This chapter discusses the importance of communication skills for career success. It outlines trends in the modern workplace like increased emphasis on teams and information sharing that require strong communication abilities. The chapter then covers the basic process of communication and potential barriers like distractions. It provides tips for becoming an active listener and improving nonverbal communication skills. Cultural differences in communication are also examined, with examples of how beliefs are reflected differently across proverbs. The chapter concludes with recommendations for communicating effectively with multicultural audiences.
The Different types of Business messages are listed here - of course with examples. It is useful for those who want to have examPles of the 4 types of Messages with reference to Business Communication.
adaptation and the selection of words
,
need for adaptation
,
how to adapt to multiple readers
,
prefer the short
,
use technical language and acronyms with caution
,
familiar word to the long
,
unfamiliar word.
,
unfamiliar word
,
select words with right strength and vigor
,
prefer the active to the passive.
,
avoid words that lower women’s status
The Different types of Business messages are listed here - of course with examples. It is useful for those who want to have examPles of the 4 types of Messages with reference to Business Communication.
adaptation and the selection of words
,
need for adaptation
,
how to adapt to multiple readers
,
prefer the short
,
use technical language and acronyms with caution
,
familiar word to the long
,
unfamiliar word.
,
unfamiliar word
,
select words with right strength and vigor
,
prefer the active to the passive.
,
avoid words that lower women’s status
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Accelerate your Kubernetes clusters with Varnish Caching
Business Communications Chapter 1 notes
1. CHAPTER 1CHAPTER 1
BUILDING YOUR CAREERBUILDING YOUR CAREER
SUCCESS WITHSUCCESS WITH
COMMUNICATION SKILLSCOMMUNICATION SKILLS
2. Communication skills are essentialCommunication skills are essential
forfor
–Job placementJob placement
–Job performanceJob performance
–Career advancementCareer advancement
–Success in the new world of workSuccess in the new world of work
3. Focus on
information
as a
corporate asset
Focus on
information
as a
corporate asset
New
work
environments
New
work
environments
Innovative
communication
technologies
Innovative
communication
technologies
Heightened
global
competition
Heightened
global
competition
Increased
emphasis
on teams
Increased
emphasis
on teams
More
participatory
management
More
participatory
management
Flattened
management
hierarchies
Flattened
management
hierarchies
Trends inTrends in
the Newthe New
WorkplaceWorkplace
Trends inTrends in
the Newthe New
WorkplaceWorkplace
4. The Process of CommunicationThe Process of Communication
How may the senderHow may the sender
encode a message?encode a message?
Verbally or nonverbally.
By speaking, writing,
gesturing.
What kinds ofWhat kinds of
channels carrychannels carry
messages?messages?
Letters, e-mail, IM,
memos, TV, cell phone,
voice, body. Others?
How does a receiverHow does a receiver
decode a message?decode a message?
Hearing, reading,
observing.
5. The Process of CommunicationThe Process of Communication
When isWhen is
communicationcommunication
successful?successful?
When a message is
understood as the sender
intended it to be.
How can aHow can a
communicatorcommunicator
provide for feedback?provide for feedback?
Ask questions, watch
responses, don’t
dominate the exchange.
6. Barriers to Effective ListeningBarriers to Effective Listening
PhysicalPhysical
barriersbarriers
Hearing disabilities, noisyHearing disabilities, noisy
surroundingssurroundings
PsychologicalPsychological
barriersbarriers
Tuning out ideas thatTuning out ideas that
counter our valuescounter our values
LanguageLanguage
problemsproblems
Unfamiliar or chargedUnfamiliar or charged
wordswords
NonverbalNonverbal
distractionsdistractions
Clothing, mannerisms,Clothing, mannerisms,
appearanceappearance
7. Barriers to Effective ListeningBarriers to Effective Listening
Thought speedThought speed Our minds processOur minds process
thoughts faster thanthoughts faster than
speakers express themspeakers express them
FakingFaking
attentionattention
Pretending to listenPretending to listen
GrandstandingGrandstanding Talking all the time orTalking all the time or
listening only for thelistening only for the
next pausenext pause
8. Ten MisconceptionsTen Misconceptions
About ListeningAbout Listening
1.1. Listening is a matter of intelligence.Listening is a matter of intelligence.
FACT:FACT: Careful listening is a learnedCareful listening is a learned
behavior.behavior.
