 Using the Scaffold MethodCeline George
Odoo provides an option for creating a module by using a single line command. By using this command the user can make a whole structure of a module. It is very easy for a beginner to make a module. There is no need to make each file manually. This slide will show how to create a module using the scaffold method.
Thinking of getting a dog? Be aware that breeds like Pit Bulls, Rottweilers, and German Shepherds can be loyal and dangerous. Proper training and socialization are crucial to preventing aggressive behaviors. Ensure safety by understanding their needs and always supervising interactions. Stay safe, and enjoy your furry friends!
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
The simplified electron and muon model, Oscillating Spacetime: The Foundation...RitikBhardwaj56
Discover the Simplified Electron and Muon Model: A New Wave-Based Approach to Understanding Particles delves into a groundbreaking theory that presents electrons and muons as rotating soliton waves within oscillating spacetime. Geared towards students, researchers, and science buffs, this book breaks down complex ideas into simple explanations. It covers topics such as electron waves, temporal dynamics, and the implications of this model on particle physics. With clear illustrations and easy-to-follow explanations, readers will gain a new outlook on the universe's fundamental nature.
Normal Labour/ Stages of Labour/ Mechanism of LabourWasim Ak
Normal labor is also termed spontaneous labor, defined as the natural physiological process through which the fetus, placenta, and membranes are expelled from the uterus through the birth canal at term (37 to 42 weeks
Assessing the Impact of the Academic Library: From theory to practice.
1. Library Performance
Measurement Conference
23rd July 2013
Selena Killick
Library Quality Officer,
Cranfield University
@SelenaKillick
Assessing the Impact of
the Academic Library:
From theory to practice
2. Cranfield University
• The UK's only wholly postgraduate university focused
on science, technology, engineering and
management
• One of the UK's top five research intensive
universities
• Annual turnover £150m
• We deliver the UK Ministry of Defence's largest
educational contract
4. Value & Impact at the
Barrington Library
• Purpose: Identify and report on how the Library is
impacting on the University
• Method: Develop robust Library assessment process
linked to University strategic objectives
• Desired Outcome: Regular reporting to Library
stakeholders on the impact of the service
6. Library Impact Theory
• Focus on stakeholder values
• Evidence how the Library impacts upon the
mission and objectives of the University
• Use existing information sources
• Communicate impact
• Key stakeholders
• Library staff
• Wider community
If you're not going to
communicate your
results, don't bother
doing assessment
7. VIP Timeline
• July 2012 – Managerial approval
• October 2012 – Team established
• December 2012 – Project commenced
• March 2013 – Phase 1
• April 2013 – Phase 2
• June 2013 – Phase 3
• August 2013 – Phase 4
• October 2013 – Phase 5
• December 2013 – Phase 6
9. Cranfield University
Strategic Plan
Strategic Themes:
• Enhance our research and innovation profile
• Increase our impact globally
• Inspire our people to achieve their full potential
Key Enablers:
• Excellent people and organisation
• Financial sustainability
• A collaborative and supportive environment
10. University Strategic Plan
2011-2015
Strategic Themes
& Key Enablers
Library Services,
Activities, Resources,
Expertise
SMART Objectives
Assessment Data
Documented
Impact
Communicate
Impact
Reflection and
continuous
improvement
Value & Impact Project Process
Library Services,
Activities, Resources,
Expertise
PHASE 1: ACTIVITIES
What activities / services
/ expertise does the
Library offer which
supports the University
Strategic Plan?
11. Phase 1: Activities
• VIP Team reviewed Strategic Plan individual
• Group discussion to identify activities
• 65 different activities
Strategic Themes:
• Customer-facing
Key Enablers:
• Internal-facing
12. Phase 2: Rationalisation
• Not possible to report on 65 different activities
• Staff resources
• Stakeholder sanity!
• Strategically valuable activities identified by:
• VIP Team (individually)
• Head of Barrington Library
• Feedback captured via Qualtrics
13. Phase 2: Rationalisation
# Answer Response %
1 CRIS 5 100%
2 Access to electronic resources 5 100%
3 Literature reviews for research projects 5 100%
4 Support and input to the Research Newsletter 4 80%
5 Assistance with the creation of research bids 3 60%
6 Reports collection 2 40%
7 Secret PC access 1 20%
8 Shrivenham repository (defence portal) 1 20%
9 RLI Access 1 20%
10 Mobile technology library services 1 20%
11 Copyright training 1 20%
12 Digitisation services, including HESS
requests for the VLE
1 20%
13 Enquiry answering 1 20%
14 Ezell collection 1 20%
Strategic Theme: Enhance our research and innovation profile
14. Rationalisation
Outcomes
Strategic Theme / Key Enabler Library
Activities
Theme Enhance our research and innovation
profile
4
Theme Increase our impact globally 4
Theme Inspire our people to achieve their full
potential
4
Enabler Excellent people and organisation 1
Enabler Financial sustainability 3
Enabler A collaborative and supportive environment 3
16. SMART ObjectivesSMART Objectives
University Strategic Plan
2011-2015
Strategic Themes
& Key Enablers
Library Services,
Activities, Resources,
Expertise
Assessment Data
Documented
Impact
Communicate
Impact
Value & Impact Project Process
PHASE 3: OBJECTIVES
What tasks does the
Library perform in
order to achieve the
strategically beneficial
activities?
17. Phase 3: Objectives
• VIP Team identify measurable library objectives for
each of the 19 activities
• 100+ possible objectives
• Information sources identified for some
18. Information Sources
• Reporting on existing information sources only
• Internal & External
• Qualitative & Quantitative
• Networking
Resist the urge
to start counting
19. Examples
Strategic
Theme
Library Service Objective Information
Source
Enhance our
research and
innovation
profile
Assistance with
the creation of
research bids
Provide estimate
costs for
copyright
cleared
information
Barrington
Liaison Tool
20. Examples
Strategic
Theme
Library Service Objective Information
Source
Increase our
impact globally
Provide and
support CERES
(University
repository)
Promote
CERES through
the publication
of Usage
Statistics
Institutional
Repository
Usage Statistics
(IRUS-UK)
21. Examples
Strategic
Theme
Library Service Objective Information
Source
Inspire our
people to
achieve their full
potential
Research
methods training
and support for
PhD students
PhD satisfaction
with library
training
LibQUAL+
22. Next Steps
• Phase 4: Rationalisation of Objectives
• Availability v. desire
• Representative of department
• Phase 5: Data collection & compilation
• Phase 6: Communicating impact
Perfect information is
expensive or even
unattainable
23. Desired Outcome
Desired Outcome: Regular reporting to Library
stakeholders on the impact of the service
? Dashboard
? Written reports
? Key performance indicators
? Intranet site
24. Considerations
• Moving goalposts
• New Library Strategy
• New Vice-Chancellor
• New University strategy…?
• Resourcing
• Prove v. Improve
• Staff apprehensiveness
We don’t assess to
prove…
… but to improve!