1. TERRENCE SHIVERS
35 Smalley terrace, irvington, nj 07111 | (H) 201-245-1115 | (C) 201-245-1115 | terrenceshivers@gmail.com
professional summary
Motivated customer service specialist excelling at customer satisfaction and retention. Pre and post-
sales support proficient. Flexible and hardworking in deadline-driven environments. Account manager
with over 10 years experience in a fast-paced, team-based environment as well as those that are more
individualized.
skills
l Exceptional communication skills l Quality assurance
l Creative problem solver l Time management
l Strong client relations l Customer-oriented
l Account management l Flexible thinker
work history
Sales Associate
Aflac,Inc Dec 2008 - Jun 2009
l Establish relationships with Human Resource Management with expressed intent to Bridgewater, Nj
offer supplemental insurance to all applicable employees.
l Present to employees supplemental insurance plans in groups of 2-15 via PowerPoint presentations
and other visuals.
l Follow Up with employees and Human Resources on any problems they may incur.
l Described product to customers and accurately explained details and care of merchandise.
Account Manager
SelectoFlash,Inc Dec 2005 - Feb 2008
l Work one-on-one with CEO daily and served as his liaison with sales contacts and West Orange, NJ
purchasers.
l Served as primary contact for top 2 salesmen in both screen printing and digital departments.
l Received orders via email and telephone and remained involved frominitial placement to
production through shipment.
l Organized files and performed follow ups to ensure customer satisfaction on present and future
orders.
l Learned, referenced and applied product knowledge information.
Business End-User Account Manager
Cingular Wireless May 2003 - Jul 2005
Paramus, NJ
l Input orders, help solve technical issues and assist with understanding and disputes in billing.
l Serviced users with accounts tied to larger business accounts that required an elevated level of
service.
l Answered an average of 75 calls per day by addressing customer inquiries, solving problems and
providing new product information.
l Described product to customers and accurately explained details and care of merchandise.
Resource Management Accounts
UBS PaineWebber Jun 2001 - Aug 2003
l Communicated daily with financial advisors ad brokers to satisfy customers with Weehawken, NJ
accounts that combined checking, savings, dividends and even trusts and LLCs.
l Held to 3 day time line to resolveany issue and often given jobs needing immediate completion
and follow through.

2. l Assisted with company- wide transition into digital, paperless file and retrieval system.
l
quickly and efficiently.
l Learned, referenced and applied product knowledge information.
education
Continuing to work towards degree: Marketing
Fairleigh Dickinson University
Marketing
l Coursework in Accounting, Finance and Statistics
Real Estate License: Real Estate
Weichert Realty
Aflac,INC Summit,NJ
references
1999-2002
Madison, NJ
05/2008
Hoboken, NJ
Managed wide variety of customer service and administrative tasks to resolvecustomer issues