Presentation delivered at the ASLIB Engineering & Technology group and the Aerospace & Defence Librarians Group event titled: Surviving the recession: maximising your value. Held at Imperial College on the 15th of November 2011.
Evaluating the Big Deal: Usage Statistics for Decision MakingSelena Killick
Presentation delivered at the UKSG Usage Statistics for Decision Making workshop. Held at the Institute of Materials, Minerals and Mining, London. 2nd Febrary 2012.
As a means of making available and acquiring e-books,
Stockholm University Library uses PDA and EBS models.
In order to improve the knowledge of the benefits and
drawbacks of these purchasing models, the library has
undertaken a major evaluation of ten agreements with
various publishers and aggregators. This session will, among
other things, address the following questions: What is the
average price per book at the time of purchase? What is the
cost per use? Do purchased titles continue to be used? What
is the usage by subject area and by year of publication?
Evaluating the Big Deal: What metrics matter?Selena Killick
In April 2010 the Cranfield University Libraries embarked upon a review of the electronic journal packages. Following research into usage metrics employed at other institutions a number of key performance indicators were developed and assessed using a standardised Excel template. The resulting information helped to inform a cancellation decision.
Read & Publish – What It Takes to Implement a Seamless Model?NASIG
PANELISTS
Adam Chesler
Director of Global Sales
AIP Publishing
Sara Rotjan
Assistant Marketing Director, AIP Publishing
Keith Webster
Dean of Libraries and Director of Emerging and Integrative Media Initiatives
Carnegie Mellon University
Andre Anders
Director, Leibniz Institute of Surface Engineering (IOM)
Editor in Chief of Journal of Applied Physics
Professor of Applied Physics, Leipzig University
“Read & Publish” agreements continue to gain global attention. What’s rarely discussed when these new access and article processing models are introduced is the paperwork, back-end technology and overall management required to implement the new program that works for all involved. This panel, comprised of a librarian, publisher, and researcher, will focus on the complexities of developing, implementing and using the infrastructures of different Read & Publish models and the challenges of developing a seamless experience for everyone.
From article submission to publication to final reporting, the panel will discuss the “hidden” impact that new workflows will have on stakeholders in scholarly communications. Time will be allotted for Q&A and attendee participation is encouraged.
The document provides an update on Talis Aspire, a reading list and content management platform. It summarizes improvements and growth in 2015, including a 27-38% year-over-year growth in page views and server requests on reading lists. It outlines continuous improvements in security, performance, and developer investment. It also discusses upcoming focus areas like improving the user experience, supporting digital content and textbooks, and integrating with library systems.
ALA Collections Review Presentation(070209)Greg Raschke
This document discusses challenges libraries face in collection development and management during difficult economic times. It outlines how collection reviews have evolved from 1995 to 2009 to increasingly rely on data-driven, evidence-based decision making including usage data, bibliometrics, and user feedback. The 2009 review emphasizes quantifying multiple data points to categorize content and identifying underperforming resources to reallocate funds. Ensuring the right content delivers high use and value relative to cost is key along with exploring new collaborative models.
Qualitative and Quantitative Methods in Electronic Collection ManagementSelena Killick
This document summarizes Selena Killick's presentation on evaluating big deal journal packages through qualitative and quantitative methods at Cranfield University. Cranfield University spends over £150 million annually, with 68% of its information expenditure going towards journal subscriptions in 2010-2011. Killick developed an approach using both quantitative metrics like downloads, costs, and usage trends, as well qualitative measures involving academic liaisons and analyzing reading lists and REF preferred journals. She created an Excel template to automate calculations from COUNTER and subscription data. The results helped inform collection decisions while justifying expenditures and demonstrating the value of resources.
Evaluating the Big Deal: Usage Statistics for Decision MakingSelena Killick
Presentation delivered at the UKSG Usage Statistics for Decision Making workshop. Held at the Institute of Materials, Minerals and Mining, London. 2nd Febrary 2012.
As a means of making available and acquiring e-books,
Stockholm University Library uses PDA and EBS models.
In order to improve the knowledge of the benefits and
drawbacks of these purchasing models, the library has
undertaken a major evaluation of ten agreements with
various publishers and aggregators. This session will, among
other things, address the following questions: What is the
average price per book at the time of purchase? What is the
cost per use? Do purchased titles continue to be used? What
is the usage by subject area and by year of publication?
Evaluating the Big Deal: What metrics matter?Selena Killick
In April 2010 the Cranfield University Libraries embarked upon a review of the electronic journal packages. Following research into usage metrics employed at other institutions a number of key performance indicators were developed and assessed using a standardised Excel template. The resulting information helped to inform a cancellation decision.
Read & Publish – What It Takes to Implement a Seamless Model?NASIG
PANELISTS
Adam Chesler
Director of Global Sales
AIP Publishing
Sara Rotjan
Assistant Marketing Director, AIP Publishing
Keith Webster
Dean of Libraries and Director of Emerging and Integrative Media Initiatives
Carnegie Mellon University
Andre Anders
Director, Leibniz Institute of Surface Engineering (IOM)
Editor in Chief of Journal of Applied Physics
Professor of Applied Physics, Leipzig University
“Read & Publish” agreements continue to gain global attention. What’s rarely discussed when these new access and article processing models are introduced is the paperwork, back-end technology and overall management required to implement the new program that works for all involved. This panel, comprised of a librarian, publisher, and researcher, will focus on the complexities of developing, implementing and using the infrastructures of different Read & Publish models and the challenges of developing a seamless experience for everyone.
