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Chap14 Direct Marketing
Direct marketing involves using media like direct mail, telemarketing, and the internet to directly solicit customers. It has grown due to factors like credit card usage, list syndicates, and technological advances. Direct marketing combines elements of advertising, PR, personal selling, and sales promotion. Database marketing uses customer information to improve targeting and relationships. Direct mail, broadcast media, print ads, telemarketing, and email are common direct marketing media. Each has advantages and disadvantages regarding things like costs, reach, and response rates. Measurement is also a benefit of direct marketing.
