1. Billy Mitchell
580 W. Berkley Lane
Hoffman Estates, IL. 60169
224.241.1301
59blues1@outlook.com
Employment History
 2015 -Current Golfsmith International Schaumburg, IL
Assistant Store Manager
 Provideexceptional customer service, maintain outstandingstandards, keepingcurrent on
vendor and merchandiseknowledge providingour customers with a unique and positivecustomer
experience.
 Manage employee performance in the shippingand receiving,apparel,cashier,consumables,
and tour shop departments in addition to ensuringa clean,well organized store floor to facilitate
and enhance the customer shoppingexperience.
 Develop, communicate and execute plans that maximize sales to meet or exceed goals and
objectives throughout the store in all departments.
 Analyze and providereporting for all key store metrics to monitor store sales goalsand
compliancestandards.
 Monitor and minimize shrink,expenses,and payroll while maintainingthe sales floor and
inventory stock levels, post signageper merchandisingguidelines,and properly merchandise
displays to brand presentation.
 Administer all visual merchandisingprograms,modules,and provide direction as dictated by the
Visual Merchandising and Store Operations departments by implementing floor moves,
merchandisingand display maintenance as needed.
 Lead a positivecustomer centric team environment, providedirection,ideas and changes to all
store levels and appropriatebusiness partners while assessing and reactingto performance issues;
actively recruitfor all team positions within thestore to ensure top notch employees arewell
trained and ready to assistany and all customers.
 Ensure compliancewith all policies and procedures through regular store management,
meetings, store walk-throughs and audits,etc.
 Address any customer or store issues and opportunities in a direct,timely and constructive
manner partnering appropriately with Human Resources as needed; fairly administer Golfsmith’s
policies and procedures taking timely and appropriateactions to ensure compliance.
 Seek and sharecurrent and accurateknowledge with all employees and customers as itpertains
to all Golfsmith’s products and service offering.

2. 2011 -2015 Golfsmith International Schaumburg, IL
Receiving Supervisor
 Executed all aspects of the receivingprocess verifyingmerchandisedeliveries accordingto company
standards.
 Accurately processed all returns-to-vendor, store to store transfers,field destroy merchandiseand
salvagemerchandisein adherence with company policies and procedures.
 Managed the confirmation process of ship-to-storeorders,vendor repairs and returns,and merchandise
returns to the distribution center.
 Ensured an orderly and neatly maintained stock and receivingarea.
 Performed cyclecounts and accurateinventories. Proven track record of outstandingauditscores.
 Listening, understandingand respondingto guest needs while being committed to the Customer First
philosophy in addition to smoothly handlingproblemissues and customer complaints. Provide
outstandingcustomer servicein all facets of store operations.
 Thorough knowledge of processinginformation and merchandisevia special order tracking,in storepick
up tracking,excellent knowledge of POS register system and Oracle;operate and useall equipment
necessary to run the store.
 Proven ability to read, write, analyzeand interpret business reports via spreadsheets and current
Golfsmith reports pertainingto receivingfunctions, correspondence and procedures while also accurately
presenting information and respondingto questions.
 Excellent technical proficiency with computer operations including,butnot limited to MS Office, the
Internet, MicrosoftOutlook and Windows operatingsystem and networks.
 Strong liaison with all vendors regardingcustomer delivery and productissues as well as inbound store
stock product issues.
2007–2011 Crescent Technology Elk Grove Village, IL/Hoffman Estates, IL
Receiving and Fulfillment Operations
 Responsiblefor receivingall incomingparts and units in addition to shippingoutbound units to
customers includingconfirmation of deliveries and received items includingreturns to vendors.
 Responsiblefor documenting and catalogingall damaged and RMA items.
 Created and compiled weekly inventory reports via MS Excel.
 Validated service/shrink levelsthrough monthly metric analysis.
 Created department receivingand fulfillmentprocesses,and servicestandards.
 Maintained eBay sales parts inventory via MS Excel and eCommerce applications.
 Maintained company eBay account.
 Responsiblefor customer interaction regardingall eBay sales.
 Maintained orderly parts stockingand storagelocations.
 Responsiblefor inputand catalogingof all inventoried parts via MS Excel and in house systems.

3. 2004–2006 AT&T Services Hoffman Estates, IL.
Outage Analyst
 Produced and analyzed internal metrics to validateservicelevel agreements.
 Provided weekly status reports of application availability.
 Performed root causeanalysisand problemresolution of CTI software and hardware.
 Performed log review of servers, telephone switchingsystems and CTI software components.
 Performed post-resolution analysis of enterprisewide, priority 1 outages for regional AT&T call
centers.
 Entered Vantive (trouble ticketing system) problem notifications,component changes and requests.
 Created technical requirements documentation, and request for information documents.
 Updated and managed documents via Panagon application.
1996–2002 Genesys Telecommunications Labs Daly City, CA.
CTI Labs Manager
 Designed and maintained three networked lab facilities.
 Conducted all lab needs assessmentand fulfillmentfunctions.
 Setup and maintained lab clientand server hardwareand software.
 Interfaced with customers to plan deployment of hardware and software components.
Instructor
 Administered certification coursecurriculumfor attendees outliningrelated hardwareand software
functionality,deployment, installation,configuration and troubleshootingof CTI components.
 Conducted hands on assessmentand certification of each attending student in a traininglab environment.
Project Manager
 Interfaced with customers and software development engineers to plan and deploy customer call
center solutions.
 Responsiblefor maintainingprojectdeadlines.
 Created and maintained project plans via MS Projectand Excel spreadsheets.
 Created functional design specificationsfor each given installation.
 Participated in rootcauseanalysisfor any outages.
 Provided problem resolution status and delivery assessmentto upper management.
1990–1996 Wells Fargo Bank San Francisco, CA.
Project Manager
 Responsiblefor identifyingand monitoringproject direction of applicationsdesigned to meet WFB
specific departmental needs.
 Responsiblefor problem assessmentand resolution.
 Provided root causeanalysisand problemresolution processes.
 Maintained projectdirectives and timelines.

4. PC LAN/WAN Analyst
 LAN/WAN network administration of various WFB businessunits.
 Setup and maintained computing equipment.
 As a member of the WFB change control team, assisted to ensure low risk installations and changes to
the network community and provided 24/7 third tier systems supportfor WFB bank business units.
Education
North Texas State University, Denton, TX.
Management, Marketing and Computer Science major
References furnished upon request