1. Elizabeth Mantione
248 Bayview Drive Mastic Beach, New York 11951* 917-670-2226* Emm86871@gmail.com
Overview Skills
 Exceptional Customer Service
 Merchandising and Display
 Employee Management
 New Location Start-Up Management
 New Product Introduction
 Budgeting/Record Keeping
 Problem Solving
 Inventory and Pricing Controls
 Computer/POS Scanning Use
EXPERIENCE
Lowe’s Home Improvement Plumbing Pro 7/2015-2/2016
 Ensured functioning of department according to company guidelines and policies.
 Developed strategies to increase sale of merchandise and its related products.
 Assisted customers with specialized merchandise and informed clients of technical specifications.
 Coordinated with sales staff, vendors, and management to better help clients purchases be more efficient.
 Maintained and built relationships with vendors, clients and fellow staff.
 Knowledge of all other departments outside plumbing to ensure customer satisfaction for overall efficiency.
 Trained new and existing staff and clients for better experiences for safe outcomes.
NILICO Life Insurance Agent 3/2014-12/2014
 Be versed on policy details to address any questions or concerns.
 Sold a variety of insurance products to individuals including extra coverage.
 Customized insurance programs to suit individual clients, often covering a variety of risks.
 Ensured all sales were quality grade according to health and financial risks for insured and insurer.
 Impeccable public relations and code of conduct were always carried out in a professional business manner.
Wisdom Financial Services LLC Credit Risk Analyst 8/2013-10/2013
 Reviewing prospecting clients credit reports assessing overall debt and analyze risk; reviewing all 3 bureaus for notification
 Calculating ration of debt to income to further assess qualification of loans.
 Verified employment before determining the client is appropriate for a loan
 Process denial letters adhering to the legal time frame set forth by state law.
Deals Assistant M anager 2012-2013
 Create schedules to ensure adequate and efficient staffing at all times, correspond with Payroll Dept.
 Recruit, interview, hire, and train retail sales staff as required
 Assist Store Manager; duties and tasks as required in a retail environment, and assume the role of Store Manager in his/ her
absence
 Serve as a liaison between employees and management
 Schedule Product Knowledge sessions with various sales representatives
 Provide outstanding customer service to customers in all areas of the store
 Proactively build and maintain customer relationships
 Ensure that newly-received product is stocked in a timely manner
 Managed a wide array of clerical functions, including multiple phone lines.
 Created, maintained and distributed invoices for all completed work.
 Interacted with various vendors in order to facilitate the ordering of supplies for work in progress and office
 Motivate staff and maintain a positive work environment.
The Home Depot Sales Associate 2007-2010
 As a cashier handled tabulations of sales.
 Handled special orders and deliveries.
 Provided comprehensive clerical assistance.
 Discreetly handled confidential documents.
 Licensed to drive reach and lift machines.
 Provided excellent customer service professionally and in a timely manner.
 Consistently met and exceeded weekly sales quota.