1. Mary Everett
1141 B Spartan DR, Canutillo, T.X. 79835
Cell (915)703-8379: maryusaangel@aol.com
Summary
Office Specialist with experience in multitasking, cross training and professional customer skills.
I Am known for dedication to providing maximum customer care. I have over 10 years of
working well under pressure and meeting deadlines. I also have experience and empathy for
customers and my skills include: Medical Office Management Medical Billing & Coding
Medical Records Management 50 wpm @94%accuracy 100 kpm @ 100% Bookkeeping &
Filing Taking Patient Vitals medical software patient Microsoft application ICD-9-
CM/CPT/HCPCS Patient Scheduling CPR Certified Patient Education HIPAA Certified CMS
1500 proficient. Reliable Customer Service Representative with extensive track record in
demanding sales and account management environments. Professional educator with an
extensive background in adult developmental studies. Creates a cohesive learning environment to
foster student success. Expert instructor who uses innovative techniques and enthusiasm to
engage students. Accurate versed in database management. Strong organizational, technical and
analytic skills.
Highlights
Dependable and reliable Courteous and polite
demeanor
High ethical standards Decision-making under
pressure
Professional demeanor High ethical standards
Decision-making under pressure Strong organizational skills
Local routes understanding Seasoned in conflict resolution
Strong organizational skills Sharp problem solver
Active listening skills Courteous demeanor
Seasoned in conflict resolution Management of remote
employees

2. Sharp problem solver Scheduling
Courteous demeanor Microsoft Office proficiency
Energetic work attitude Spreadsheet management
Large cash/check deposits expert Understands grammar
Inventory control familiarity Claims appeal procedures
Telephone inquiries specialist Perfect attendance record
Customer service expert Customer service-oriented
Telecommunication skills Strong interpersonal skills
Skilled multitask Resourceful
Focused on customer satisfaction Strong problem solver
Deadline-oriented Computer-savvy
Time management Excellent communication skills
Microsoft Office proficiency Self-directed
Meticulous attention to detail Results-oriented
 HIPAA compliance Issue resolution
 Medical billing Establishing goals and setting
priorities
 Responsible driver Manual labor skills
 Excellent sense of direction Computer literate
 Time management skills Customer service experience

3.  Local routes understanding OSHA regulatory compliance
 Excellent research skills Understands medical procedures
 Strong knowledge of medical of vitals Microsoft Fluent in Spanish
 Word, Excel, PowerPoint Excellent multitask
 Planning/coordinating Engaging personality
 Team leadership Proven leader
 Reliable and punctual Delivers exceptional customer
service
 Cash handling Math and language skills
 Reliable team worker Neat, clean and professional
Accomplishments
Research: Research and developed teamwork which resulted in positive outcome.
Documentation: Drafted documents for internal meetings.
Presenting: Demonstrated strong communication skills through activity or presentation.

4. Experience
Allied Barton Security Service: Security Officer-Continental Automotive, Santa Teresa, N.M
May 31, 2013 to December 31, 2015
 Current Guard Card from State of New Mexico level 1
 Security Surveillance Camera Monitoring
 First Aid, CPR Certified
 Hand-held Devices: two-way radio, Electronic Patrol wand
Controlled all the access to warehouse in front also where trailers were coming in and out
of warehouse, screened visitors and truck drivers in an efficient manner in order to expedite their
admittance to the warehouse. Monitored entrances and exits to prevent unapproved or unlawful
entry of people or vehicles. Monitored outside yard prevent theft of property from trailers,
patrolled premises either on foot or own vehicle in and out of warehouse to secure. Checked
incoming packages in and out in front as well, checking employees belongs to prevent of
property loss. Traffic control outside and inside warehouse while truckers park into doors and
receiving them inside to register while they wait. Receiving incoming calls and dispatch them
out personals, while having monitoring cameras on grounds and customer care. Provided a
visible deterrence to crime, prohibited activities, or suspicious activities in the warehouse or
outside the premises, wrote accurate, clear, and legible reports. Comply with all laws, post order,
and code of ethics of Allied Barton Security Service while maintain neat and exemplary
appearance while in uniform and maintain a positive customer service relationship with staff and
visitors. Obtained signatures needed to complete and process all paperwork in a timely manner.
Answered customer questions regarding shipments
Domino's Pizza: CSR/Driver El Paso, TX
January 2005 to January 2010
Maintained up-to-date knowledge of store policies regarding payments, returns and
exchanges. Prevented store losses using awareness, attention to detail and integrity. Trained four
new employees. Developed highly empathetic client relationships and earned reputation for
exceeding sales goals. Cross-trained and provided back-up for other customer service
representatives when needed. Computed accurate sales prices for purchase transactions. Worked
as a team member performing cashier duties, product assistance and cleaning. Expressed
appreciation and invited customers to return to the store. Managed quality communication,
customer support and product representation for each client. Worked under strict deadlines and

