5. Traits of a Good Listener
Looks for the ideas being presented
Listens with mind and not overcome by
emotions
6. Traits of a Good Listener
Notes down the points, he/she disagrees with
the speaker and queries later on
Concentrates on what the speaker say
7. Traits of a Good Listener
Understand and accepts speakers point if view
Reflects on the contents of the speaker and
summarizes the main points
8. Traits of a Good Listener
Listen with receptive mind
Supports speaker with interruptions like, “I also
think the same” or “It is a good idea” or “I agree
with you”
9. Traits of a Good Listener
Uses non-verbal words such as ‘hmmm..., uh-
huh’
While listening to an elderly person repeating
stories, doing pseudo-listening
10. Traits of a Good Listener
Gives constructive feedback
General(positive) non-verbal indicators of
effective listening
i. Looking comfortably at the speaker
ii. Giving vocalized cues like ‘uh huh’, ‘I see’ or
‘yes’
iii. If the relation permits, a gentle touch
11. Traits of a Good Listener
Listening while keep a positive eye-contact
with a speaker.
Keep a receptive body language
12. Traits of a Good Listener
Questioning and paraphrasing
Empathy
13. Traits of a Good Listener
Listens with attention and careful
concentration
Show gratitude
14. A Good Listener
A Good listener keeps the communication path
open.
A good communicator and a good speaker
happens only when it’s a good listener.
A good listener truly wants to know the
speaker.
15. Reference
Inspiration from Ms. Foram Patel Ma'am
Communication Skills book by Parul Popat and
Kaushal Kotadia
Communication Skills book by Arun Adhikary,
Sammer Solanki and Asif Vahora
Photos from Google images