The document is a resume for Brian E. Adkinson. It summarizes his education, which includes a Master's in Business Administration from Argosy University, and lists his relevant work experience in customer service and technical support roles over the past decade at companies like Genesco, Asurion, Comcast, T-Mobile, and Sprint. It indicates he is seeking long-term, flexible employment that offers opportunities for advancement.

1. Brian E. Adkinson 180 Wallace Road, Apt C-13 Nashville TN, 37211
B.E.Adkinson@Gmail.com • Cellular 615-596-0129
Summary
Seeking all opportunities that are long term employment & supportive to my plans to continue my
education. I am seeking an opportunity that enables flexible hours and provides a friendly work
environment which opportunities for advancement.
Education
Argosy University- Nashville, Tennessee 2012-December 2017
Master’s in Business Admin
Motlow State Community College – Smyrna, Tennessee 2004-2005
Experience
Genesco Inc. April 2015-Current
Customer Service Rep
● Assisted customers with setting up orders on shoes and other related merchandise.
● Delegated customers with tracking related orders through UPS, and educated the customer about
the estimated time of arrival for orders.
● Troubleshooting orders local and regional retailers Made sure all info is updated adequately.
Asurion Call Center-Verizon Wireless Sept 2013 to April 2015
Mobile Tech Support
● Assisted customers with setting up email on smart devices and other related accounts.
● Delegated customers with applications related to locating smart phones, and educated the
customer about the functionality of chosen device.
● Troubleshooting smart phones, and email accounts. Made sure all devices are updated
adequately.
Comcast Call Center May 2013-August 2013
Tech Support Representative
● Assisted customers with troubleshooting their High Definition Televisions and services.
● Resolved escalations regarding missed appointments and trouble calls to customers’ residents.
● Provided timely and accurate documentation, Followed each customer request.
● Delegated customers with other services tailored for their needs.
Asurion Call Center via Staff mark September 2012 to March 2013
Mobile Tech Support
● Assisted customers with setting up email on smart devices and other related accounts.
● Provided customers with applications related to locating smart phones, and educated the
customer about the functionality of chosen device.
● Troubleshooting smart phones, and email accounts. Made sure all devices are updated
adequately.
T-Mobile Call Center, Nashville, TN December 2011 to September 2012
Customer Service Representative-CSM-1
● Commission based salary; selling mobile devices to new or existing customers.

2. ● Answered Bill and account related questions and issues concerning devices.
● Assisted customers with insurance claims, and device exchanges.
Sprint Talk-Wireless, Goodlettsville, TN May 2008 to December 2011
Store Manager
● Commission based salary; selling mobile devices and wireless Internet as well as home phone
service.
● Delegated with many employees to make sure the store is running in an adequate manner.
● Kept others informed of discrepancies and shortages that have occurred.
Circuit City, Franklin, TN November 2007 to April 2008
Customer Support, Home Audio Specialist
● Selling products on hourly based non-commission sales
● Made sure inventory was stocked and kept up to date
● Ensured sure all associates made all weekly & bi-weekly quotas
Kohl’s Department Store, Smyrna, TN August 2007 to November 2007
Replenishing Team
● Assisted with the setup of a newly opened store; assembled racks and aisles assembled signage
and advertisements.
● Unload truck and replenish sales floor daily
● Delegated with inventory management.
Wal-Mart, Nashville, TN November 2006 to April 2007
Sale Associate/Electronic Dept.
● Delegated with set-up of a newly established location.
● Assembled racks & aisles; put items in designated area; made sure that items are neatly
arranged and inventory is accurate.
● Assisted manager in all projects pertaining to the Electronics Dept.
References:
Clyde Hereford
Self-Employed –IT Specialist
615-556-9279
April Washington
Subject Matter Expert, Verizon - Asurion
313-790-2107
Neal Colson
Mobile Tech Support Trainer - Asurion
615-243-9928