2.2. Speaking is more important thanSpeaking is more important than
listening in the communicationlistening in the communication
process.process.
FACT:FACT: Speaking and listening areSpeaking and listening are
equally important.equally important.
9. 3.3. Listening is easy and requires littleListening is easy and requires little
energy.energy.
FACT:FACT: Active listeners undergo theActive listeners undergo the
same physiological changes as asame physiological changes as a
person jogging.person jogging.
4.4. Listening and hearing are the sameListening and hearing are the same
process.process.
FACT:FACT: Listening is a conscious,Listening is a conscious,
selective process. Hearing is anselective process. Hearing is an
involuntary act.involuntary act.
10. 5.5. Speakers are able to commandSpeakers are able to command
listening.listening.
FACT:FACT: Speakers cannot make aSpeakers cannot make a
person really listen.person really listen.
6.6. Hearing ability determines listeningHearing ability determines listening
ability.ability.
FACT:FACT: Listening happens mentally—Listening happens mentally—
between the ears.between the ears.
11. 7.7. Speakers are totally responsible forSpeakers are totally responsible for
communication success.communication success.
FACT:FACT: Communication is a two-wayCommunication is a two-way
street.street.
8.8. Listening is only a matter ofListening is only a matter of
understanding a speaker’s words.understanding a speaker’s words.
FACT:FACT: Nonverbal signals also helpNonverbal signals also help
listeners gain understanding.listeners gain understanding.
12. 9.9. Daily practice eliminates the need forDaily practice eliminates the need for
listening training.listening training.
FACT:FACT: Without effective listeningWithout effective listening
training, most practice merelytraining, most practice merely
reinforces negative behaviors.reinforces negative behaviors.
10.10. Competence in listening developsCompetence in listening develops
naturally.naturally.
FACT:FACT: Untrained people listen at onlyUntrained people listen at only
25 percent efficiency.25 percent efficiency.
13. Tips for Becoming anTips for Becoming an
Active ListenerActive Listener
Stop talking.Stop talking.
Control your surroundings.Control your surroundings.
Establish a receptive mind-set.Establish a receptive mind-set.
Listen for main points.Listen for main points.
Capitalize on lag time.Capitalize on lag time.
Listen between the lines.Listen between the lines.
14. Judge ideas,Judge ideas,
notnot
appearances.appearances.
Hold your fire.Hold your fire.
Take selectiveTake selective
notes.notes.
ProvideProvide
feedback.feedback.
Tips for Becoming anTips for Becoming an
Active Listener (con’t)Active Listener (con’t)
15. Nonverbal CommunicationNonverbal Communication
Eye contact, facial expression, andEye contact, facial expression, and
posture and gestures send silentposture and gestures send silent
messages.messages.
16. Time, space, andTime, space, and
territory sendterritory send
silent messages.silent messages.
– Time (punctualityTime (punctuality
and structure of)and structure of)
– SpaceSpace
(arrangement of(arrangement of
objects in)objects in)
– Territory (privacyTerritory (privacy
zones)zones)
Nonverbal Communication (con’t)Nonverbal Communication (con’t)
17. Eye contact, facial expression, andEye contact, facial expression, and
posture and gestures send silentposture and gestures send silent
messages.messages.
Time, space, and territory send silentTime, space, and territory send silent
messages.messages.
Appearance sends silent messages.Appearance sends silent messages.
• Appearance of business documentsAppearance of business documents
• Appearance of peopleAppearance of people
18. Tips for ImprovingTips for Improving
Your Nonverbal SkillsYour Nonverbal Skills
Establish and maintain eye contact.Establish and maintain eye contact.
Use posture to show interest.Use posture to show interest.
Improve your decoding skills.Improve your decoding skills.
Probe for more information.Probe for more information.
Avoid assigning nonverbal meaningsAvoid assigning nonverbal meanings
out of context.out of context.
