This document discusses different types of listening: - Informative listening focuses on understanding the core message. - Appreciative listening involves listening to music or speakers for pleasure. - Critical listening judges credibility and logic to make informed decisions. - Discriminative listening identifies subtle cues like tone of voice or pauses. - Empathic listening focuses on understanding the speaker's feelings without interrupting. - Good listeners pay attention without interrupting while bad listeners are distracted or interrupt.

1. Types of Listening
God gave us two ears and one mouth
so that we can hear twice as much as
we say.

2. Informative Listening
• Where your aim is to concentrate on the message
being given. This may be the content of a
lesson, directions, instructions. Listening to
lectures, briefings, reports, speeches, instructions
, etc.
• The meanings the listener assigned tends to be as
close as possible to that which sender intended.

3. Appreciative Listening
• Where the listener gains pleasure/satisfaction
from listening to a certain type of music for
example.
• Appreciative sources might also include
particular charismatic speakers or
entertainers. These are personal preferences
and may have been shaped through our
experiences and expectations.

4. Critical Listening
• The ability to judge others through listening.
Where the listener may be trying to weigh up
whether the speaker is credible, whether the
message being given is logical and whether
they are manipulated by the speaker. This is
the type of listening that we may adopt when
faced with an offer or sales pitch that requires
a decision from us.

5. Discriminative Listening
• Where the listener is able to identify and
distinguish inferences or emotions through the
speaker’s change in voice tone, their use of
pause, etc. Some people are extremely sensitive
in this way, while others are less able to pick up
these subtle cues. Where the listener may
recognize and pinpoint a specific engine fault, a
familiar laugh from a crowded theatre or their
own child’s cry in a noisy playground. This ability
may be affected by hearing.

6. Empathic Listening
• Where the listener tends to listen rather than
talk.
• Their non-verbal behaviour indicates that the
listener is attending to what is being said. The
emphasis is on understanding the speaker’s
feelings and being supportive and patient.

7. Good vs Bad Listener
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Good listener;
Looks at the speaker
Reacts Responsively
Pays close attention
Does not interrupt the speaker
Does not rush at the speaker
Asks appropriate questions
Is emotionally controlled

8. Bad listener
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Always writing and taking notes
Does not respond properly
Is inattentive
Always interrupts the speaker
Jumps to conclusions
Changes the subject
Cannot control the emotions