1. Crystal Turton
Albany, OR (610)-737-0959 cturton76@gmail.com
Experience
Willamette Community Bank, Albany, OR
May 2014-Present
 Adhered to operational controls including legal, corporate and regulatory procedures to ensure integrity of bank
assets and client’s needs
 Utilized detail oriented processes, ensuring product changes and conversions within software programs are
seamless to bank and client
 Mastered multiple software programs; partnered with management to build new training program for new hires
JP Morgan Chase Bank- Santiam Highway Branch, Albany, OR
Personal Banker, June 2012-May2014
 Maximized the depth and profitability of the customer’s relationship by partnering with sales specialists in
retail lending, investments and other product areas to ensure an outstanding customer experience
 Proactively met with customers face to face and over the phone to discover their financial needs and provide
product and service recommendations
 Achieved personal monthly production goals by expanding existing relationships, acquiring new relationships,
and leveraging bank products and services which contributed to an overall increase of branch sales
Clemenza’s American Italian Café and Wine Shop, Albany, OR
General Manager, March 2008-June 2012
 Managed all activities of the establishment including employees, maintenance, sales, profit/loss controls,
scheduling and cash handling
 Facilitated the recruitment, hiring and training of staff to work in various positions of the restaurant
 Developed and implemented a new area of retail sales to increase profitability and diversity of establishment to
grow customer base
 Implemented software with touch screen technology to create point of sale (POS) system which ensured
efficiency and ease of use to decrease order errors, food waste and ticket times
 Assisted in all areas of establishment development from the ground up including concept, menu, operations,
interior layout and staff
First Burger, Albany, OR
Assistant General Manager, March 2010-Jan 2011
 Cultivated great relationships will all employees resulting in high employee satisfaction and retention
 Created POS system with existing software to have ease of use and streamline efficiency of restaurant
 Integral part of menu development and design
 Managed staff and daily activities including scheduling, cash handling, sales, profit/loss controls, operations,
product ordering and quality control
Olive Garden, Whitehall, PA and Salem , OR
Server, Bartender, Trainer, December 1999-February 2008
 Cross trained in most areas of operations, including bar, line, production, service, supervisory team leader
 Directed training and development of new hires
 Achieved weekly sales goals through upselling to contribute to store bonuses
Education
Albright College, Reading, PA 1997
Bachelor of Arts: Psychology
Elementary Education Certification