Implementing the Value Scorecard Dynamic approaches to value The future of library performance measurement Evidence based organizational change One Director's Vision for Academic Liaison Facing the future: round-up and overview Sheffield University Student Visit #2 Sheffield University Student Visit #1 Library Strategy: Models and Measurement Service Assessment Programmes: The SCONUL Experience Data, Performance, Quality & Value From values to value measurement: a metaphysical enquiry SPEC Kit 303 in the UK and Ireland: Measures of relationship capital for the Value Scorecard