This document provides a summary and resume for Frank Deming II. It summarizes his experience as an Operations/Customer Service Manager for ProctorU for over 2 years, where he ensured daily online operations and produced daily reports. It also lists his education as a Bachelor of Science in Theater from the University of Montevallo and additional experience in customer service and shipping/receiving roles. Key skills listed include team leadership, goal orientation, detail orientation, and proficiency with MS Office and Google Suite.

1. Frank Deming II
Cell: 646-627-0486- demingf@gmail.com
Summary
Manager with more than 2 years experience in retail sales and 3 years management experience and
clerical experience. Is highly skilled at overseeing operations and employees locally and remotely across
the country. Excels at providing customer support and satisfaction, and ranked at the top of collegues in
annual performance reviews.
Education
Bachelor of Science : Theater
University Of Montevallo - Montevallo, AL
Experience
Operations/Customer Service Manager
July 2015 to Current
ProctorU - Hoover, AL
Ensured the success of day-to-day online operations.
Produced daily reports with 1,000-5000 appointments per day.
Ensured these reports were completed correctly, on time, and efficiently.
Maintained day-to-day staffing levels to ensure customer satisfaction while maintaining efficiency.
Optimized employee productivity
Senior Customer Service Representative
January 2014 to July 2015
ProctorU - Hoover, AL
Assisted managers in day to day tasks.
Maintained proctoring standards.
Assisted with technical issues.
Completed a high volume of exam start up procedures.
Shipping and Receiving Supervisor
May 2010 to October 2012
Follett Education - Montevallo, AL
Computed sales prices, total purchases and processed payments.
Described merchandise and explain operation of merchandise to customers.
Placed special orders and called other stores to find desired items.
Recommended merchandise based on customer needs.
Operated a cash register to process cash, check and credit card transactions.
Administered all point of sale opening and closing procedures.
Guided customers in choosing items that reflected personal style and shape.
Facilitated monthly and quarterly physical inventory counts.
Summary of Skills
MS Office Proficiency Team leadership
Goal-oriented Detail-oriented
Google-Suite Proficiency Multi Line Phone Experience
Analytical problem solver Friendly and cheerful
Data collection and analysis Appreciation for technology