19. Associate with people from diverseAssociate with people from diverse
cultures.cultures.
Appreciate the power of appearance.Appreciate the power of appearance.
Observe yourself on videotape.Observe yourself on videotape.
Enlist friends and family.Enlist friends and family.
Tips for ImprovingTips for Improving
Your Nonverbal SkillsYour Nonverbal Skills
20. Culture and CommunicationCulture and Communication
GoodGood
communicationcommunication
demands specialdemands special
sensitivity and skillssensitivity and skills
whenwhen
communicators arecommunicators are
from differentfrom different
cultures.cultures.
21. Culture and CommunicationCulture and Communication
Key North American BeliefsKey North American Beliefs
BeliefBelief ExamplesExamples
IndividualismIndividualism Initiative, self-assertion,Initiative, self-assertion,
personal achievementpersonal achievement
InformalityInformality Little emphasis on rituals,Little emphasis on rituals,
ceremonies, rank; preferenceceremonies, rank; preference
for informal dressfor informal dress
23. Comparing U.S. andComparing U.S. and
International’s ViewsInternational’s Views
U.S. Persons’U.S. Persons’
Views ofViews of
ThemselvesThemselves
Internationals’Internationals’
ViewsViews
of U.S. Personsof U.S. Persons
Informal, friendly,Informal, friendly,
casualcasual
Undisciplined, overlyUndisciplined, overly
personalpersonal
EgalitarianEgalitarian Insensitive to statusInsensitive to status
Direct, aggressiveDirect, aggressive
Blunt, rude,Blunt, rude,
oppressiveoppressive
24. U.S. Persons’ ViewsU.S. Persons’ Views
of Themselvesof Themselves
Internationals’ ViewsInternationals’ Views
of U.S. Personsof U.S. Persons
EfficientEfficient Obsessed with time;Obsessed with time;
opportunisticopportunistic
Goal/achievement-Goal/achievement-
orientedoriented
Promise more than theyPromise more than they
deliverdeliver
Profit-orientedProfit-oriented MaterialisticMaterialistic
Resourceful, ingeniousResourceful, ingenious Work-oriented; dealsWork-oriented; deals
more important thanmore important than
peoplepeople
Comparing U.S. andComparing U.S. and
International’s ViewsInternational’s Views
25. U.S. Persons’ ViewsU.S. Persons’ Views
of Themselvesof Themselves
Internationals’ ViewsInternationals’ Views
of U.S. Personsof U.S. Persons
Individualistic,Individualistic,
progressiveprogressive
Self-absorbed, equatingSelf-absorbed, equating
“new” with “best”“new” with “best”
Dynamic, find identityDynamic, find identity
in workin work
DrivenDriven
Enthusiastic, preferEnthusiastic, prefer
hard-sellhard-sell
Deceptive, fearsomeDeceptive, fearsome
OpenOpen Weak, untrustworthyWeak, untrustworthy
Comparing U.S. andComparing U.S. and
International’s Views (con’t)International’s Views (con’t)
26. Proverbs Reflect CultureProverbs Reflect Culture
What do theseWhat do these U.S. proverbsU.S. proverbs indicateindicate
about this culture and what it values?about this culture and what it values?
1.1. ““The squeaking wheel gets the grease.”The squeaking wheel gets the grease.”
2.2. ““Waste not, want not.”Waste not, want not.”
3.3. ““He who holds the gold makes the rules.”He who holds the gold makes the rules.”
4.4. ““If at first you don’t succeed, try, tryIf at first you don’t succeed, try, try
again.”again.”
5.5. ““The early bird gets the worm.”The early bird gets the worm.”
27. What do theseWhat do these Chinese proverbsChinese proverbs
indicate about the Chinese culture andindicate about the Chinese culture and
what it values?what it values?
1.1. ““A man who waits for a roast duck to flyA man who waits for a roast duck to fly
into his mouth must wait a very, veryinto his mouth must wait a very, very
long time.”long time.”
2.2. ““A man who says it cannot be doneA man who says it cannot be done
should not interrupt a man doing it.”should not interrupt a man doing it.”
