Gabriela Velasquez is seeking a career in the civilian workforce utilizing her 5 years of customer service experience. She has strong organizational, communication, and multi-tasking skills. Her background includes work as a bilingual tax preparation specialist, machinist in the Navy with leadership experience, and sales associate with experience in inventory management. She is pursuing an associates degree in veterinary technology and is bilingual in Spanish and English.

1. GABRIELA VELASQUEZ
1221 Christian Ct Virginia Beach, VA 23464 | (951)322-8535 | Gabriela.velasquez24@gmail.com
CAREER OVERVIEW
Hardworking and disciplined professional looking to transition from a successful
career in the military to the civilian workforce. Dedicated to Customer Service and
customer satisfaction to contribute to company success. Focused, motivated and
ambitious. Self-directed professional always seeking new responsibilities. Highly
enthusiastic customer service representative with 5 years client interface
experience.
CORE STRENGHTS
 Strong organizational skills
 Active listening skills
 Energetic work attitude
 Inventory control familiarity
 Adaptive team player
 Trained in emergency response
 General math skills
 Payment handling experience
 Detail oriented
 Multi-tasking management
 Strong verbal communication
 Fluent in Spanish
 Excellent research skills
 Microsoft Word, Excel, PowerPoint
ACCOMPLISHMENTS
Customer interface
 Received employee of the month for great customer service.
 Assisted 50 customers regarding store products and style in one month.
 Effectively processed federal and state taxes for Spanish speaking customers.
Evaluation and Analysis
 Analyzed data and provided recommendations which resulted in adoption of
new time-saving equipment.
Quality Control
 Saved 75% on supply costs by working closely with contractors to ensure
components met military quality standards.
Machine Operator
 Promoted to Lead Machinist within 3 years of employment.

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EXPERIENCE
Jan 2016-
Apr 2016
Bilingual Tax preparation specialist, Liberty Tax Services
 Prepared a total of 30 individual tax returns for filing.
 Seek out optimal tax deduction for every client.
 Researched applicable tax information to improve knowledge
and better serve customers.
 Analyzed tax documents, determined deductions, and prepared
both federal and state tax returns.
June 2009 –
April 2015
Machinist Repairman Second Class Petty Officer, U.S. Navy
Engineering training
 Worked under strict deadlines and responded to service
requests and emergency callouts.
 Served as the departments’ only bilingual Spanish/English
customer service representative.
 Completed multiple fire prevention safety training.
 Managed, trained, and instructed 3 apprentices.
 Manufactured quality products before deadlines.
Medical training
 2 years of Clinical work in optometry clinic, focused on
administrative work, checking in and prescreening patients.
 Helped increase the flow of work by 50%.
 Was appointed as the bilingual patient representative.
 Gained knowledge in HIPPA regulations to maintain patient
privacy.
January
2008- June
2008
Sales associate, Zatari’s clothing store
 Processed an average of 30 transactions each day in a timely
manner.
 Answered customer’s questions and addressed problems and
complaints in person and via phone.
 Maintained visually appealing and effective displays for the entire
store.
 Helped customers select products that best fit their personal
needs.
 Kept the showroom clean and maintained neat, orderly product
displays.
 Unloaded trucks, stocked shelves and carried merchandise out on
the floor for customers.

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 Marked clearance products with updated price tags.
EDUCATION
07/2015-
present
Veterinary Technician Associates, Penn Foster College
03/2007-
11/2008
Digital Graphic Design, Reedley Community College
LANGUAGE
 Bilingual Spanish/English
 Fluent Reading/writing Spanish