Jennifer Centi has over 7 years of experience in customer service roles. She has strong computer skills including Microsoft Office, Quickbooks, and JD Edwards. Centi has experience in collections, processing warranties, and providing excellent customer service to both business clients and restaurant guests. Her most recent roles include working as a server at a restaurant and previously as a purchasing assistant for a locomotive manufacturer where she helped ensure on-time delivery of materials.

1. JENNIFER L. CENTI
2203 Big Tree Road
Lakewood, NY 14750
(716)456-1069 / jbenson340@hotmail.com
CUSTOMER SERVICE PROFESSIONAL
Profile: -More than 7 years successful experience in customer service and support with
recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support,
planning/implementing proactive procedures and systems to avoid problems in the first place.
-Possess solid computer skills
-Excellent working knowledge of all Windows systems including extensive knowledge
with Microsoft Excel, WordPerfect, Microsoft Word, Microsoft Office, Quickbooks, Peachtree, along with
all messaging systems. Also experienced with JD Edwards.
-Ability to work as a strong team player or alone with minimal supervision.
-A team player, acknowledged as "Total Quality Customer Service Professional."
-Develop plan, prepare, and run reports, process payroll and filing, shipping/receiving,
buying, expediting and maintain/update accurate inventories. Also have very strong knowledge of
everyday office procedures such as multi-line phone systems, filing, organization, scheduling, and faxing.
-Many years of service in the food industry as well maintaining excellent customer
service expectations.
-Also experienced in assembly and manufacturing. Assembled modular light assembly
for Truck-Lite manufacturing and Phoenix Metal on a line.
Synopsis of Achievements:
-Successfully implemented collections system for 7 offices across NY state

2. -Ran collections unit overseeing 250 manufacturing suppliers & over 1000 customers.
-Completely received, processed, and shipped all warranties for all NY offices.
-Take much pride and enjoyment in being able to provide excellent customer service to
clients in every form of business at all times.
Employment: Alfies Restaurant current
Lakewood, NY Server
-Work as a server providing excellent customer service to guests once they have been
greeted and seated in my section.
-Prep work in the kitchen to prepare for the following days service
-Balance own cash drawer throughout shift and run report at the end of shift
Alstom Transportation Locomotive Manufacturer 2005
Hornell, NY
Purchasing Assistant
-Work with Marta team to establish on time delivery and expediting of materials for
locomotive build.
-Support puchasing team in opening new accounts and upgrading existing serice.
-Quickly and effectively solve customer challenges.
-Maintain all purchasing reports daily, attend daily project meetings providing up to the
minute & individualized copies of reports for all purchasing reps, make sure that any problems with
delivery of materials was handled promptly, constantly keeping an open line of communication with
suppliers incase any problems should arise.
PowerNet Global TeleCommunications 5/2002
Customer Service Representative 7/2003
-Worked for telecommunications company that handled thousands of clients by offering
hundreds of sales programs. Work entailed cold-calling, answering sales calls and customer service calls
all work day, handling escalated customer calls along with technical troubleshooting, completing
application process and seeing it through completion of service, and following up on referrals.
-Had to constantly be award of all ongoing sales for all clients

3. -Maintained working knowledge of all client pricing and services available at all times.
AIS Commercial 1999-
Falconer, NY 2001
Warranty Administrator / Collections
Education:
Jamestown Community College , Jamestown NY 1997-
Business 1999
University of Phoenix - online 2010
Healthcare Administration
References Available Upon Request