1. 446 Westford St
Lowell,Ma 01851
978.726.8984
Cunningham.walter
@outllook.com
WALTER CUNNINGHAM
OBJECTIVE Customer Service Support position
SKILLS & ABILITIES Working in a customer service/support environment for 30 years
Taking inbound phone call of customer issues or complaints and
resolving them In a timely fashion.Which includes SAP and Siebel
databases.Also resolved problems via incoming emails and shipping
warrenty parts to customers.
Worked with field technicans that where onsite.Updated incidents as
required.Used MS Outlook on a daily .
EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE
Hudson Technologies, Hampstead,NH.
July 2016 – October 2016
Processing customer orders.Picking from various locations
Thruout the country for delivery.Monitioring inventory .
And updating and following order process insuring proper product
Delievery.
CUSTOMER SERVICE REPRESENTATIVE
February 2007 – April 2015
Keurig Coffee Systems Burlington,Ma.
Provided technical training and support of Keurig brewers
Including module functions and troubleshooting.
To Keurig authorized dealers throught NY./NJ./CT and Florida
Technical phone support for service managers ,technicians and end
users
Warranty issues,part shipments and Brewer serial problems.
Phone support troubleshooting customer issues,Tracking them start to
finish.Tracking packages sent.Responding in timely fashion

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CUSTOMER SERVICE TECHNICIAN
March 1996 – November 2006
Getronics/Wang Tewksbury, Ma.
Computer Service Tech.Point of Sale environment
Supported various compuers NEC/Dell/HP/Lemark
Target and Home Depot stores.Responding to store service calls.
Parts inventory and shipment and tracking.
EDUCATION GTE SYLVANIA- WALTHAM,MA
Associate of Arts : Computers May 1985
COMMUNICATION Attention to details, following thru of project.
Very good listening skill with patience and understanding.
Following thru on customer issues.
Developing Good customer relationships
Paper work accuracy
Professional manner.
LEADERSHIP Head of condo association.
REFERENCES UPON REQUEST