1. Lissette A. Ferreira
3853 NW 59th street, Coconut Creek FL 33073
FerreiraLissette@gmail.com | (954) 254-1222
PROFILE:
Business professionalseeking personal growth and advancement in a long-term, challenging yet rewarding career
which will utilize my acquired skills and educational background.
 Highly motivated self-starter with an aptitude for learning new skills quickly
 Efficient, accurate, and detail-oriented individual with strong analytical and problem solving
abilities
 Multilingual, fluent in English, Spanish and Portuguese
 System proficiencies in MS Office applications, SDK and Epic operating
 Speak three fluent Languages; English, Spanish, and Portuguese
EDUCATION
Bachelor of Science - Major: Business Administration Graduation Date: May
2007
Mitchell College, New London, CT
RELEVANT EXPERIENCE:
Credit Score Builder October 2014 to present
Transaction Manager
 Networking at special events and seminars.
 Processing new clients
 Sales in aspect of sighing up leads and getting clients started up with service
 Seminars for company
 Making and sending contracts to clients
Yale New Haven Health, New Haven, CT January 2010 to November
2013
Cash Control Analyst (Feb 2011 – Nov 2013)
 Responsible for timely and accurate processing of patient and insurance accounts receivable
 Process electronic and hard copy insurance payments and issue refunds to insurances and patients
 Liaison with Accounting for cash posted to the General Ledger
 Reconcile deposit reports on a daily basis
Patient Billing Specialist (Jan 2010 – Feb 2011)
 Reviewed and addressed patients’billing questions to ensure patient had appropriate understanding
 Researched patient accounts in SDK and updated supervisorwith daily activity.
Tommy Hilfiger, Clinton, CT November 2009 to December
2012
Team Leader
 Allocated resources and organizes processes within assigned area of responsibility to drive efficiency and
productivity in a variety of situations.
 Performed daily register close out reviews and developed and reported daily sales report for management.
 Created an appealing, easy-to-shop environment for customers by coordinating team members to
consistently execute visual merchandising and housekeeping standards in assigned area of responsibility.
 Provided the best balance of service and operations,resulting in a leading shopping experience.
 Contributed to store profitability by assuring sales goals are
met.

2. Bank of America, New Haven, CT December 2008 - October 2009
Sales & Service Specialist
 Performed end of day balancing and reviewed potions processed were complete and accurate.
 Responsible for greeting, servicing and selling to customers and performing teller transactions.
 Established and retained relationships with branch customers and potential customers to achieve team sales
goals and provide quality customer service.
 Resolved complex service issues to increase customer satisfaction and retention.
 Provided proactive sales activities of products to customers.
 Processed transactions accurately and efficiently to build customer confidence and trust,based on
established policies and procedures.