Loud Librarians!

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This document summarizes a library assessment conference that took place on December 7th, 2018. The conference covered identifying stakeholder priorities, delighting stakeholders, and communicating library value loudly. Attendees participated in activities to identify their stakeholders and how the library meets stakeholder needs and priorities. They were instructed to capture evidence of library impact on post-its and design a coaster to communicate impact to stakeholders in a concise way. Recommended books on library assessment and putting assessment data to work were presented.

Education

Loud Librarians!
Library Assessment Conference
Friday 7th December 2018
Selena Killick
Senior Library Manager
The Open University
@SelenaKillick
Frankie Wilson
Head of Assessment & Secretariat
Bodleian Libraries, University of Oxford
@QualityDog

Outline
•Identifying stakeholder priorities
•Delighting stakeholders
•Getting Loud!

In an ideal world we
wouldn’t need to advocate;
the value of libraries would
be a universal truth.

Activity 1
•In pairs:
•Using the matrix, list
• Your stakeholders
• Your organisation focus areas
•Mark up who cares about what

Activity 2a:
• Pick a Stakeholder
• Think about what they care about
• What do you want their desired reaction to be?
• Capture how the library supports this.

For example
Stakeholder Third year doctoral student
Desired Reaction I want to have easy access to the latest
research in my field.
How the library
achieves the
desired reaction:
Library content in field of research with
appropriate alert services.

For example
Stakeholder Parent of undergraduate
Desired Reaction I want to know that this institution will
prepare my child for employment.
How the library
achieves the
desired reaction:
Library support for developing
employability skills. Engagement with
parents at open days.

For example
Stakeholder University administration
Desired Reaction I want to ensure student fees are put to
best use.
How the library
achieves the
desired reaction:
The Library provides resources at the
best value for money, which directly
support the students and research.

Activity 2b:
• Capture on post-its evidence to support ‘how the library
achieves the desired reaction’.
• Minimum 6, maximum 8 post-its
• Don’t worry if you don’t have the evidence yet
• 5 minutes working on your own
• Share and discuss your evidence
• Group into ‘have’ and ‘need’

- Oakleaf
If you’re not going to
communicate your
results, don’t bother
doing assessment
WWMD

Activity 3
•Design your coaster
•Focus on what is important to the person
you’re talking to
•Evidence your impact
•Less is more

Academic Library Value:
The Impact Starter Kit.
Megan Oakleaf.
Available via
https://meganoakleaf.info/

Putting Library Assessment Data to
Work.
Pre-order from:
https://www.alastore.ala.org/

Selena Killick
The Open University
Selena.Killick@open.ac.uk
@SelenaKillick
Frankie Wilson
Bodleian Libraries, University of Oxford
Frankie.Wilson@bodleian.ox.ac.uk
@QualityDog
All images used in this presentation are CC0, except for Megan’s book cover, but she’s given her permission.

This document summarizes a conference presentation about advocating for libraries by identifying stakeholder priorities, delighting stakeholders, and communicating the value of libraries loudly. The presentation outlines engaging in activities to identify each stakeholder group's interests and priorities and collect evidence of how the library achieves its goals. It emphasizes the importance of communicating assessment results and provides resources for determining a library's impact.

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