PMI, a property management firm, was experiencing high employee turnover due to poor performance issues. To address this, an ADDIE model was used which analyzed the problem, designed a solution, developed supervisor training, and implemented Kirkpatrick's four levels of evaluation to the training. The training involved webinars for all management staff on performance management strategies and feedback to improve performance appraisals, counseling, and feedback.

1. UsingUsing ADDIEADDIE andand
Kirkpatrick’s FourKirkpatrick’s Four
Evaluation LevelsEvaluation Levels toto
Solve PerformanceSolve Performance
Management ProblemsManagement Problems
Melissa Merritt
December 6, 2010

2. Background:Background:
•Property Management, Inc. (PMI) is a private
property management firm operating 26 residential
apartment communities in VA, NC, SC, & GA. The
company headquarters is in Virginia Beach, VA.

3. The ProblemThe Problem
• Higher than industry standard turnover
• Disproportionate number of exits due to poor
performance

4. The MethodThe Method
Analyze
Design
Develop
Implement
Evaluate

5. FindingsFindings
Poorly executed performance appraisals
Lack of verbal and written performance counseling
Inadequate Performance Feedback

6. RecommendationsRecommendations
• Supervisor Training on performance management
strategies
• Training done by HR staff
• Webinar format
• 2 different modules
• All management staff

7. Implementation????Implementation????

8. EvaluationEvaluation
• Kirkpatrick’s Four Levels:
oREACTION
oLEARNING
oBEHAVIOR
oRESULTS

9. QUESTIONSQUESTIONS

10. QUESTIONSQUESTIONS