1. IAN MAYFIELD
Little Rock, AR | (501) 837-3430 | imayfield93@gmail.com
SALES AND SUPPORT SPECIALIST
An accomplished sales operations professional with proven experience meeting and exceeding goals in various environments,
including customer support. Expertise in policy and procedure compliance, ensuring operations are aligned with company goals and
expectations. Adds value through persistence and commitment to deepening relationships and closing accounts.
CORE COMPETENCIES
● Sales Operations Specialist ● Up-Selling / Cross-Selling ● Training & Development
● Maximizing Customer Service ● Policy & Procedure Compliance ● Finance & Insurance Expertise
● Client Outreach & Support ● Customer Issue Resolution ● Excellent Communication Skills
PROFESSIONAL EXPERIENCE
CAPITAL ONE – Texarkana, TX 9/2015 – Present
Teller
• Performed day-to-day operations functions, including reviewing and processing both debits and credits for customers.
• Maximized customer service by greeting and servicing multiple customers daily, resolving various issues and escalations.
• Utilized multiple programs to resolve customer issues, including Transend and CIA for transactions.
• Trusted by branch management to close the branch, ensuring balance accuracy and security during closing procedures.
USABLE LIFE – Little Rock, AR 6/2015 – 8/2015
Imaging Specialist
• Scanned and recorded daily insurance claims, including sorting and organizing important documents and claims.
• Utilized numerous internal and external programs, including Docfinity to distribute information throughout the company.
SOUTHERN ARKANSAS UNIVERSITY – Magnolia, AR 8/2013 – 5/2015
Camera Operator | Football Program
• Filmed and uploaded daily practices to the team’s intranet, meeting film requests from coaches, players, and school
administrators.
• Utilized Hudl program to distribute film to teams throughout the conference, maintaining compliance with NCAA regulations.
KING’S KIDS LEARNING CENTER – Little Rock, AR 6/2013 – 8/2013
Camp Counselor and Instructor
• Designed and planned camp activities, graded classroom assignments, and served as a positive role model for youth campers.
• Led individual reading lessons with campers to improve reading levels and abilities.
MACKEY CERTIFIED PUBLIC ACCOUNTING – Little Rock, AR 6/2012 – 8/2012
Accounting Intern
• Reviewed balance sheets for errors and entered business data in client computer-based records.
• Acted as the first point-of-contact answering and screening telephone calls, routing to appropriate personnel, in addition to
scheduling appointments for clients.
• Maintained office equipment, monitored office supply inventory, and ordered supplies as necessary.
BURGER KING – Little Rock, AR 9/2011 – 6/2012
Cashier
• Stocked and arranged POS advertising displays, balanced cash registers, and provided customer service at the register for
hundreds of customers daily.
EDUCATION & TRAINING
Bachelor of Business Administration (BBA) in Finance, Southern Arkansas University (5/2015)
MS Office Suite (Word, Excel, Outlook, PowerPoint), MS Access, Multi-line telephones, 10-key, data entry