1. SHAILENDRA SINGH RAWAT
H.NO-221 A Pocket 12,DDA LIG Flat Ground Floor,Jasola New Delhi -110025
Tel: +91-9971025365 ▪ Email: Shally.rawat1986@gmail.com
Career Profile 8+years of experience in Hospitality. Experienced in performing goal through
enthusiasm, tenacity and initiative which complements knowledge.
Expertise in: Team Building, Staff Training, Continuous Performance Improvement, Purchasing,
Inventory Managements, Quality Control, Facility, Safety Management,
Customer Service, Guest Relation, Cost Containment, Control Policies and Procedures.
PRACTICE
Ambrosia Bliss (Felicia Entertainments pvt.ltd), New Delhi FEB 2014- PRESENT
Head Operations.
• To oversee entire operation of all F&B departments.
• Provide strategic direction to the departmental head’s on the ongoing basis.
• Finalize the operational budgets and monitor the same.
• Conduct periodic review along with the departmental head.
• Planning, organizing, directing & controlling of work.
• To make one complete team, to make them believe that we are a team and we all need to play a
significant role in making our organization as a profit oriented center.
• Motivating the staff for multitasking job.
• Setting the target and motivating the staff to perform their level best.
• Reviewing operational problems guest as well as staff.
• Create new revenue opportunities by food festivals and promotional activates.
• Conduct operational audit’s to sustain and effectiveness of all services.
• Increase revenue by close monitoring of unit terms performance.
• Evaluate the monthly P&L statement and provide an analysis of performance result.
• Monitor and improve customer and staff satisfaction levels at outlet level to increase retention.
• Developing, marketing, and promotional ideas to increase the sale.
Fork You Burger & Steakhouse, New Delhi JULY 2013-FEB 2014
Operation Manager
Got Transferred from Skooter Night Club to Fork You

2. Skooter Night club (Samrat Hotel), New Delhi NOV 2012-JULY 2013
Operation Manager
• Together with the chef de Cuisine, ensure that the outlet is managed efficiently
according to the established concept statement, providing courteous, professional,
efficiency and flexible service at all times.
• Be a hands-on manager and be present at all times in the Outlet, especially during busy
periods.
• Establish and strictly adhere to the par stocks for all operating equipment, supplies,
inventoried items, and to ensure that the outlet is adequately equipped.
• Conduct monthly inventory cheeks on all operating equipment and supplies
• Conduct daily pre-shift briefings to employees on preparation, service and menu.
• Liaise with the kitchen and Beverage Department on daily operations and quality
control.
• Have a thorough knowledge and understanding of all food and beverage items in the
menu and the ability to recommend Food & beverage combinations and up sell
alternatives.
• Ensure that the outlet is kept clean and organized, both at the front as well the back of
house.
Liaise and organize with Housekeeping Department that the established cleaning
schedules are strictly adhered to.
• Coordinate all Repair and Maintenance and issue repair and maintenance job orders to
ensure the proper maintenance of the outlet.
• Handle all guest requests and inquiries on food, beverage and service. Ensure that all
employees establish a rapport with guests.
• Ensure services provided by the department are always available and are always carried
out to define Standard with the utmost efficiency, consistency and courtesy as detailed
in the Department Operation Manual.
Marketing,Administration,Payroll & Productivity Management, Cashier Management
Lighthouse13 (lighthouse entertainment) JULY 2010- NOV 2012
Assistant Manager
• Conduct monthly inventory cheeks on all operating equipment and supplies.
• Conduct daily pre-shift briefings to employees on preparation, service and menu.
• Liaise with the kitchen and Beverage Department on daily operations and quality
control.
• Coordinate all Repair and Maintenance and issue repair and maintenance job orders to
ensure the proper maintenance of the outlet.
• Handle all guest requests and inquiries on food, beverage and service. Ensure that all
employees establish a rapport with guests.

3. Frescco (Lite Bite Food Pvt. Ltd.) MAY 2009-JULY 2010
Tr.Captain To Captain
• Following Brand Standard operation procedure of Frescco to make operation smooth &
Ensuring prompt ,
• Efficient and accurate service to all the customer to achieve high level of guest
satisfaction.
• Taking Briefing prior operation, making Duty Allocation for smooth operation.
• Promoting food & Beverage up-selling to increase Average per cover.
• Responsible for proper inventories.
• Making log book & maintaining guest histories on daily basis.
• Work as a team to achieve every target & heights.
RPM (WHAT’Z UP ) OCT 2006 – MAY 2009
Bar Tender to Tr.Bar captain
• Over all Handling the Bar,
• Keeping out the standard of drinks,cocktail
• Maintaining all stock and inventory register
• Briefed staff related brand knowledge
• Do out up selling of the outlet through suggestive selling
• Making guest relation
EDUCATION
• MBA, Specialization, Marketing Sikkim Manipal University (SMU), Year 2012 – 2015
• Bachelor of Art from HNBG University Year 2009 -2011
• Hospitality Service Management from FCI Dehra dun Year 2005 – 2006
• Certificate Course in Flaring & Mix logy from Institute of Bar Operation Management
Year 2006
• Diploma in Information Technology from Sikkim Manipal University Year 2005
• Four Online Certificate Issued by The American Learning Academy
1. Customer Service Training: Critical Elements of Customer Service"
2. Body Language: Reading Body Language as a Sales Tool"
3. Business Etiquette: Gaining That Extra Edge"
4. Leadership Skills for Supervisors Communication, Coaching, and Conflict
EXTRA CURRICULAR ACTIVITES
• Fanatic for physical fitness
• Play Badminton at a professional level
PERSONAL INFORMATION
Gender : Male
Marital status: : Married
Date of birth : 18th December 1986
Languages : Proficient in English and Hindi (Spoken & Written)
Permanent Address : Kanti Bhawan, Surya Nagar, Najibabad Road, Kotdwara
(Uttrakahand)246149