Resume of Rachel Ochsen, last updated May 2024.

1. Rachel Ochsenschlager | Sales Manager, Experienced in Theatre and Film Content Development
Rachel.Ochsen@ProtonMail.com | 262-745-0570 | LinkedIn.com/in/Rachel-Oxie | Greater Milwaukee Area, Open to Remote
Story Analyst Portfolio: ScreenplaySushi.Medium.com
As a Sales Manager for Audio-Visual Technology Event Rentals, I am dedicated to helping customers achieve their goals at every
stage of their event planning experience. I promote customer success by providing guidance and support that empowers customers’
decision-making with niche technology solutions. I am always open to new opportunities within film and theatre administration.
Education: From the University of Wisconsin-Madison, I hold a Bachelor’s degree in Communication Arts with a focus on TV, Radio,
and Film, as well as Theatre Production. My skill set encompasses content creation, storytelling, project management, and effective
teamwork. Also achieving a Certificate in Digital Media, I am skilled at digital content creation and can quickly learn new platforms.
Volunteering and Learning
Cordillera International Film Festival (CIFF): Volunteer | January 2024 - Current | Remote
CIFF is a film festival based in Reno, Nevada. I evaluate scripts and write brief coverage judging their advancement in competition.
Hollywood Gatekeepers (Online Course): Certificate of Excellence (2023):
I write professional and uplifting screenplay synopses and critiques, focusing on story and structure.
Professional History
Sales Manager, Audio-Visual Technology Event Rentals
Encore (Full Time) | September 2022 - Current | Lake Geneva, Wisconsin
Encore provides onsite audio-visual services (projection, video, audio, lighting, and digital platforms) to more than 2,100 event
venues. I manage AV rental sales, customer experience, and revenue growth for events at The Grand Geneva Resort and Spa.
 In 2023, managed 630+ leads, converting to 270+ won sales by using consultative service. Maintained the best closed-sale-to-
event-start-date lead time in the Greater Chicago region, aiding operational success. Drove record-breaking revenue for my
venue, contributing $1.69+ million. Consistently achieved a customer service survey score of over 9 out of 10.
 Manage sales pipeline and track customer stages with Microsoft Dynamics 365, referencing records in Salesforce Amadeus.
 Articulate in-depth understanding of Encore’s event technology solutions. Partner with other Encore departments and hoteliers
to assess customers’ needs. Leverage discounting to retain existing customers and win new business.
 Lead discovery meetings (Zoom, Microsoft Teams, phone calls, in-person site visits) to consult on rental solutions tailored to
customers’ event needs, goals for return on investment, and budget. Provide timely follow-up with quote drafts and revisions.
 Resolve customer concerns and price pushback by collaborating with Encore operations teams and hoteliers to ensure the best
customer experience possible.
 Actively participate in regional sales meetings, new strategy calls, and sales learning and development webinars.
Food and Beverage Server: The Grand Geneva Resort and Spa (Part-Time) | December 2020 - September 2022 | Lake Geneva, WI
Substitute Teacher, K-12
Lake Geneva Schools (Part-Time) | November 2020 - September 2022 | Lake Geneva, Wisconsin
 Managed classroom environments and maintained discipline, adapting to meet diverse classroom demographics.
 Followed instruction to deliver daily lesson plans, ensuring learning continuity and upholding high standards for students.
Playscript Acquisitions Editor
Dramatic Publishing Company (Full Time) | January 2020 - March 2020 | Woodstock, Illinois
Dramatic Publishing Company is a global playscript publisher and theater performance licensor. In my role, I was to lead new script
development and build strong relationships with authors.
 Managed a high-volume customer service email. On a daily basis, addressed over 150 support requests from schools, colleges
and theatre institutions worldwide, enhancing customer satisfaction and retention. Handled communication channels,
managing inquiries from purchasers, authors, estates, and agents.
Stagehand: International Alliance of Theatrical Stage Employees (Contractor) | January - December 2019 | Madison, WI
Theatre Development Assistant
Celebrity Cruises (Contractor) | June 2018 - November 2019 | Miami, Florida and Remote
At Celebrity Cruises, a global cruise line, I supported theatre producers in all daily operations. I designed copy and graphics for
international distribution, aided talent acquisition, and organized appearances at four tradeshows in the USA and England.