How to Send Pro Forma Invoice to Your Customers in Odoo 17
Listening Lecture in psychology and education
1.
2. •Listening is the first of the four language skills,
which are:
•Listening
•Speaking
•Reading
•Writing
3. Listening is receiving language through
the ears. Listening involves identifying
the sounds of speech and processing
them into words and sentences.
4. •Listening in any language requires focus and
attention. It is a skill that some people need
to work at harder than others. People who
have difficulty concentrating are typically
poor listeners. Listening in a second
language requires even greater focus.
5.
6. important types of listening skills
• Biased Listening
• When a person is only listening to what they want to hear, this is
referred to as biased listening. Biased listening only seeks to reinforce
what one is already set on believing.
• Biased listening does involve evaluation, because the listener will
need to analyze and sift through the information presented in order
to know which ones support preconceived notions. However, more
often than not biased listening also leads to distorting facts or ideas in
order to fit one’s personal agenda instead of allowing differing ideas
in the formulation of a final analysis.
7. Sympathetic listening
• From the word sympathy, which means to share or
commiserate with someone’s feelings, sympathetic listening
involves giving ear to the speaker’s situation and attempting to
show understanding, compassion, and support.
• When a friend or loved one calls to let us know of a difficult
situation they may be experiencing, such as job loss, failure of a
business venture, divorce or marital separation, illness, or a
death in the family, we make use of sympathetic listening to let
the person know that we stand with them and understand what
they are going through.
8. Discriminative listening
• The most basic kind of listening is discriminative. This listening
is directed more towards the source of the sounds, the type of
sounds produced, and differentiating these sounds. When a
child begins to make a distinction between the voice of his
mother and father, and reacts differently to them, he or she is
using discriminative listening.
9. • Discriminative listening enables us not only to be able to tell the
gender of the speaker, or how many people are actually talking,
but also recognize the differences in accents, stresses, and
emphasized sounds. We also use discriminative listening when
we listen for cues in the speaker’s voice or tone to determine
emotions or understated feelings.
10. • As an example, if you know someone to always be peppy and
full of energy, then one day their voice is down, you use
discriminative listening to immediately understand that
something is wrong.
11. Comprehensive listening
• Understanding the message is comprehensive listening. This
kind of listening makes use of analysis and evaluation to
interpret the message that was delivered.
• Understanding the message depends on the person who is
hearing it because it takes into account that person’s previous
life experience. To expand comprehensive listening, expand
your own horizons so you can use more knowledge to fully
comprehend the speaker.
12. Critical listening
• Critical listening judges, evaluates, and/or forms opinions on the
message heard. Critical listening juxtaposes the message with
any existing rules, guidelines, or mores, and then evaluates or
assesses positive or negative aspects, understanding the
strengths and weaknesses of the points and arguments
presented, in order to formulate a stand.
• This listening requires focusing on the content of the message
being delivered. Critical listening zeroes in on judging the actual
meaning of the words rather than the presentation of the
speaker.
13. Empathetic or therapeutic listening
• Empathetic listening attempts to understand the perspective or
experience of the speaker by placing oneself in that
circumstance, temporarily letting go of one’s own opinions or
feelings toward the matter.
• Empathetic listening is achieved by asking series of questions
and follow-up queries that bring to light the different dynamics
that pertain to the speaker’s experience.
14. Active Listening
• Active listening is the ability to focus completely on a speaker,
understand their message, comprehend the information and
respond thoughtfully. Unlike passive listening, which is the act
of hearing a speaker without retaining their message, this highly
valued interpersonal communication skill ensures you’re able to
engage and later recall specific details without needing
information repeated.
15. •Active listeners use verbal and
non-verbal techniques to show
and keep their attention on the
speaker.
16. •Whether you are seeking a new job
opportunity, striving to earn a promotion or
working to improve in your current role,
improving your active listening skills will help
you succeed
17. benefits
• It helps you build connections
• It helps you build trust
• It helps you identify and solve problems
• It helps you increase your knowledge and understanding of
various topics
• It helps you avoid missing critical information