From article submission to publication to final reporting, the panel will discuss the “hidden” impact that new workflows will have on stakeholders in scholarly communications. Time will be allotted for Q&A and attendee participation is encouraged.
The document provides an update on Talis Aspire, a reading list and content management platform. It summarizes improvements and growth in 2015, including a 27-38% year-over-year growth in page views and server requests on reading lists. It outlines continuous improvements in security, performance, and developer investment. It also discusses upcoming focus areas like improving the user experience, supporting digital content and textbooks, and integrating with library systems.
ALA Collections Review Presentation(070209)Greg Raschke
This document discusses challenges libraries face in collection development and management during difficult economic times. It outlines how collection reviews have evolved from 1995 to 2009 to increasingly rely on data-driven, evidence-based decision making including usage data, bibliometrics, and user feedback. The 2009 review emphasizes quantifying multiple data points to categorize content and identifying underperforming resources to reallocate funds. Ensuring the right content delivers high use and value relative to cost is key along with exploring new collaborative models.
Qualitative and Quantitative Methods in Electronic Collection ManagementSelena Killick
This document summarizes Selena Killick's presentation on evaluating big deal journal packages through qualitative and quantitative methods at Cranfield University. Cranfield University spends over £150 million annually, with 68% of its information expenditure going towards journal subscriptions in 2010-2011. Killick developed an approach using both quantitative metrics like downloads, costs, and usage trends, as well qualitative measures involving academic liaisons and analyzing reading lists and REF preferred journals. She created an Excel template to automate calculations from COUNTER and subscription data. The results helped inform collection decisions while justifying expenditures and demonstrating the value of resources.
Clay Shirky, Fantasy Football, and Using Data to Glean the Future of Library ...Greg Raschke
This document discusses moving from traditional supply-driven library collections to demand-driven collections using data analysis. It notes that collection budgets are unsustainable under traditional models and that data can help lower costs by making collections more precise and responsive to user needs. The document advocates analyzing usage data to modify collecting practices and asserts that demand-driven, user-focused models will become a larger share of budgets. It provides examples of how North Carolina State University uses data like usage statistics, citations, and user feedback to evaluate resources and make evidence-based decisions about collections.
Collection Intelligence: Using data driven decision making in collection mana...Annette Day
This document summarizes presentations given at the Charleston Conference on using data to inform collection management decisions. It discusses how the North Carolina State University Libraries used various types of data in journal cancellation and database projects. For journal cancellations, the libraries gathered campus feedback on proposed cancellations and weighted rankings based on department affiliation and other metrics. Usage statistics, costs, and impact factors were also considered. A Collection Views database was created to map expenditures to academic departments to analyze budget allocation. The libraries also calculated return on investment for journal backfile purchases to demonstrate value over multiple years as costs were divided by cumulative usage.
Access to Supplemental Journal Article Materials NASIG
Presented by Electra Enslow, Suzanne Fricke, Susan Shipman
The use of supplemental journal article materials is increasing in all disciplines. These materials may be datasets, source code, tables/figures, multimedia or other materials that previously went unpublished, were attached as appendices, or were included within the body of the work. Current emphasis on critical appraisal and reproducibility demands that researchers have access to the complete shared life cycle in order to fully evaluate research. As more libraries become dependent on secondary aggregators and interlibrary loan, we questioned if access to these materials is equitable and sustainable.
Achieving Acquisitions Efficiency with Talis Aspire - Laura Unwin, Rachel Sch...Talis
This document summarizes a presentation about using Talis Aspire reviews 2.0 software to improve acquisitions efficiency. It includes a demo of the software and discussions from the University of Liverpool and King's College London on their experience. The software allows libraries to more quickly determine how many copies of books are needed for courses, identify new editions, view comment histories, and set alerts. Both universities found it saves time by cutting out duplicate catalog checks and provides a holistic view of student needs.
Supporting Students: OER and Textbook Affordability Initiatives at a Mid-Size...NASIG
Presented by Jennifer L. Pate.
With support from the president and provost of the university, Collier Library adopted strategic purchasing initiatives, including database purchases to support specific courses as well as purchasing reserve copies of textbooks for high-enrollment, required classes. In addition, the scholarly communications librarian became a founding member of the OER workgroup on campus. This group’s mission is to direct efforts for increasing faculty awareness and adoption of OER. This presentation discusses the structure of the each of these programs from initial idea to implementation. Included will be discussions of assessment of faculty and student awareness, development of an OER grant program, starting a textbook purchasing program, promotion of efforts, funding, and future goals.
Talis Insight Asia-Pacific 2018 - Craig Milne and Kelly Johson, Griffith Univ...Talis
This document discusses Griffith University's use of reading list data from their Talis platform to improve management of electronic resources and drive cultural changes. Key points:
- Griffith implemented trimesters in 2017, complicating management of reading lists across multiple time periods.
- Their Talis platform rolls over reading lists each trimester but they clean, analyze, and transform the data using Excel and Tableau to calculate metrics like the percentage of required readings available online.
- This has helped them target conversion of print to electronic resources, identify issues if databases were cancelled, and get a better understanding of resource use to influence selection practices.
