1. PATRICK CALVERT
5986 John Jackson Drive, Williamsburg, VA 23188
H: 757-345-2655, C: 757-291-3889
patrickcalvert@yahoo.com
Summary
Currently seeking employment in an Information Technology professional role to develop my
hands-on experience in a professional atmosphere.
Education
Centura College, Associates Degree Information Technology Specialist, Graduated with Honors,
3.8 GPA, Graduated 2008
• Computer Repair Technician at Centura College
• Manage PC, repaired desktops, and laptops.
• Maintained an efficient working environment and quickly resolve customer issues.
• Analyze technical problems, schedule assignments, and approve all completed
work.
• Produce estimates, invoice repairs, and order parts.
• Create, modify, and perform upkeep of files through menu-driven, command line,
and graphic interfaces.
• SOFTWARE: MS Office (Word, Excel, Outlook, PowerPoint).
Associate of Applied Science, Business Technology
Valley College - Beckley, West Virginia
3.8 GPA, Graduated 1996
Highlights
 Team management
 Microsoft Word proficiency
 Windows proficiency
 Microsoft Outlook proficiency
 PowerPoint proficiency
 Certificate of completion for
Microsoft Excel Online course
 Meticulous attention to detail
 Focused on customer satisfaction
 Skilled multi-tasker
 Scheduling
Experience
Food Lion – Norge, Virginia
Front End Lead March 2016 to Present
 Greeted and assisted every customer.
 Supervised and delegated duties to team members.
 Stocked, back stocked, and straightened merchandise.
 Handled all cash deposits and reconciling of cash drawers, worked in cash office preparing
and finalizing paperwork.

2. Direct Tools – Williamsburg, Virginia
Assistant Manager May 2015 to March 2016
 Devised and implemented procedures to increase profit and customer satisfaction.
 Delivered excellent customer service by greeting and assisting each customer.
 Addressed customer inquiries and resolved complaints.
 Opened and closed store, including handling nightly deposits.
 Reorganized the sales floor to meet company demands.
 Conducted inventory counts.
 Performed inventory counts for whole store.
 Wrote order supply requests to replenish merchandise.
Fresh Market - Williamsburg, Virginia
Grocery Specialist March 2014 to May 2015
 Delivered excellent customer service by greeting and assisting each customer.
 Addressed customer inquiries and resolved complaints.
 Stocked and back stocked inventory when shipments were received.
 Reorganized the sales floor to meet company demands.
 Conducted inventory counts.
 Wrote order supply requests to replenish merchandise.
Target - Williamsburg, Virginia
Team Member October 2013 to March 2014
 Delivered excellent customer service by greeting and assisting each customer.
 Addressed customer inquiries and resolved complaints.
 Stocked and restocked inventory when shipments were received.
 Reorganized the sales floor to meet company demands.
Busch Gardens - Williamsburg, Virginia
Facilities Supervisor March 2013 to September 2013
 Delivered excellent customer service by greeting and assisting each customer.
 Addressed customer inquiries and resolved complaints.
 Stocked and restocked inventory when shipments were received.
 Reorganized the sales floor to meet company demands.
 Directed and supervised employees engaged in sales, inventory, and reconciling cash receipts.
 Conducted inventory counts.
 Maintained daily record of all transactions.
 Trained staff to deliver outstanding customer service.
 Addressed and corrected sales staff communication issues in a tactfuland effective manner.
Williamsburg Pottery - Williamsburg, Virginia
Keyholder January 2012 to January 2013
 Delivered excellent customer service by greeting and assisting each customer.
 Addressed customer inquiries and resolved complaints.
 Opened a new store location and assisted in recruiting and training new staff.
 Stocked and restocked inventory when shipments were received.
 Reorganized the sales floor to meet company demands.
 Directed and supervised employees engaged in sales, inventory, and reconciling cash receipts.

3.  Completed weekly schedules per payroll policies.
 Trained staff to deliver outstanding customer service.
 Addressed and corrected sales staff communication issues in a tactfuland effective manner.
 Worked closely with the district manager to formulate and build the store brand.
 Conducted inventory counts.
 Contributed to merchandising ideas at team sale meetings.
HHGREGG - Newport News, Virginia
Sales February 2010 to January 2012
 Improved service quality and increased sales by developing a strong knowledge of company's
 products and services.
 Interviewed, hired, and trained new quality customer service representatives.
 Addressed negative customer feedback immediately.
 Provided a high level of product and leadership support to representatives and clients.
 Resolved customer questions, issues, and complaints.
 Conducted inventory counts.
 Developed and implemented policies, procedures, and process improvement initiatives to
 Improve retention rates and increase customer satisfaction.
Bed, Bath, and Beyond - Newport News, Virginia
Team Member January 2007 to February 2010
 Answered customers' questions and addressed problems and complaints in person and via
phone.
 Opened and closed the store, which included counting cash drawers and making bank
deposits.
 Helped customers select products that best fit their personal needs.
 Maintained visually appealing and effective displays for the entire store.
 Educated customers on product and service offerings.
 Offered exceptional customer service to differentiate and promote the company brand.
 Conducted inventory counts.
 Performed and completed shelf resets and Plan-o-grams.
 Printed and changed price shelf tags and signs.
 Checked in and merchandised freight.