5. responded to service requests and emergency call-outs. Interacted with customers and retail
buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general
inquiries from members, staff, and clients via mail, e-mail and fax. Assisted customers with store
and product complaints. Guaranteed positive customer experiences and resolved all customer
complaints. Processed and issued money orders for customers. Maintained adequate cash supply
in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely
manner and guaranteeing high level of customer service. Accurately logged all daily shipping
and receiving orders. Stocked and rotated inventory regularly. Performed store opening duties,
including counting cash drawers and checking all equipment for proper functioning. Organized
the store by returning all merchandise to its proper place. Processed merchandise returns and
exchanges. Verified that information in the computer system was up-to-date and accurate.
Completed a daily per-trip inspection checklist before first delivery of the day. Selected the most
efficient routes in compliance with delivery instructions and fuel policy. Presented customers
with bills and receipts and collected payments for goods delivered. Checked vehicle's fluid levels
and tire pressure and scheduled any required repairs. Established long-term customer
relationships through prompt and courteous service. Resolved customer complaints and adjusted
orders. Operated motor vehicles in a safe and efficient manner. Processed payments by accepting
cash, checks and credit card payments. Verified loads against shipping papers. Met and surpassed
productivity targets and quality standards. Notified branch management of any vehicle safety
concerns and issues. Obtained signatures needed to complete and process all paperwork in a
timely manner. Answered customer questions regarding shipments. Handled merchandise in
accordance with product handling standards. Verified sales orders before loading and unloading
merchandise. Reported any errors found on delivery documents to supervisor. Evaluated
customer needs and determined appropriate action, referring their questions to management
when necessary. Loaded and unloaded merchandise at stores and vendor locations. Pulled
customer tickets to fulfill orders. Inspected and maintained gas, oil and water levels as well as
tires, lights and brakes. Obtained signatures on all invoices and credits.
Domino’s Pizza: CSR, El Paso, TX
May 1998 through June 2000
Processed and issued money order for customers. Maintained adequate cash supply in
cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely
manner and guaranteeing high level of customer service. Accurately logged all daily shipping
and receiving order. Stocked and rotated inventory regularly. Performed store opening duties,
including counting cash drawers and checking all equipment for proper functioning. Organized
the store by returning all merchandise to its proper place. Processed merchandise returning and

6. exchanges. Verified information in computer system is up-to-date and accurate. Present
customers with bills, receipts and collected payments for goods delivered.
Circle K: Second Assistant Manager/CSR, El Paso, TX
January 1995 to January 1998
Maintained up-to-date knowledge of store policies regarding payments, returns and
exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized
weekly sales reports for the sales department to track product success. Cross-trained and
provided back-up for other customer service representatives when needed. Worked as a team
member performing cashier duties, product assistance and cleaning. Prepared and sold broad
range of customized merchandise to individuals and commercial accounts. Interacted with
customers and retail buyers to follow-up on shipping statuses and expedited orders.
Successfully interacted with customers and retail buyers to expedite orders. Resolved
product/policy issues and shared benefits of new technology. Processed and issued money
orders for customers. Guaranteed positive customer experiences and resolved all customer
complaints. Accurately logged all daily shipping and receiving orders. Managed cash stock and
inventory balances accurately. Recommended, selected and helped locate merchandise based on
customer needs and desires. Communicated all merchandise needs or issues to appropriate
supervisors. Stocked and rotated inventory regularly. Organized the store by returning all
merchandise to its proper place.
Education
Ashford University: Bachelor of Arts in Law Enforcement Jan. 26, 2016, San Diego, CA
online/off-campus
 Major in bachelor of Arts in Law Enforcement in progress.
University of Phoenix: Bachelor of Science Criminal Justice in
Administration/Management 2014, Santa Teresa, New Mexico
online/on-campus
 Major in bachelor of Science in Criminal Justice in Administration/Management 3.08
GPA currently not enrolled having 54 credits unofficial transcript.

7. Kaplan College: Medical Office Specialist 2001, El Paso, TX
On-campus
 Minor in medical office 3.0 GPA attended Kaplan conference in 2011 Advanced
coursework in billing and coding top 10% of class Microsoft Office Applications, data
Entry Office Assistant. Coursework in Distributed Computing, Networks and Databases
North West Campus Community College: Correction Officer 1996, El Paso, TX
 Coursework in basic in correction officer.
Anthony High School: Diploma, 1993- Anthony, TX
 Member of FHA, Band club, 2.9 GPA in history, science, and math Academic
Achievement Award.
Additional Information
 Fluent in English and Spanish
 type 80 words per min
 customer care
Certifications & License
 CPR Certification by the Red Cross Heart Association
 State of New Mexico Security Level 1 Security Officer
 Volunteer at FCI LA TUNA in Anthony, T.X 1993-1995
 Received Honor in history, science, and math back 1993
 Revived award for volunteer of the year for FCI LA TUNA.
 Employee of the month at dominions pizza