- Future goals include providing dashboard access to the data, analyzing usage at the school
Although we are past the ‘All MOOC All the Time’ hype of 2012, any announcement of the death of the MOOC is premature. Universities that began thinking about MOOCs then are just now ready for launch. Come and learn what is new in the world of MOOCs and what role content is playing in this new form of teaching and learning. Both Copyright Clearance Center and ProQuest SIPX have been supplying content into MOOCs with new and interesting models. Learn more about student uptake of both free and for-purchase content. Learn how libraries and publishers are handling challenges and opportunities in this new learning space.
This webinar is based on experiences of working over the past two years with a number of further education (FE) colleges to help them increase engagement with digital resources and library services. It draws on the recommendations of a number of librarians/learning resources managers on how they have increased engagement with, and use of, their resources. The emphasis will be on non-technical approaches to enhance student experience, learning and teaching.
Lis Parcell will share recommendations which will be particularly useful for librarians and learning resources staff in FE colleges, but may also be of interest to staff working in smaller university library services. Participants will be encouraged to contribute their own views on the challenges they face in increasing engagement with their digital resources and library services. We will also highlight further support available from Jisc in this area. Lis will co-present with Elizabeth Newbold, Library Manager at Activate Learning.
The document discusses how Griffith University Library is using reading list data to support its scholarly resource strategy and drive changes to collections. Key points include:
- Targeting print to electronic conversions and using reading list data to prioritize and negotiate bulk e-text purchases.
- Supporting discussions with publishers to trial and acquire e-texts.
- Working to increase the availability of required readings for Open Universities Australia courses online.
- Monitoring progress towards the goals of 95% of required readings available online by 2018 and reducing the physical collection footprint by 50% by 2020.
- Using reading list data to inform deselection projects and influence future reading selection.
This document summarizes changes to the librarianship model at Maynooth University in Ireland. It discusses moving from a subject-based model to a more functional model where librarians have broader roles. A staff survey found that communication can be improved and faculty want librarians to provide more training, visits to departments, and help with digital skills and resources. The librarians' roles were restructured into teams focused on engagement, teaching and learning, and research support. The goal is to increase collaboration across the library and better promote services to faculty and students.
This document discusses the challenges and opportunities of university library partnerships. The library serves two universities with a total of 7,500 students across two campuses. It is exploring new partnership models, including with online-only and international institutions. Managing expectations, support models, and workload is challenging with each new partnership configured differently. The library aims to demonstrate value through services like access solutions, teaching, and blended learning. Adapting services and skills like technology use, communication, and understanding new courses and partners will be important to grow partnerships successfully while balancing current and future needs.
The document discusses the University of Manchester Library's implementation of a CRM system from Microsoft Dynamics. The CRM system was first rolled out to three areas including the library. For the library, the CRM system aims to improve relationship management, collaboration, analysis, customer intelligence, and other goals. The implementation process involved requirements gathering, change management, and training activities. Benefits of the CRM system for the library include more effective relationship management, enhanced profiling of academics, and better reporting capabilities. Future plans include expanding usage of the CRM system for additional library functions such as tracking billable time and analyzing service development trends.
NISO Virtual Conference: Expanding the Assessment Toolbox: Blending the Old and New Assessment Practices
Keynote Address: The Value of Library-Provided Content: Assessing Usage and Demonstrating Impact
Megan Oakleaf, Associate Professor of Library and Information Science, iSchool at Syracuse University
Communications and context: strategies for onboarding new e-resources librari...NASIG
Presented by Bonnie Thornton.
This presentation details onboarding strategies institutions can utilize to help acclimate new e-resources librarians with an emphasis on strategies for effectively establishing and perpetuating communications with stakeholders.
Applying Performance Measurement to Safeguard Budgets: Qualitative and Quanti...Selena Killick
Selena Killick presented on applying both qualitative and quantitative metrics to evaluate electronic journal packages at Cranfield University. She discussed developing systematic and sustainable methods to measure usage statistics, coverage, value for money, and academic input to aid budgeting and cancellation decisions. Key metrics included downloads, cost per title, and input from liaison librarians and reading lists. Both types of data together provide a fuller picture of value to better justify expenditures and safeguard budgets.
The document discusses how university libraries are changing to meet student needs in light of rising tuition fees. It reports results from a survey of 23 UK university libraries. Most libraries purchased new information resources, deployed new content delivery strategies like patron-driven acquisition of e-books, and introduced service improvements like extended hours. The majority indicated the new fees regime was partly responsible for these changes by increasing focus on student experience. Case studies highlight specific initiatives at the Universities of Durham, Newcastle, and York to purchase more materials, expand spaces and services, and gather impact metrics.
This document discusses university league tables and how student outcomes factor into a university's reputation and rankings. It notes several problems with league tables, such as time lags in data and inconsistencies in methodology. The document then examines how the university currently performs in various league tables and the factors that rankings are based on. It proposes actions the university can take to improve its performance and position over time, such as increasing the number of good degrees awarded, improving student satisfaction scores, and encouraging more students to complete post-graduation outcome surveys. The goal is to genuinely enhance student outcomes rather than just manipulate league table results.
OER and Solving the Textbook Cost Crisis (University of Guelph #OAWeek)Nicole Allen
The document discusses the rising cost of college textbooks and how open educational resources (OER) provide an affordable alternative. It notes that textbook prices have increased 812% since 1978, far outpacing inflation and tuition increases. Most students report not purchasing required textbooks due to high costs. The document then introduces OER, which are freely available educational materials that can be legally adapted and shared. It provides examples of OER being used successfully at institutions like Tidewater Community College to reduce costs for students while maintaining or improving academic outcomes. The document encourages greater adoption of OER and ways people can get involved through open licensing, supporting faculty, and engaging students.
