1. FERNANDO CAMACHO-OLVERA
905 Storm Mountain Drive Taylorsville, UT 84123
Fernando17camacho@gmail.com | 817-856-7718
OBJECTIVE To obtain a customer service position, where I can maximize my peopleoriented experience,
communication skills and problem analysis and solving abilities.
SKILLS & ABILITIES Bilingual (Fluent in Spanish and English) | Leadership/management skills | Problem-solving
Skills | Quick-Learning Skills | Effective at customer communication | Strong customer service
provider| Good team work skills | Time-Management Skills
PROFESSIONAL
EXPERIENCE
INSURANCESALES MANAGER: AMERICANFAMILY INSURANCE.SLC, UT
AUGUST, 2016 – PRESENT
 Oversee all Customer Service Representatives in daily aspects of the job, to ensure good-
quality customer service and trained new insurance sales representatives as they were hired by
the company.
 Communicated job expectations and provide direction, support, and motivation to sales team
to meet agreed targets.
 Responsible for agency sales records and account management.
 Prepared Reports for the agency to ensure full compliance with agency regulations and
deadlines.
 Addressed customer complaints to investigate problems and make changes to resolve
customer’s problems.
 Planned, prepared, and executed advertising and promotional material, to increase overall
agency sales and to bring profits to the agency.
INSURANCESALES REPRESENTATIVE: AMERICAN FAMILY INSURANCE. SLC, UT
OCTOBER, 2015 – AUGUST 2016
 Answered a high-volume of calls on a daily basis, from agents and customers, and answered
questions regarding services offered by our agency and addressed all issues, reported by these
individuals.
 Assisted customers in filing claims/grievances as well as making and receiving payments.
 Communicated regularly with potentialclients to offer agency services and identified
customer’s needs to offer and customize themost appropriateserviceto suit each customer’s
needs.
 Established strong relationships with customers to identify opportunities for new sales and
close deals, and implement sales plan and manage all phases of thesales cycle-from
prospectingto close and follow-up support.
SALES REPRESENTATIVE: FUSE SATELLITELLC. OREM, UT
MAY, 2015 – OCTOBER 2015
 Visited potentialcustomers door-to-door to offer company services and conducted phonecalls
to talk with potentialcustomers to explain all products and services offered and the relevance
of each one.
 Designed and developed new customer sales applications and recommended enhancements for
existing applications, and conducted follow-up telephone calls per customer requests
 Documented notes with client’s personal information, for each customer and the services they
received, for futurereference
 Conducted phonecalls current customers to ask questions regarding satisfaction of services
and followed-up with previous customers to ensure satisfaction and offer continued services.
 Called customers who previously filed complaints to address the issues and contacted
technicians to report all issues. Scheduled times for each service to be completed, and
followed-up with them to ensure theproblem has been resolved.

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SALES REPRESENTATIVE/MANAGER: INOVAR PACKAGING GROUP. ARLINGTON, TX
APRIL, 2010 – MAY, 2012
 Supervised team of about 7 employees to oversee, and ensure all orders were shipped in
shipped correctly and in an appropriatetime-frame.
 Maintained upper management informed of progress by crating reports and submitting them,
such as such as daily call reports, weekly work plans, and monthly and annual territory
analyses reports.
 Documented distribution flow, prepared mailing labels, and tracked shipments using database,
to ensure timeliness and accuracy. Recorded, monitored, and reported inventory levels to
warehouse upper management.
EDUCATION LDS BUSINESS COLLEGE, SALT LAKE CITY, UT
FINANCIAL ACCOUNTINGASSOCIATESDEGREE
 120 Hours of Experience in QuickBooks Program
 Property &Casualty Insurance Licensed
SERVICE FULL-TIME VOLUNTEER /MISSIONARY THECHURCH OF JESUSCHRIST OF LATTER-DAY SAINTS.
SALT LAKE CITY, UT.
MAY 2012 – MAY2014
 Educated and taught peopleabout the church by communication with a variety of individuals.
 Developed strong communication and presentation skills by presiding meetings, lessons and
projects.
 Increased missionary work effectiveness by providing training on individual communication,
problem solving, and working strategy skills to 15 missionaries.
 Led a group of 10-12 missionaries, and conducted weekly training meetings, followed up on
goal accomplishments, and sent weekly progress reports to higher authorities.