1. Trisha Navarro
8306 Glen Mont Drive Apt 3
San Antonio, TX
(210) 459-8030
Summary
Dedicated customer service representative, 3 years experiencing working in a fast pace
environment. With strong analytical thinking and solving difficult problems that customers face
every day. Ability to adapt to any changes within the company and multitask while resolving
customer's issue in a timely manner.
Experience
ARRIS, San Antonio, TX 2016- Present
PACE, San Antonio, TX 2015-2016
VOLT, San Antonio, TX 2014-2015
AROETEK, San Antonio, TX 2013-2014
Technical Support (SOS Escalations)
• Providing excellent customer service to U-verse customers in a timely manner
• Providing resolution to complex issues that customers brought to my attention.
• Explained billing information to customers with billing questions. Providing credits were
needed
• Utilized multiple programs that were provided to me by the company to assist with any
troubleshooting problems customers had.
• Answered each call in a timely manner, to prevent customer's having to wait long periods
to speak with a representative.
• Up sell products with customers when needed. Providing options to customer that would
better suit their needs.
ABM, San Antonio, TX 2013
400 Bun Line and Doughnuts
• Made sure products were packaged properly to company standards
• Always made sure that the work area was clean after every shift.
• Worked as a team player with coworkers to make sure product was out in a timely
manner.

2. • Inspected products to make sure they were up to company standards.
WAL-MART San Antonio, TX 2011-2012
Apparel Associate, Sales Floor Associate and Fitting Room Attendant.
• Stocked sales floor making sure products were filled in on the shelves in a timely manner.
• Assisted customers with questions they had about certain products.
• Answered the store phone directing customers to the appropriate department upon
request.
• Assisted store managers in making proper announcement through the stores phone
systems.
• Assisted customers with the fitting room area that were trying on clothes.
Education, Training And Development
THOMAS JEFFERSON HIGH SCHOOL, Port Arthur, TX
Graduated 2000
High School Diploma
Skills
• Typing 65 wpm
• Multitask in different programs to resolve customer's problems.
• Ability to adapt to any change within the company
• Team player
Accomplishments
• Was able to keep customers that planned on cancelling their
services. Was able to come up with a game plan with the customer
which led to the customer wanting to stay with the company.
Customer accepted the game plan and decided to stay because of the
customer service that I provided to that customer.
• Promoted to escalation team (SOS) from tier 1 technical support.
Where I was trained to handle more difficult calls with customers
who called in multiple times. Was able to resolve difficult problems,
coming up with a game plan and a resolution. Which in return
lowered call back from customer. Lowered the customer wanting to
cancel the services and go to another company.