This document discusses Ann Roll's implementation of a demand-driven, e-preferred approval plan at Pollak Library, CSU Fullerton. With declining book budgets, the goal was to provide more electronic content. They merged their existing DDA plan with EBL into their print approval plan from YBP. Any titles available electronically would now be added to the DDA pool instead of receiving print. An analysis found 33% of past print approvals were simultaneously available as ebooks. The new plan aimed to save funds while increasing access. Initial results showed more titles in the DDA pool and funds saved compared to only receiving print. The plan was working so far but long-term effects would need monitoring.
Since October 2015 Stockholm University Library has managed
their journal subscriptions without using a subscription agent.
Instead they renew directly with each publisher. During this
breakout session they will share their experience of doing it
themselves. What are the pros and cons of not using an agent?
Are there cost savings to be had? What about the working hours
spent? And what’s the difference between the first and the second time renewing without an agent?
I was born in Mobile, Alabama and grew up in a family of 11. I currently live in Pittsburgh, PA and enjoy writing, reading, and taking walks. I am pursuing a career where I can utilize my experience to improve business operations and customer satisfaction. I have a high school diploma from Pennsylvania Virtual Charter School and an associates degree in Social Work from Community College of Allegheny County. I am working towards a bachelors degree from Pittsburgh University at Johnstown. My previous work experience includes being a library assistant at Beaverdale Public Library where I sorted books and repaired volumes. I have certifications in CPR and as a medical administrative assistant.
Modern-day slavery affects over 30 million people in 161 countries worldwide. Approximately 70% of victims are female and 50% are children. While the average price of a slave in 1809 was $40,000, today victims can be bought for as little as $90. Combating human trafficking and modern slavery will require global cooperation and new legal frameworks to protect victims and prosecute perpetrators.
Clay Shirky, Fantasy Football, and Using Data to Glean the Future of Library ...Greg Raschke
This document discusses moving from traditional supply-driven library collections to demand-driven collections using data analysis. It notes that collection budgets are unsustainable under traditional models and that data can help lower costs by making collections more precise and responsive to user needs. The document advocates analyzing usage data to modify collecting practices and asserts that demand-driven, user-focused models will become a larger share of budgets. It provides examples of how North Carolina State University uses data like usage statistics, citations, and user feedback to evaluate resources and make evidence-based decisions about collections.
Collection Intelligence: Using data driven decision making in collection mana...Annette Day
This document summarizes presentations given at the Charleston Conference on using data to inform collection management decisions. It discusses how the North Carolina State University Libraries used various types of data in journal cancellation and database projects. For journal cancellations, the libraries gathered campus feedback on proposed cancellations and weighted rankings based on department affiliation and other metrics. Usage statistics, costs, and impact factors were also considered. A Collection Views database was created to map expenditures to academic departments to analyze budget allocation. The libraries also calculated return on investment for journal backfile purchases to demonstrate value over multiple years as costs were divided by cumulative usage.
Access to Supplemental Journal Article Materials NASIG
Presented by Electra Enslow, Suzanne Fricke, Susan Shipman
The use of supplemental journal article materials is increasing in all disciplines. These materials may be datasets, source code, tables/figures, multimedia or other materials that previously went unpublished, were attached as appendices, or were included within the body of the work. Current emphasis on critical appraisal and reproducibility demands that researchers have access to the complete shared life cycle in order to fully evaluate research. As more libraries become dependent on secondary aggregators and interlibrary loan, we questioned if access to these materials is equitable and sustainable.
Achieving Acquisitions Efficiency with Talis Aspire - Laura Unwin, Rachel Sch...Talis
This document summarizes a presentation about using Talis Aspire reviews 2.0 software to improve acquisitions efficiency. It includes a demo of the software and discussions from the University of Liverpool and King's College London on their experience. The software allows libraries to more quickly determine how many copies of books are needed for courses, identify new editions, view comment histories, and set alerts. Both universities found it saves time by cutting out duplicate catalog checks and provides a holistic view of student needs.
Supporting Students: OER and Textbook Affordability Initiatives at a Mid-Size...NASIG
Presented by Jennifer L. Pate.
With support from the president and provost of the university, Collier Library adopted strategic purchasing initiatives, including database purchases to support specific courses as well as purchasing reserve copies of textbooks for high-enrollment, required classes. In addition, the scholarly communications librarian became a founding member of the OER workgroup on campus. This group’s mission is to direct efforts for increasing faculty awareness and adoption of OER. This presentation discusses the structure of the each of these programs from initial idea to implementation. Included will be discussions of assessment of faculty and student awareness, development of an OER grant program, starting a textbook purchasing program, promotion of efforts, funding, and future goals.
Talis Insight Asia-Pacific 2018 - Craig Milne and Kelly Johson, Griffith Univ...Talis
This document discusses Griffith University's use of reading list data from their Talis platform to improve management of electronic resources and drive cultural changes. Key points:
- Griffith implemented trimesters in 2017, complicating management of reading lists across multiple time periods.
- Their Talis platform rolls over reading lists each trimester but they clean, analyze, and transform the data using Excel and Tableau to calculate metrics like the percentage of required readings available online.
- This has helped them target conversion of print to electronic resources, identify issues if databases were cancelled, and get a better understanding of resource use to influence selection practices.
