1. GABRIELA VELASQUEZ
1221 Christian Ct Virginia Beach, VA 23464 | (951)322-8535 | Gabriela.velasquez24@gmail.com
CAREER OVERVIEW
Hardworking and disciplined professional looking to transition from a successful
career in the military to the civilian workforce. Dedicated to Customer Service and
customer satisfaction to contribute to company success. Focused, motivated and
ambitious. Self-directed professional always seeking new responsibilities. Highly
enthusiastic customer service representative with 5 years client interface
experience.
CORE STRENGHTS
Strong organizational skills
Active listening skills
Energetic work attitude
Inventory control familiarity
Adaptive team player
Trained in emergency response
General math skills
Payment handling experience
Detail oriented
Multi-tasking management
Strong verbal communication
Fluent in Spanish
Excellent research skills
Microsoft Word, Excel, PowerPoint
ACCOMPLISHMENTS
Customer interface
Received employee of the month for great customer service.
Assisted 50 customers regarding store products and style in one month.
Effectively processed federal and state taxes for Spanish speaking customers.
Evaluation and Analysis
Analyzed data and provided recommendations which resulted in adoption of
new time-saving equipment.
Quality Control
Saved 75% on supply costs by working closely with contractors to ensure
components met military quality standards.
Machine Operator
Promoted to Lead Machinist within 3 years of employment.
2. Page 2
EXPERIENCE
Jan 2016-
present
Bilingual Tax preparation specialist, Liberty Tax Services
Prepared a total of 20 individual tax returns for filing.
Seek out optimal tax deduction for every client.
Researched applicable tax information to improve knowledge
and better serve customers.
Analyzed tax documents, determined deductions, and prepared
both federal and state tax returns.
June 2009 –
April 2015
Machinist Repairman Second Class Petty Officer, U.S. Navy
Effective decision-maker in high-pressure environments.
Worked under strict deadlines and responded to service
requests and emergency callouts.
Served as the departments’ only bilingual Spanish/English
customer service representative.
Completed multiple fire prevention safety training.
Trained, directed and instructed 3 apprentices.
Manufactured quality products before deadlines.
Calculated and set controls to regulate machining factors like part, speed,
feed, coolant flow, depth and angle of cut and clamping methods.
Operatedhandtools,drill presses,rivetingmachinesandtapburners.
January
2008- June
2008
Sales associate, Zatari’s clothing store
Processed an average of 30 transactions each day in a timely
manner.
Answered customer’s questions and addressed problems and
complaints in person and via phone.
Maintained visually appealing and effective displays for the entire
store.
Helped customers select products that best fit their personal
needs.
Kept the showroom clean and maintained neat, orderly product
displays.
Unloaded trucks, stocked shelves and carried merchandise out on
the floor for customers.
Marked clearance products with updated price tags.
EDUCATION
3. Page 3
07/2015-
present
Veterinary Technician Associates, Penn Foster College
03/2007-
11/2008
Digital Graphic Design, Reedley Community College
LANGUAGE
Bilingual Spanish/English
Fluent Reading/writing Spanish
