Chapter 6 And 7: Interpersonal Communication and Skills

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Presentation created for COMM 107 - Oral Communication: Principles and Practice

University of Maryland

Source: Communication: A Social and Career Focus by Berko, Wolvin & Wolvin

Published in: Education, Technology, Business

Chapter 6 And 7: Interpersonal Communication and Skills

  1. 1. Interpersonal Communication and Skills
  2. 2. <ul><li>Type determined during the initial interaction </li></ul><ul><ul><li>Romantic, Friendship, Business partners, Family </li></ul></ul><ul><li>Barriers to relationships </li></ul><ul><ul><li>Fear of exposure </li></ul></ul><ul><ul><li>Fear of Abandonment </li></ul></ul><ul><ul><li>Fear of reprisal or attack </li></ul></ul><ul><ul><li>Fear of loss of control </li></ul></ul><ul><ul><li>Fear of loss of individuality </li></ul></ul><ul><ul><li>Fear of creating a power imbalance </li></ul></ul>
  3. 3. <ul><li>Knapp’s Relationship Escalation Model </li></ul>
  4. 9. <ul><li>What do economics have to do with anything? </li></ul><ul><li>Knapp’s Relationship Termination Model </li></ul>
  5. 12. <ul><li>Small Talk: Biographics </li></ul><ul><li>Eventually, finding a common interest is key </li></ul><ul><ul><li>People like to talk about themselves </li></ul></ul><ul><ul><li>People like to share interests </li></ul></ul><ul><li>Good conversationalists keep </li></ul><ul><li>track of current events, watch </li></ul><ul><li>nonverbal cues, show interest </li></ul><ul><li>Listen (in every way) </li></ul><ul><li>Ask questions </li></ul>
  6. 13. <ul><li>RESTATE, DEFINE and CLARIFY </li></ul><ul><ul><li>Encourage people </li></ul></ul><ul><ul><li>Help discover others’ attitudes </li></ul></ul><ul><ul><li>Keep conversation on track </li></ul></ul><ul><ul><li>Keep conversation going </li></ul></ul><ul><ul><li>Help gain information and </li></ul></ul><ul><ul><li>clarify meaning </li></ul></ul><ul><ul><li>Require more than yes-no responses </li></ul></ul>
  7. 14. <ul><li>What is it good for? </li></ul><ul><li>What is it not good for? </li></ul><ul><li>What causes it? </li></ul><ul><ul><li>Goals to be pursued </li></ul></ul><ul><ul><li>Allocation of resources </li></ul></ul><ul><ul><li>Decisions to be made </li></ul></ul><ul><ul><li>Behaviors that are considered inappropriate </li></ul></ul>
  8. 15. <ul><li>It is not a condition with a single cause; it’s a process, a transaction, a way of communicating. Pay attention to it. </li></ul><ul><li>Implosive vs. explosive </li></ul><ul><li>Dealing with others’ anger </li></ul><ul><ul><li>We teach people how to treat us. </li></ul></ul><ul><ul><li>Don’t take things too personally but don’t let yourself be bullied or made into a scapegoat either. </li></ul></ul><ul><ul><li>Fair fighting </li></ul></ul>
  9. 17. <ul><li>Non-assertive acts </li></ul><ul><ul><li>Avoidance </li></ul></ul><ul><ul><li>Accommodation / Smoothing over </li></ul></ul><ul><ul><li>Compromise </li></ul></ul><ul><li>Assertive acts </li></ul><ul><ul><li>Integration </li></ul></ul><ul><ul><li>Compromise </li></ul></ul><ul><li>Aggressive acts </li></ul><ul><ul><li>Competition / Aggression </li></ul></ul>
  10. 18. <ul><li>Principles of negotiation </li></ul><ul><ul><ul><li>Prepare in advance </li></ul></ul></ul><ul><ul><ul><li>Reframe </li></ul></ul></ul><ul><ul><ul><li>Respond; Don’t React </li></ul></ul></ul><ul><li>Negotiation Techniques </li></ul><ul><ul><ul><li>Spiraling agreements </li></ul></ul></ul><ul><ul><ul><li>Changing position </li></ul></ul></ul><ul><ul><ul><li>Gathering information </li></ul></ul></ul><ul><ul><ul><li>Making the cake bigger </li></ul></ul></ul><ul><ul><ul><li>Commitments </li></ul></ul></ul>
  11. 19. <ul><li>Arbitration </li></ul><ul><li>Litigation </li></ul><ul><li>Mediation </li></ul>
  12. 20. Remember: SONA Group presentations start on Thursday!

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