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Dealing With Difficult People Leadership Day

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William Chaney
William Chaney

Leadership Day 2009

Spiritual
1 of 32
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Welcome!!!!
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Reasons for Learning the Skill of Dealing with Difficult People ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
What Makes a Person “Difficult”? They are a bottleneck to the productivity in the congregation Constant complaining about everything No concern for others feelings They do not live out the Great Commandment When people interrupt your conversation DD 0703 2of29
What Are Some Challenging Behaviors? Blaming Manipulating Interrupting Sarcastic Excuse-making Controlling Criticizing Yelling Complaining Gossiping Murmuring Passive Aggressive
Biblical Model to Handle Conflict ,[object Object]
2 Corinthians 12:20 ,[object Object]
Staying Calm ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dealing with your emotions in difficult situations ,[object Object],[object Object],[object Object],[object Object],ace the conflict/difficult people xpect the best results ssess the situation eact appropriately
10 Myths About Anger ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What Are Some Challenging Behaviors? Blaming Manipulating Interrupting Sarcastic Excuse-making Yelling Criticizing One-upmanship Complaining Gossiping Murmuring Passive Aggressive
Identify Your Personal Communication Style and Understand Others ,[object Object],[object Object],[object Object],Get It Right Get It Done             Get Along Get Appreciated
Get It Right ,[object Object],[object Object],[object Object],[object Object],[object Object]
Get It Right ,[object Object],[object Object],[object Object],[object Object],[object Object]
Get It Right ,[object Object],[object Object],[object Object],[object Object],[object Object]
Get It Done ,[object Object],[object Object],[object Object],[object Object]
Get It Done ,[object Object],[object Object],[object Object],[object Object]
Get It Done ,[object Object],[object Object],[object Object],[object Object],[object Object]
Get Appreciated ,[object Object],[object Object],[object Object],[object Object],[object Object]
Get Appreciated ,[object Object],[object Object],[object Object],[object Object],[object Object]
Get Appreciated ,[object Object],[object Object],[object Object],[object Object],[object Object]
Get Along ,[object Object],[object Object],[object Object],[object Object],[object Object]
Get Along ,[object Object],[object Object],[object Object],[object Object],[object Object]
Get Along ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Identify Your Personal Communication Style and Understand Others ,[object Object],[object Object],[object Object],Get It Right Get It Done             Get Along Get Appreciated
Gain More Power With Difficult People ,[object Object],[object Object],[object Object]
Is It Worth Salvaging? DD 0703 26of29 Pros Cons
Conflict Management Strategies Collaborate Compete Compromise Avoid Accommodate
Tips for Managing Conflict ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]

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Dealing With Difficult People Leadership Day

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  • 6. What Makes a Person “Difficult”? They are a bottleneck to the productivity in the congregation Constant complaining about everything No concern for others feelings They do not live out the Great Commandment When people interrupt your conversation DD 0703 2of29
  • 7. What Are Some Challenging Behaviors? Blaming Manipulating Interrupting Sarcastic Excuse-making Controlling Criticizing Yelling Complaining Gossiping Murmuring Passive Aggressive
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  • 13. What Are Some Challenging Behaviors? Blaming Manipulating Interrupting Sarcastic Excuse-making Yelling Criticizing One-upmanship Complaining Gossiping Murmuring Passive Aggressive
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  • 29. Is It Worth Salvaging? DD 0703 26of29 Pros Cons
  • 30. Conflict Management Strategies Collaborate Compete Compromise Avoid Accommodate
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