3.3. ““Give a man a fish, and he will live for aGive a man a fish, and he will live for a
day; give him a net, and he will live forday; give him a net, and he will live for
a lifetime.”a lifetime.”
28. What do these proverbs indicate aboutWhat do these proverbs indicate about
their respective cultures and whattheir respective cultures and what
they value?they value?
1.1. ““No one is either rich or poor who hasNo one is either rich or poor who has
not helped himself to be so.”not helped himself to be so.” (German)(German)
2.2. ““Words do not make flour.”Words do not make flour.” (Italian)(Italian)
3.3. ““The nail that sticks up gets poundedThe nail that sticks up gets pounded
down.”down.” (Japanese)(Japanese)
29. High-Context andHigh-Context and
Low-Context CulturesLow-Context Cultures
Low ContextLow Context
High ContextHigh Context
JapaneseJapanese
ArabArab
Latin AmericanLatin American
SpanishSpanish
EnglishEnglish
ItalianItalian
FrenchFrench
North AmericanNorth American
ScandinavianScandinavian
GermanGerman
SwissSwiss
30. Comparison of High- andComparison of High- and
Low-Context CulturesLow-Context Cultures
High-ContextHigh-Context
CulturesCultures
Low-ContextLow-Context
CulturesCultures
RelationalRelational LinearLinear
CollectivistCollectivist IndividualisticIndividualistic
IntuitiveIntuitive LogicalLogical
ContemplativeContemplative Action-Action-
orientedoriented
31. Improving Communication WithImproving Communication With
Multicultural AudiencesMulticultural Audiences
Oral MessagesOral Messages
– Use simpleUse simple
English.English.
– Speak slowly andSpeak slowly and
enunciate clearly.enunciate clearly.
– EncourageEncourage
accurateaccurate
feedback.feedback.
32. Oral MessagesOral Messages (continued)(continued)
– Check frequently for comprehension.Check frequently for comprehension.
– Observe eye messages.Observe eye messages.
– Accept blame.Accept blame.
– Listen without interrupting.Listen without interrupting.
– Remember to smile!Remember to smile!
– Follow up in writing.Follow up in writing.
Improving Communication WithImproving Communication With
Multicultural AudiencesMulticultural Audiences
33. Written MessagesWritten Messages
– Adapt to local formats.Adapt to local formats.
– Consider hiring a translator.Consider hiring a translator.
– Use short sentences and shortUse short sentences and short
paragraphs.paragraphs.
– Avoid ambiguous wording.Avoid ambiguous wording.
– Strive for clarity.Strive for clarity.
– Cite numbers carefully.Cite numbers carefully.
Improving Communication WithImproving Communication With
Multicultural Audiences (con’t)Multicultural Audiences (con’t)
34. Effective Communication WithEffective Communication With
Diverse Workplace AudiencesDiverse Workplace Audiences
Understand the value of differences.Understand the value of differences.
Don’t expect total conformity.Don’t expect total conformity.
Create zero tolerance for bias andCreate zero tolerance for bias and
stereotypes.stereotypes.
Practice focused, thoughtful, andPractice focused, thoughtful, and
open-minded listening.open-minded listening.
Invite, use, and give feedback.Invite, use, and give feedback.
35. Make fewer workplace assumptions.Make fewer workplace assumptions.
Learn about your own cultural self.Learn about your own cultural self.
Learn about otherLearn about other
cultures andcultures and
identity groups.identity groups.
Seek commonSeek common
ground.ground.
Effective Communication WithEffective Communication With
Diverse Workplace Audiences (con’t)Diverse Workplace Audiences (con’t)
Editor's Notes
1 Loud person gets taken care of 2. Don’t waste things 3. The rich one makes the rules 4. Keep trying till you succeed 5. Get up early and be productive.
1. You can not wait for things to happen you must learn how to do them 2. Don’t just say it can’t be done when there is actually someone doing it. 3. Teach a man how to provide for himself and he will be successful.
1. You can make yourself rich or poor its up to you. 2. speaking does not make it happen you must do it 3. If you are different and stand out yow willnot be accepted