1. Amaury Daniel Madera
9727 Touchton Rd ▪ Jacksonville, FL 32246 ▪ 646-836-2948 ▪ maderahasbun@gmail.com
Profile
▪ 6-Years Customer Service Representative experience
▪ 18-Months Sales experience.
▪ Detail- oriented, focused on accuracy and preciseness
▪ Extensive clerk experience, with a background working for both Public-Government
Institutions and private companies
▪ Strong interpersonal and learning skills, with the ability to multi task and perform
under pressure
▪ Proficient in Windows XP, Windows 7 and Microsoft Office (Word, Excel, Power
point and Outlook)
▪ Fluent Spanish and English
Professional Experience
State Farm Insurance, Jacksonville, FL
Inside Property Claim Adjuster July 2015 – December 2015
• Responsible for investigating homeowner losses, corresponding with customers over
the phone while documenting all conversations, and preparing claim settlements and
negotiating those damage settlements with customers
• Used service oriented approach to handle numerous types of losses and perils,
specifically hail, wind, water, back up sewer and drain and fire claims, as well as
following industry established best practices that provide fair settlements on claim
resolutions, customer satisfaction and excellent cost management
• Conducted research to determine current market value of a loss as well as prepare
structure damage estimates and work together with agents and vendors daily
• Applied specific policy coverage such as limits and denials and advising insured of
specific options as available to increase their coverage and referring the customer to
their agent, if needed, to increase possible limits
Bank of America, Miami Beach, FL
Sales and Services Specialist June 2014 – July 2015
• Provide excellent customer service while establishing, retaining and deepening
relationships with customers and potential customers to achieve team sales goals
• Assist customers by analyzing and identifying expressed and non expressed issues
• Resolve complex service issues or referring to appropriate associate to guarantee
customer satisfaction and retention
Bank of America, Miami Beach, FL
Teller May 2013 – June 2014
• Responsible for processing every day over 160 transactions accurately and efficiently in
accordance with established company policies and procedures when engaging with
customers.
▪ Connect dozens of customers on a daily basis to teammates and specialists through
referrals by making their financial lives better and ensuring a life-long relationship.
▪ Being the face of Bank of America I demonstrated core values in all interactions and
provided an excellent banking experience for the customer.
▪ Identify opportunities in every single interaction to introduce customers to products
and services that would be most effective and beneficial

2. Swatch Group, Miami Beach, FL
Sales Associate March 2013 – December 2013
▪ Strive to achieve sales goal of +$3,000.00 on a weekly basis.
▪ Upsell and cross-sell on every interaction with the customer.
▪ Complete credit card transactions correctly.
▪ Count back change to customers properly on cash sales.
▪ Thorough knowledge of Swatch products.
▪ Maintain a courteous demeanor with all customers as well as other associates.
▪ Display a positive and upbeat attitude at all times.
Modell’s Sporting Goods, Bronx, NY
Inventory Control Auditor/ Stock Handler August 2011 – November 2012
▪ Conducted quality assurance testing on inbound freight, weighing dozens of boxes on a
scale, per day, to identify concealed discrepancies from vendors
▪ Briefed the Inventory Control department daily on potential vendor discrepancies
▪ Promoted to a higher position within 3 months of being hired
▪ Loaded over 100 boxes onto the conveyor, making sure pick tickets were appropriately
placed and ensuring appropriate spacing between boxes for proper scanning
▪ Assisted in off-loading at least 2 trucks daily with the use of a rider pallet truck
▪ Maintained a clean and safe work environment by adhering to the company’s safety and
security measures, resulting in 0 accidents
Superintendencia de Salud y Riesgos Laborales (SISALRIL), Santo Domingo, DR
Customer Service Representative April 2008 -December 2010
▪ Provided assistance for over 30 affiliates of the Social Security Health System on a
daily basis
▪ Proven track record of providing great customer service by receiving a performance
evaluation score of over 85 points out of a total of X points
▪ Received and assessed over 20 requests from affiliates sent by fax and email per day
▪ Evaluated daily, dozens of affiliates cases assigned by the Sub-Director of the
department
▪ Grew data base of suppliers by 20%
▪ Maintained and updated a data base of over 130 suppliers
▪ Requested daily, quotes and legal documents from suppliers required from management
▪ Provided suppliers with purchase order and followed-up until the product or service
were received
Amerident, Dental Practice Office, Santo Domingo, DR
Clerk March 2005 – November 2007
▪ Organized and managed a data base of over 1,000 patients on a daily basis
▪ Obtained and sorted the schedule for 15 doctors
▪ Registered an average of 10 new patients per day
▪ Searched and filed an average of 50 records daily
Education
Pontificia Universidad Católica Madre y Maestra (PUCMM), Santo Domingo, DR,
Bachelor of Business Administration 2008
*Degree was transferred and certified by WES, U.S. equivalent to a bachelor’s degree