- Future goals include providing dashboard access to the data, analyzing usage at the school
Although we are past the ‘All MOOC All the Time’ hype of 2012, any announcement of the death of the MOOC is premature. Universities that began thinking about MOOCs then are just now ready for launch. Come and learn what is new in the world of MOOCs and what role content is playing in this new form of teaching and learning. Both Copyright Clearance Center and ProQuest SIPX have been supplying content into MOOCs with new and interesting models. Learn more about student uptake of both free and for-purchase content. Learn how libraries and publishers are handling challenges and opportunities in this new learning space.
This webinar is based on experiences of working over the past two years with a number of further education (FE) colleges to help them increase engagement with digital resources and library services. It draws on the recommendations of a number of librarians/learning resources managers on how they have increased engagement with, and use of, their resources. The emphasis will be on non-technical approaches to enhance student experience, learning and teaching.
Lis Parcell will share recommendations which will be particularly useful for librarians and learning resources staff in FE colleges, but may also be of interest to staff working in smaller university library services. Participants will be encouraged to contribute their own views on the challenges they face in increasing engagement with their digital resources and library services. We will also highlight further support available from Jisc in this area. Lis will co-present with Elizabeth Newbold, Library Manager at Activate Learning.
The document discusses how Griffith University Library is using reading list data to support its scholarly resource strategy and drive changes to collections. Key points include:
- Targeting print to electronic conversions and using reading list data to prioritize and negotiate bulk e-text purchases.
- Supporting discussions with publishers to trial and acquire e-texts.
- Working to increase the availability of required readings for Open Universities Australia courses online.
- Monitoring progress towards the goals of 95% of required readings available online by 2018 and reducing the physical collection footprint by 50% by 2020.
- Using reading list data to inform deselection projects and influence future reading selection.
This document summarizes changes to the librarianship model at Maynooth University in Ireland. It discusses moving from a subject-based model to a more functional model where librarians have broader roles. A staff survey found that communication can be improved and faculty want librarians to provide more training, visits to departments, and help with digital skills and resources. The librarians' roles were restructured into teams focused on engagement, teaching and learning, and research support. The goal is to increase collaboration across the library and better promote services to faculty and students.
This document discusses the challenges and opportunities of university library partnerships. The library serves two universities with a total of 7,500 students across two campuses. It is exploring new partnership models, including with online-only and international institutions. Managing expectations, support models, and workload is challenging with each new partnership configured differently. The library aims to demonstrate value through services like access solutions, teaching, and blended learning. Adapting services and skills like technology use, communication, and understanding new courses and partners will be important to grow partnerships successfully while balancing current and future needs.
The document discusses the University of Manchester Library's implementation of a CRM system from Microsoft Dynamics. The CRM system was first rolled out to three areas including the library. For the library, the CRM system aims to improve relationship management, collaboration, analysis, customer intelligence, and other goals. The implementation process involved requirements gathering, change management, and training activities. Benefits of the CRM system for the library include more effective relationship management, enhanced profiling of academics, and better reporting capabilities. Future plans include expanding usage of the CRM system for additional library functions such as tracking billable time and analyzing service development trends.
NISO Virtual Conference: Expanding the Assessment Toolbox: Blending the Old and New Assessment Practices
Keynote Address: The Value of Library-Provided Content: Assessing Usage and Demonstrating Impact
Megan Oakleaf, Associate Professor of Library and Information Science, iSchool at Syracuse University
Communications and context: strategies for onboarding new e-resources librari...NASIG
Presented by Bonnie Thornton.
This presentation details onboarding strategies institutions can utilize to help acclimate new e-resources librarians with an emphasis on strategies for effectively establishing and perpetuating communications with stakeholders.
Applying Performance Measurement to Safeguard Budgets: Qualitative and Quanti...Selena Killick
Selena Killick presented on applying both qualitative and quantitative metrics to evaluate electronic journal packages at Cranfield University. She discussed developing systematic and sustainable methods to measure usage statistics, coverage, value for money, and academic input to aid budgeting and cancellation decisions. Key metrics included downloads, cost per title, and input from liaison librarians and reading lists. Both types of data together provide a fuller picture of value to better justify expenditures and safeguard budgets.
The document discusses how university libraries are changing to meet student needs in light of rising tuition fees. It reports results from a survey of 23 UK university libraries. Most libraries purchased new information resources, deployed new content delivery strategies like patron-driven acquisition of e-books, and introduced service improvements like extended hours. The majority indicated the new fees regime was partly responsible for these changes by increasing focus on student experience. Case studies highlight specific initiatives at the Universities of Durham, Newcastle, and York to purchase more materials, expand spaces and services, and gather impact metrics.
This document discusses university league tables and how student outcomes factor into a university's reputation and rankings. It notes several problems with league tables, such as time lags in data and inconsistencies in methodology. The document then examines how the university currently performs in various league tables and the factors that rankings are based on. It proposes actions the university can take to improve its performance and position over time, such as increasing the number of good degrees awarded, improving student satisfaction scores, and encouraging more students to complete post-graduation outcome surveys. The goal is to genuinely enhance student outcomes rather than just manipulate league table results.
OER and Solving the Textbook Cost Crisis (University of Guelph #OAWeek)Nicole Allen
The document discusses the rising cost of college textbooks and how open educational resources (OER) provide an affordable alternative. It notes that textbook prices have increased 812% since 1978, far outpacing inflation and tuition increases. Most students report not purchasing required textbooks due to high costs. The document then introduces OER, which are freely available educational materials that can be legally adapted and shared. It provides examples of OER being used successfully at institutions like Tidewater Community College to reduce costs for students while maintaining or improving academic outcomes. The document encourages greater adoption of OER and ways people can get involved through open licensing, supporting faculty, and engaging students.
