1. OBJECTIVE Seeking a position with an organization in which hospitality industry experience, professional
specialized training and a documented history of successful management accomplishments
will be of value.
SUMMARY OF QUALIFICATIONS
Over twenty two years of experience in hospitality, positions including Desk Clerk, Guest Service
Manager, Sales & Marketing Manager, General Manager and task force Multi- Property
General Manager. Proven ability to build productive teams that deliver exceptional service.
PROFESSIONAL Residence Inn by Marriott Columbia, SC
EXPERIENCE General Manager January 2005 – Present
Operated by Fowler Hospitality
• Overseen pre-opening activities, coordinated with construction team,
construction time line and acted like a liason between contractors, Fowler
Hospitality and Marriott International.
• Manage operations for 113-room limited service extended stay hotel, with
annual revenues over $3.5 million
• Consistently exceed revenue goals
• Hotel consistently achieves revenue per occupied room index percentages
over 120
• Maximized Revenues by increasing average daily rates (ADR)
• Culture Management and financial operating skills with full P&L
accountability
• Implemented extensive Guest Experience program that builds guest loyalty
and satisfaction
• Utilize a “hands on” approach with all guest concerns praise and feedback
• Evaluated and negotiated all Vendor service contracts
• Worked with University of South Carolina in with internship program, allowing
students the opportunity to experience practices of the Hospitality program
Tanya L Black
Phone 803-600-7450 | Email tblack1126@gmail.com
188 Sawney Creek Circle, Ridgeway, SC 29130

2. Fairfield Inn & Suites by Marriott Camden, SC
General Manager May 2003 – January 2005
Operated by Fowler Hospitality
• Managed operations for 90-room limited service hotel, with annual revenues
over $2.2 million
• Received excellent inspections conducted by operations division
• Hotel consistently achieved revenue per occupied room index percentages
well over 100
• Forecasted daily, weekly and monthly to accomplish budgeted revenues
• Responsible for daily account receivables and payables
• Established training programs to cross train associates to enhance team
building to minimize staff count and payroll expense
• Lead associates and department heads on maintaining high Guest
Satisfaction scores
Holiday Inn Hotel & Suites Lugoff, SC
General Manager April 2000 – May 2003
Operated by Fowler Hospitality
• Managed operations for 120-room full service hotel, with annual revenues
over $2.5 million
• Consistently reached and exceeded monthly Gross Operating Profit
• Secured new business and expanded the client base by planning and
executing marketing and advertising campaigns with trade papers, local
newspapers, online and the Chamber of Commerce
• Increased overall Quality Assurance and Guest Satisfaction Results
Holiday Inn Hotel & Suites Lugoff, SC
Director of Sales
Operated by Fowler Hospitality December 1998 – April 2000
• Conducted Client needs assessments and conducted Hotel Tours
• Established viable sales leads through proactive networking activities,
resulting in the business relationships with major organizations
• Prepared proposals, agreements, room blocks and contracts with all local
companies (LNR’s) and groups.
• Contracted and prepared Catering contracts and BEO’s for Banquet Space
Holiday Inn Alamogordo, NM
Guest Service Manager September 1995 – November 1998
Operated by Ocean Properties
• Implemented Front Desk procedures for new rules and regulations
• Contracted rooms for large groups and tours
• Conducted weekly staff meetings
• Interviewed, evaluated , hired and trained personnel
• Decreased associate turnover
• Answered Patrons complaints and resolved problems

3. Home Day Care Germany
Owner 1992 – 1995
Galloway Enterprises Camden, SC
Cashier 1989 – 1992
EDUCATION, ACCREDITATIONS, AWARDS & LEADERSHIP
• Lugoff- Elgin High School, Diploma 1990
• Midlands Technical College, 29 Credit Hours 1990
• Holiday Inn General Management Program 2000
• Group Management Systems & Strategies, BHR 2001
• Building a Service Plan, BHR 2001
• Marriott Connect. U Fairfield Inn, Fundamentals 2003
• Marriott Connect. U Fairfield Inn, Brand Immersion 2003
• Marriott Connect. U Fairfield Inn, Strategic Alignment 2003
• Nomination Hotel Magic General Manager of the Year 2004
• Kershaw County Accommodations Committee 2004 & 2005
• Marriott Connect. U Residence Inn, Brand Immersion 2005
• Marriott Connect U. Residence Inn, Fundamentals 2005
• Marriott Extended Stay Sales Edge Training 2005
• Residence Inn by Marriott Silver Circle Award 2006
• Residence Inn by Marriott Gold Circle Award 2007 & 2008
• Residence Inn by Marriott Top Operations Award 2008
• Residence Inn by Marriott Silver Circle Award 2009
• US ARMY Certificate of Appreciation of Soldier Support 2010