The document outlines the process for course development, including assessing needs, designing the course, delivering the training, follow up, and evaluation. It discusses determining the knowledge and skills needed, collecting data through surveys, interviews and observations to analyze specific training needs. It also covers designing objectives, syllabus, materials, and delivery methods like group work, case studies and role plays. Follow up ensures employees are applying the new skills while evaluation provides feedback to improve future training programs and determine cost-effectiveness.