This document discusses Ann Roll's implementation of a demand-driven, e-preferred approval plan at Pollak Library, CSU Fullerton. With declining book budgets, the goal was to provide more electronic content. They merged their existing DDA plan with EBL into their print approval plan from YBP. Any titles available electronically would now be added to the DDA pool instead of receiving print. An analysis found 33% of past print approvals were simultaneously available as ebooks. The new plan aimed to save funds while increasing access. Initial results showed more titles in the DDA pool and funds saved compared to only receiving print. The plan was working so far but long-term effects would need monitoring.
Since October 2015 Stockholm University Library has managed
their journal subscriptions without using a subscription agent.
Instead they renew directly with each publisher. During this
breakout session they will share their experience of doing it
themselves. What are the pros and cons of not using an agent?
Are there cost savings to be had? What about the working hours
spent? And what’s the difference between the first and the second time renewing without an agent?
I was born in Mobile, Alabama and grew up in a family of 11. I currently live in Pittsburgh, PA and enjoy writing, reading, and taking walks. I am pursuing a career where I can utilize my experience to improve business operations and customer satisfaction. I have a high school diploma from Pennsylvania Virtual Charter School and an associates degree in Social Work from Community College of Allegheny County. I am working towards a bachelors degree from Pittsburgh University at Johnstown. My previous work experience includes being a library assistant at Beaverdale Public Library where I sorted books and repaired volumes. I have certifications in CPR and as a medical administrative assistant.
Modern-day slavery affects over 30 million people in 161 countries worldwide. Approximately 70% of victims are female and 50% are children. While the average price of a slave in 1809 was $40,000, today victims can be bought for as little as $90. Combating human trafficking and modern slavery will require global cooperation and new legal frameworks to protect victims and prosecute perpetrators.
Alisha Ford was born and raised in Pittsburgh, Pennsylvania, where she grew up with her two sisters and mother on the west side. After getting her GED in 2009, she began taking pharmacy technician classes but had to stop due to unfortunate circumstances. She later traveled to 44 U.S. states within a year, seeing and experiencing many things. Currently, Alisha is enrolled at the Pittsburgh Job Corps center, where she obtained certifications in HHA and CNA. She is also taking classes at Community College of Allegheny County to become a diagnostic medical sonographer.
This document contains a Jeopardy-style game about analyzing and summarizing data through various questions. It includes questions about mean, median, mode, range, quartiles, outliers, histograms, box and whisker plots, stem and leaf plots, and other statistical concepts. The questions cover data sets involving quiz scores, pets owned, weekly incomes, distances from school, and more.
Pharrell Williams is a musician and producer born in Virginia Beach, Virginia on April 5, 1973. He has produced albums under his own name as well as for other artists through his record labels Billionaire Boys Club and Ice Cream. Williams is considered a role model and true genius in the music industry.
This document contains a Jeopardy-style game about analyzing and summarizing data through various questions. It covers topics like mean, median, mode, range, quartiles, box and whisker plots, histograms, and stem and leaf plots. The questions are multiple choice or require numeric answers about concepts like lower quartiles, modes, ranges, medians, and interpreting various data visualizations.
Strategic Metrics, presented at the Leadership Seminar on Strategy, Assessment and Service Development. University of Lund, Sweden. 19th September 2012. Presentation by Selena Killick, Cranfield University. Presentation discusses the need for assessment of Library Strategies and some of the techniques available to achieve this.
Performance and innovation culture in academic libraries: the role of LibQUAL...Stephen Town
J. Stephen Town, Cranfield University.
Evaluation of Library & Information Services: Does it lead to innovation and effectiveness?
November 16-17
Vilnius, Lithuania
The stories we can tell ebook usage in academic librariesPamela Jacobs
Presented at the Electronic Resources & Libraries conference in Austin, TX on March 18, 2014. With Jane Schmidt, Ryerson University and Klara Maidenburg, Scholars Portal.
Measuring our relationships with academic colleaguesmichelle_blake
Cranfield University libraries created an in-house customer relationship management tool using the open source Plone content management system to record and analyze interactions with academic colleagues. The tool allows library staff to create detailed records of customers, discussions, and courses to gather qualitative data on resource use. This information is used to identify service gaps, target feedback, and continually improve the library's strategy. The benefits of the new system include increased efficiency, accessibility of information for all staff, automated reporting capabilities, and stronger evidence to inform impact assessments.
Supporting world-class research with ebooks at the University of OttawaLibrary_Connect
Katrine Mallan, Head of Acquisitions from the University of Ottawa explores the role of the library in growing a world-class research university with a collection that ranks among the top 5 research libraries in Canada.
The presentation uncovers challenges and opportunities and looks at the impact on daily workflow for librarians. Through sharing in the overarching goals of the university, librarians can ultimately spend more time on teaching, researching and developing innovative library services.
Presented on June 26, 2014 at the Elsevier APAC eBooks Forum held in Brisbane, Australia.
The Emergence of Research Information Management (RIM) within US LibrariesOCLC
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This presentation was provided by Steve Hiller of The University of Washington Libraries, during the NISO Forum "Performance Measures and Assessment" held on June 1, 2009
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The presentation slides for a half-day workshop that reviews the methods to identify the value of the academic library for students, faculty and the college or university itself.
