This document discusses the different types of communication that occur within organizations. It describes upward communication as requests, applications, demands, complaints and suggestions from lower levels to higher levels. Downward communication includes instructions, orders, education and training from higher to lower levels. Lateral or crosswise communication is the exchange of information and coordination between peers. Grapevine communication refers to informal gossip exchanged during breaks or meetings, which can provide feedback but may also spread wrong information.

1. By
Prof. A.P.Dawle

2. 
Upward Communication

3. 
Request

Application

Demand

Complain

Suggestion

4. 
Downward Communication

5. 









Instructions
Orders
Education & Training
Motivation
Raising Morale
Counseling
Advice
Persuasion
Warning
Appreciation

7. 
Exchange of Information

Requests

Discussion

Co-ordination

Conflict resolution

Problem Solving


Advice
Social and Emotional Support

9. 
Diagonal Communication

10. Grapevine Communication

11. Grapevine Communication

12. 
Lunch Break

Tea Break

Get together

Meetings

13. 
A Recent News

Controversies

People talk about their acquaintances

Discussing private and personal
problems of others

14. 
Spreads like wild fire

Content can be short or long

Provides feedback to the management

It vents out disappointments and
frustrations

15. 
It may give wrong news or information

It may tarnish the image of a person

It is not reliable

It is listless and waste of time