The survey assessed library clients' perceptions of service strengths and weaknesses. 1148 responses were received from various campus locations and client categories. Results showed clients believe library staff quality is most important and the library performs highest in this area. No factors had a performance-importance gap greater than 2, indicating the library is meeting or exceeding expectations. Areas to watch include computer access and adequacy of the collection, which were important but had lower performance scores. The recommendations are to prioritize issues using both the analyses and verbatim client comments.
The document discusses the changing landscape for university libraries. It summarizes the context of higher education funding cuts in the UK and increased globalization and technology. It then provides an overview of the University of York library, including key facts, governance structure, and strategy to support research, teaching and learning. The library is focusing on developing services for researchers, teachers and students and measuring quality through surveys and indicators.
Continuing adventures of library learning analyticsSelena Killick
Paper co-authored with Richard Nurse and Helen Clough; presented at the Library Assessment Conference 2018, Houston. Explores student attendance at Library online training sessions and their attainment scores.
This document summarizes a library assessment conference that took place on December 7th, 2018. The conference covered identifying stakeholder priorities, delighting stakeholders, and communicating library value loudly. Attendees participated in activities to identify their stakeholders and how the library meets stakeholder needs and priorities. They were instructed to capture evidence of library impact on post-its and design a coaster to communicate impact to stakeholders in a concise way. Recommended books on library assessment and putting assessment data to work were presented.
This document summarizes a conference presentation about advocating for libraries by identifying stakeholder priorities, delighting stakeholders, and communicating the value of libraries loudly. The presentation outlines engaging in activities to identify each stakeholder group's interests and priorities and collect evidence of how the library achieves its goals. It emphasizes the importance of communicating assessment results and provides resources for determining a library's impact.
Exploiting customer relationship management analytics to improve the student ...Selena Killick
The document discusses how the Open University Library is using customer relationship management analytics to improve the student experience. It outlines how the library collects and analyzes data on student library inquiries to better understand inquiry patterns, predict future demand, and proactively support students. This allows the library to optimize staffing, create targeted communications and training, and identify opportunities to improve systems and learning design based on inquiry data and trends. The goal is to empower students and shift to a more proactive support model through exploiting customer relationship management analytics.
Taking the Holistic View: Building a customer feedback database.Selena Killick
Presented at the Relationship Management in HE Libraries Workshop on Action planning, April 15th 2016, LSE, London. Presentation discusses the development of a customer feedback database designed to inform business reporting and service development planning.
Commonalities in LibQUAL+® (Dis)satisfaction: An international trend?Selena Killick
This document summarizes research comparing satisfaction and dissatisfaction levels across different dimensions of library services, such as affect of service, information control, and library as place. The research analyzed data from 19 European libraries and the ARL LibQUAL+ consortium in 2013, with over 41,000 total respondents who were primarily undergraduate students. Respondents' satisfaction and dissatisfaction were defined based on whether their perceptions met or exceeded their minimum and desired expectations. The results showed some commonalities in which dimensions had higher satisfaction and dissatisfaction levels between the European and ARL samples. Differences in satisfaction levels across user groups like undergraduates, graduates, and faculty were also examined.
Using LibQUAL+® to Identify Commonalities in Customer Satisfaction: The Sec...Selena Killick
What is the key to library user satisfaction? Can LibQUAL+® help in the quest for delivering a quality library service? The purpose of this paper is to present international research into library customer satisfaction as measured by the LibQUAL+® survey methodology. Commonalities of satisfaction and dissatisfaction have been identified which influence the customers overall view of the library. This knowledge can be used to further increase customer satisfaction through targeting these areas for service improvement.
LibQUAL+®: The UK & Irish Experience, presented at the Library Assessment Seminar and LibQUAL+® Share Fair. University of Lund, Sweden. 20th September 2012. Presentation by Selena Killick, Cranfield University. Presentation discusses the use of LibQUAL+® in the UK and Ireland since 2003, presenting longitudinal data results, lessons learnt and outcomes of actions.
This document summarizes several initiatives by the Association of Research Libraries (ARL) related to assessing library services. It discusses LibQUAL+, a survey tool used to measure user perceptions of service quality, and how it has been implemented in the UK through SCONUL. It also introduces TechQUAL and ClimateQUAL as additional assessment tools for IT services and organizational culture, respectively, and provides examples of results from trials of these tools in UK universities.
LibQUAL+ in Ireland and the United KingdomSelena Killick
Abstract
This paper reports on the use of the LibQUAL+ library customer satisfaction survey tool by Ireland’s Consortium of National and University Libraries (CONUL), and the Society of College, National and University Libraries (SCONUL), in the United Kingdom. The paper discusses the consortium composition, the expectations of the customers and how these have changed over time, and the perceptions of the library service in Ireland the UK. Demonstrable outcomes from LibQUAL+® at a local and national level are also presented.
Approach
LibQUAL+® is a library service quality survey instrument developed by the Association of Research Libraries (ARL) in association with Texas A&M University. A consortium of CONUL and SCONUL member libraries has been successfully running LibQUAL+® in Ireland and the UK since 2003. To date more than 70 UK and Irish Higher Education Libraries have implemented the survey providing a wealth of data on the quality of academic library provision. This paper will examine the composition of the consortium and its implementation patterns. The results of the surveys at a national and international level will be discussed, providing a comprehensive picture of the performance of UK and Irish academic libraries. Additional statistical analyses are also presented which review users’ expectations of libraries, how these are changing over time, and how successful libraries are at meeting these expectations.
Findings
The LibQUAL+® survey results from Ireland and the UK College & University participants since 2003 are presented. Emphasis is placed on the users’ desired expectation mean scores as an indication of changing concerns amongst various library user groups. Trend analysis of how well libraries have been responding to and meeting these expectations is also presented. Examples of best practice identified from the data will be discussed, highlighting where lessons can be learnt.
The paper presents evidence that users expectations may not be changing as rapidly as technology developments might suggest, and that there is still a
desire for the physical academic library despite the increasing demand for electronic resources. Customer perceptions of library services have increased since 2003 indicating the results of action taken has had a positive impact. The opportunity for improvement does however remain, encouraging us to strive to further in our quest for the perfect library service.
Value
This paper will be of interest to those involved in library surveys or other methods of listening to users. In particular it may assist the development of deeper understanding of library users’ expectations in a changing environment, and will also therefore be of value to all those concerned with library strategy and development.
Presentation delivered at the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Presents the findings of the SCONUL LibQUAL+ Results from 2003 to 2011.
What do they want now? Qualitative regrounding of the LibQUAL+ survey.Selena Killick
Presentation delivered at the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Presents the findings of a qualitative research project into the expectations of UK academic higher education library customers.
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Electronic Collection Management: How statistics can, and can't, help.
1. Electronic Collection
Management:
How statistics can, and
can’t, help.
Surviving the recession: maximising your value
ASLIB Engineering & Technology Group
Aerospace & Defence Librarians Group
John Harrington Selena Killick
Head of Information Services Library Quality Officer
2. Introduction
• Institutional, financial and strategic context
• Previous methods used to review journals collections
• Role of qualitative and quantitative measures
• What these measures can and cannot tell us
3. Cranfield University
• The UK's only wholly postgraduate university focused
on science, technology, engineering and
management
• One of the UK's top five research intensive
universities
• Annual turnover £150m
• 40% of our students study whilst in employment
• We deliver the UK Ministry of Defence's largest
educational contract
4. Key Drivers
• Financial realities
• Demonstrating value for money
• Strategic alignment
• Research Excellence Framework (REF)
• Income
Mission critical
• Reputation
6. Expenditure on
Resources
Cranfield University
Information Provision Expenditure
by Format 2009-10
0%
8%
29%
Books inc. special collections
Total Journals
e-Books
58% Other databases
Other digital documents
4%
7. How do we demonstrate that the collection
is meeting the needs of the University?
8. Previous Techniques
Used:
Annual journals review using the follow data
• Circulation figures – issues and renewals
• “Sweep survey” to capture in-house use
• Journal contents page requests
• Download figures
• Journal prices v the cost of ILL requests
More recent focus on “cost per download”
9. New Approach
Quantitative: Qualitative:
• Size • Academic Liaison
• Usage • Reading Lists Review
• Coverage • REF Preferred
• Value for Money
13. Our Approach
• What has everyone else done?
• Analysing Publisher Deals Project
• Storage centre
• Excel training
• Template design
14. Basic Metrics
• Number of titles within a package
• Total annual full-text downloads
• Cost:
• Core titles
• e-Access Fee
• Total costs
15. Value Metrics
• Average number of requests per title
• Average cost per title
• Total cost as % of information provision expenditure
• Cost per full-text download
• Average download per FTE student/staff/total
• Average cost per FTE student/staff/total
17. Subscribed Titles
• Reviewing performance of core collection
• REF Preferred?
• Popular?
• Three year trends in cost / downloads / CPD
• Cost / Downloads / CPD categorised:
• Zero
• Low
• Medium
• High
• Cancel?
18. Popular Titles
• Which titles are the most popular?
• Top 30 titles in the package
• Three year trends in downloads
• REF Preferred?
• Subscribed title?
19. Considerations
• When to measure from/to?
• calendar, financial/academic, or contract year?
• Which titles make up our core collection?
• Do we have access to all of the „zero use‟ titles?
• What constitutes Low/Medium/High?
• What about the aggregator usage statistics?
• Do we trust the usage statistics?
• What is the size of the target population?
22. Academic Liaison
• Who‟s using it?
• Why?
• How?
• How valuable is it?
• What will be the impact if we cancel?
• Teaching?
• Research?
23. Quantitative on the
Qualitative:
Analysis on the five REF Preferred Recommended
Journals Lists:
• Overlapping titles
• Unsubscribed titles
• Financial shortfall
• Current recommended subscribed titles
• Usage data
24. Reading List Review
Qualitative analysis on course reading lists:
• What are our academic recommending?
• Where is it published?
• How often is it recommended?
• Are there alternatives?
26. What they can do:
• Both qualitative and quantitative measures tell the
story of the resource
• Aid decision making
• Justify procurement
• Safeguard budgets
29. Closing thoughts
• Is it worth investing in this?
• Qualitative & Quantitative
• Danger of relying on cost-per-download
30. Looking Ahead
• Review of all budgets
• All Resources
• Systems
• Staff
• Services
• Demonstrating Value and Impact
• Resources
• Services
31. Thank You
Selena Killick John Harrington
Cranfield University Cranfield University
s.a.killick@cranfield.ac.uk j.harrington@cranfield.ac.uk
Tel: 01793 785561 Tel: 01234 754477